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Edgewater Hotel - Gatlinburg

3.0 star property

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Photo gallery for Edgewater Hotel - Gatlinburg

Indoor pool, outdoor pool
Front of property - evening/night
Romantic Room, 1 Queen Bed, Jetted Tub | Desk, iron/ironing board, free WiFi, bed sheets
Lobby sitting area
Fireplace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
  • Business services
$168
includes taxes & fees
Apr 12 - Apr 13

Explore the area

View in a map
402 River Rd, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪3 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Gatlinburg Convention Center
    ‪4 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Riverside)

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds (Riverside)

9.0 out of 10
Wonderful
(241 reviews)
  • River view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Romantic Room, 1 Queen Bed, Jetted Tub

Romantic Room, 1 Queen Bed, Jetted Tub | Desk, iron/ironing board, free WiFi, bed sheets

Romantic Room, 1 Queen Bed, Jetted Tub

9.0 out of 10
Wonderful
(40 reviews)
  • Mountain view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Mountainside

Standard Room, 1 King Bed, Mobility Accessible, Mountainside | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Mobility Accessible, Mountainside

8.8 out of 10
Excellent
(13 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for King Room with River View

King Room with River View | Desk, iron/ironing board, free WiFi, bed sheets

King Room with River View

9.0 out of 10
Wonderful
(44 reviews)
  • River view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mountainside

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Mountainside

8.8 out of 10
Excellent
(254 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Edgewater Hotel - Gatlinburg

3-star hotel in Downtown Gatlinburg
This smoke-free hotel features a fitness center, a business center, and conference space. Free continental breakfast and free WiFi in public areas are also provided. Additionally, self parking, a 24-hour front desk, and a lobby fireplace are onsite.
Edgewater Hotel - Gatlinburg offers 205 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a business center and meeting rooms. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Edgewater Hotel - Gatlinburg is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 16.46 per day)
  • Limited onsite self parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Fishing
  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 12 2026 to April 30 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day
Cribs (infant beds) are available for USD 20.0 per day

Property payment types

Important information

Optional extras

  • Self parking fee: USD 16.46 per day
  • Crib (infant bed) fee: USD 20.0 per day
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Edgewater Gatlinburg
Edgewater Hotel
Edgewater Hotel Gatlinburg
Gatlinburg Edgewater
Gatlinburg Edgewater Hotel
Hotel Edgewater
Edgewater Gatlinburg
Edgewater Hotel Gatlinburg
Edgewater Hotel - Gatlinburg Hotel
Edgewater Hotel - Gatlinburg Gatlinburg
Edgewater Hotel - Gatlinburg Hotel Gatlinburg

Edgewater Hotel - Gatlinburg Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1468 out of 2760 reviews
Rating 8 - Good. 761 out of 2760 reviews
Rating 6 - Okay. 372 out of 2760 reviews
Rating 4 - Poor. 101 out of 2760 reviews
Rating 2 - Terrible. 58 out of 2760 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jake

Stayed 1 night in Nov 2025

6/10 Okay

Christy

Traveled with family
Disliked: Staff & service
The parking was a nightmare! First, you are forced to pay a parking fee every day, and then the spaces are limited and extremely hard to get into. We barely could open our car doors! The Elevators were a huge aggravation. We waited 10-20 minutes EVERY time we needed one. The room was okay. It appeared clean and nice. Breakfast was also good. The staff was very bland. They said hello and thank you. That was about it.
The parking garage was built for tiny smart cars. We barely could open our doors.
The bottom area is 6'4" high, everyone was made to go back outside and move to higher levels. Also that bears sometimes rip into vehicles looking for food. High parking fee daily
Stayed 3 nights in Jan 2026

8/10 Good

ross

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All was good
Stayed 3 nights in Jan 2026

10/10 Excellent

Yesenia

Traveled with family
Liked: Cleanliness, staff & service, amenities
All the above
Stayed 1 night in Dec 2025

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean, the staff was great, the continental breakfast was also great. We will stay here again.
Stayed 3 nights in Dec 2025

6/10 Okay

Robert

Traveled with group, Traveled with family
Disliked: Amenities
Great for location but,, the entire property is wildly outdated!! The hotel is in dire need of renovation from top to bottom! Just for example, the mattresses are probably 30yrs old. But again, great location 5 min or less walk to down town gatlinburg
Stayed 4 nights in Dec 2025

8/10 Good

Gourab, Knoxville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent location, but subpar breakfast.
Stayed 3 nights in Dec 2025

6/10 Okay

Robert

Stayed 3 nights in Jan 2026

8/10 Good

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was clean and fit our needs. Loved the location and will definitely come back on our next trip.
Stayed 3 nights in Dec 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean with nice view.. Would definitely stay again
Stayed 3 nights in Jan 2026

8/10 Good

jim

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
To someone who has never been there, the check in is hard to find, The heat and air unit in our room was noisy and the heat would get hot and then get cold with touching the controls.
Stayed 2 nights in Dec 2025

10/10 Excellent

Seungchul

Stayed 1 night in Dec 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service
Typical continental breakfast
Stayed 1 night in Dec 2025

10/10 Excellent

Ramon, Adjuntas

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación, limpio y muy amable
Stayed 1 night in Jan 2026

8/10 Good

Brianna, Springboro

Business traveler, Traveled with family
Very courteous staff.
Stayed 2 nights in Dec 2025

10/10 Excellent

Rebekah

Stayed 1 night in Dec 2025

10/10 Excellent

KAREL, ROCKVILLE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, walkable, most of attractions are near. Aquarium, Anakeesta, Skypark. I'm very happy with the hotel.
Stayed 3 nights in Jan 2026

10/10 Excellent

Wendi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love how convenient it is !
Stayed 1 night in Dec 2025

10/10 Excellent

Jeffery

Stayed 2 nights in Dec 2025

8/10 Good

Felice

Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 3 nights in Jan 2026

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

6/10 Okay

Craig

Traveled with family
Liked: Cleanliness, amenities
The room was okay, the location of the hotel is great! I got a sour taste after having to pay an additional $16.46 to park at the hotel for one night. Just add the price into rates to start with and don’t start nickel and dime me when I arrive. Breakfast was good but they had one small pancake machine that stayed way backed up.
Stayed 1 night in Jan 2026

6/10 Okay

Maria

Liked: Staff & service, amenities
The good: Parking was easy and convenient, less than 20 dollars. Older property fairly well maintained. Kind and helpful front desk staff. Clean room with comfy bed. Nice view from river room. Excellent location. Not so good: lobby smelled weird. Halls kind of musty. Walls are paper thin. Windows did not keep noise down from outside, which was a LOT. Earplugs recommended! The adjoining room door was not locked upon my arrival. Neighbors woke me out of a dead sleep fooling with their adjoining door, which was very startling! Did not have breakfast since they kept me up all night. Yawn.
Stayed 1 night in Jan 2026

10/10 Excellent

Shane

Liked: Cleanliness, amenities, property conditions & facilities
Awesome hotel with a friendly staff and clean rooms great location in gatlinburg with awesome river side views of the strip
Stayed 2 nights in Jan 2026

4/10 Poor

Cameron

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
All outside noise can be heard from inside the rooms. In addition, the condition of the property is greatly exaggerated on the website. The property is dated and in poor condition, given the cost of lodging. The check-in system is antiquated, meaning that the staff are easily overwhelmed during peak check-in hours. While some staff were friendly and helpful, the front desk staff, in general, seemed tired and overworked. Also, for a conference center, there is a startling lack of luggage carts. My family's room was on the 7th floor, and we had to make four trips to our car to retrieve our luggage. The elevator system was slow as well, which is extremely inconvenient for a multi-story hotel. My wife and kids enjoyed the pool and related amenities, which I am guessing are some of the main reasons this property receives good reviews. It is also in very close proximity to the main strip, which is undoubtedly a plus. Overall, I was disappointed and will almost certainly stay somewhere else on my next trip to Gatlinburg.
Stayed 1 night in Dec 2025