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Get an overview of this hotel
4.5-star Ennetbuergen hotel with 2 outdoor pools

Popular property highlights

Breakfast included
Pets allowed
Restaurant
Indoor pool
24-hour business center

Location

Situated near the airport, this luxury hotel is 0.9 mi (1.4 km) from Hammetschwand Lift and within 9 mi (15 km) of Stanserhorn Cable Car and Klewenalp Cable Car. Chapel Bridge and Lucerne Town Hall are also within 12 mi (20 km).

Hotel Features

This smoke-free hotel features 2 outdoor pools, a full-service spa, and a golf course. Full breakfast is free. Additionally, ski-in/ski-out access, a restaurant, and an indoor pool are onsite.

Room Amenities

All 109 soundproofed rooms feature free WiFi and memory foam beds. Comforts include Frette Italian sheets and pillow menus, and guests will also appreciate thoughtful touches like bathrobes and slippers.

Languages Spoken

  • English

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Bürgenstock Hotels & Resort – Palace Hotel

Bürgenstock 19, Ennetbuergen, NW 6363

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 5.1 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: CHF 450 per person (one-way)
  • Airport shuttle fee per child: CHF 450 (up to 17 years old)
  • Self parking fee: CHF 40 per night
  • Valet parking fee: CHF 40 per night
  • Extended parking fee: CHF 40 per night
  • Pet fee: CHF 60 per pet, per night
  • Late check-in fee: 100-percent of room rate for check-in between midnight and midnight
  • Late check-out fee: 100 percent of room rate (subject to availability)
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 225.0 per night
  • Facilities fee: CHF 100 per person, per day and includes use of:

  • - Sauna
    - Spa
    - Swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests have access to the spa facilities (pool, sauna, etc.) at Buergenstock Hotel & Alpine Spa, located approximately 0.25 miles (402 meters) away; an entrance fee of CHF 100 per person, per day applies.

Children under 16 years old are allowed in the SPA area and must be accompanied by an adult. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

Only service animals are allowed

Noise-free rooms not guaranteed

Parking height restrictions apply

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 225.0 per night.
  • Cribs (infant beds) are available for CHF 50.0 per night.

Pets

  • Pets allowed for an extra charge of CHF 60 per pet, per night
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.

The seasonal pool will be open from May to September.

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Parking height restrictions apply.

Hotel Names

  • Bürgenstock Hotels Resort Palace Hotel Ennetbuergen
  • Bürgenstock Hotels Palace Ennetbuergen
  • Hotel Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
  • Ennetbuergen Bürgenstock Hotels & Resort – Palace Hotel Hotel
  • Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
  • Bürgenstock Hotels Resort Palace Hotel
  • Bürgenstock Hotels Palace
  • Hotel Bürgenstock Hotels & Resort – Palace Hotel
  • Bürgenstock Hotels Resort – Palace Hotel
  • Bürgenstock Palace Hotel
  • Burgenstock Hotels Palace
  • Burgenstock Hotels & – Palace
  • Bürgenstock Hotels & Resort – Palace Hotel Hotel
  • Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
  • Bürgenstock Hotels & Resort – Palace Hotel Hotel Ennetbuergen

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Hotel Amenities

Renovations + Closures

The property will be renovating from 30 January 2020 to 06 April 2020 (completion date subject to change). The following areas are affected:

  • Sauna
  • Spa
  • Spa tub
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Bürgenstock Hotels & Resort – Palace Hotel features a full-service spa, a golf course, and 2 outdoor swimming pools. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning.

This 4.5-star property offers access to a 24-hour business center and limo/town car service. Event facilities measuring 23680 square feet (2200 square meters) include a conference center. This Belle Époque hotel also offers an indoor pool, a children's pool, and a seasonal outdoor pool. For a surcharge, the property provides an airport shuttle (available 24 hours), a casino shuttle, and a train station drop-off service. Onsite parking is available (surcharge), along with a car charging station.

Bürgenstock Hotels & Resort – Palace Hotel is a smoke-free property.

  • Bar/lounge
  • Shopping center shuttle (surcharge)
  • Number of outdoor pools - 2
  • Elevator
  • Indoor pool 1
  • 24-hour front desk
  • Turkish bath/Hammam
  • Porter/bellhop
  • Restaurant
  • Dry cleaning/laundry service
  • Self parking (surcharge)
  • Limo or Town Car service available
  • Valet parking (surcharge)
  • Conference space size (meters) - 2200
  • Number of meeting rooms - 12
  • Terrace
  • Ski-in/ski-out access
  • Luggage storage
  • ATM/banking
  • Train station pickup (surcharge)
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Indoor tennis courts - 2
  • Outdoor tennis court
  • Pool umbrellas
  • Total number of rooms - 109
  • Number of floors - 7
  • Number of buildings/towers - 1
  • Airport transportation (surcharge)
  • Golf course on site
  • Tennis on site
  • Fireplace in lobby
  • 24-hour health club
  • Newspapers in lobby (surcharge)
  • Ski passes available
  • Train station drop-off (surcharge)
  • Full-service spa
  • Free breakfast
  • Conference space
  • Spa treatment room(s)
  • Tours/ticket assistance
  • Electric car charging station
  • Year Built - 2017
  • Pool sun loungers
  • Steam room
  • Sauna
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Smoke-free property
  • Outdoor seasonal pool
  • Children's pool
  • Safe-deposit box at front desk
  • Long-term parking (surcharge)
  • 24-hour business center
  • Conference space size (feet) - 23680
  • Laundry facilities
  • 24-hour fitness facilities
  • Multilingual staff
  • Casino shuttle (surcharge)

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Indoor pool1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis court
  • Indoor tennis courts - 2
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Room Amenities

Bürgenstock Hotels & Resort – Palace Hotel offers 109 air-conditioned accommodations with MP3 docking stations and minibars. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. LED televisions come with premium digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Air conditioning
  • Minibar
  • LED TV
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Frette Italian sheets
  • Soundproofed rooms
  • Individually furnished
  • Phone
  • Individually decorated
  • Free bottled water
  • Memory foam mattress
  • Towels provided
  • Linens provided
  • Pillow menu
  • Private bathroom
  • Bathrobes
  • Hair dryer
  • Iron/ironing board
  • Bathtub or shower
  • In-room safe
  • Cribs/infant beds (surcharge)
  • Digital TV service
  • Room service (24 hours)
  • Premium TV channels
  • Free WiFi
  • Blackout drapes/curtains
  • Designer toiletries
  • Desk
  • Premium bedding
  • Slippers
  • Heating
  • Separate sitting area
  • MP3 docking station
  • Electric kettle
  • Down comforter

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)

Internet

Available in all rooms: Free WiFi

Food & Drink

A complimentary full breakfast is served each morning between 7:00 AM and 10:30 AM.

RitzCoffier - This fine-dining restaurant serves dinner only.

Late night fare is available from 24-hour room service.

Spa Services

Alpine Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 8
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 0
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Nearby Activities

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including 2 indoor tennis courts. 2 outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include an outdoor tennis court, ski-in/ski-out access, a 24-hour health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Sailing nearby
  • Scuba diving nearby
  • Snowboarding nearby
  • Golf driving range on site
  • Water skiing nearby
  • Golf lessons on site
  • Parasailing nearby
  • Helicopter/airplane tours on site
  • Hiking/biking trails on site
  • Rock climbing nearby
  • Horse riding/rental on site
  • Mountain biking nearby
  • Ice skating on site
  • Hunting on site
  • Ropes course on site
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Pilates classes on site
  • Ziplining on site
  • Ecotours nearby
  • Ski lessons available nearby
  • Scooter/moped rentals on site
  • Ski equipment rental shops nearby
  • Skydiving on site

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