This Sonesta was a nice price at a convenient location in Duluth, GA. The hotel is nice and clean, the room is clean, breakfast was good... but... there was just a series of issues that were not nice. First, nice lady at front desk notified me that because of Expedia reservation I was entitled to free breakfast buffet each morning ($28 value for two). On the first morning I was not there, however, my partner was "denied breakfast", yes, turned away by the wait staff saying our room was not on the list. She was embarrassed. I called and talked to the front desk manager, he was great and got the situation resolved for the next two mornings. Before getting the desk manager, I got ahold of a very rude reservation specialist. She was totally unwilling to help me saying it was expedia's problem and I needed to call them to resolve it. Even after explaining it was a hotel policy, she was not helpful. I had to hang up on her and call asking for the manager. On the second day, the cleaning crew took dirty towels but failed to leave fresh ones, this required a call and room delivery. Both nights there was excessive slamming of doors, I'm talking from 10PM-1AM...it turned out to be teenage basketball teens in the 3-4 rooms next to us...running back and forth letting doors slam. This was extremely annoying. The one other little thing was the beds were uncomfortable pillowtop with highly starched, crunchy sheets. Yuk! So, nice try Sonesta, but too many little issues to give a great review
Traveller from Georgia
Located Northeast of Atlanta, the hotel is conveniently located right off I-85, just 40 minutes from Hartsfield Jackson …More
Upon check-in, greeted by Owner and very friendly staff. hotel was very clean and the hot breakfast every morning was very good. close to restaurant's and shopping. other than a few loud people in the parking lot one evening no complaints and i would definitely stay there again.
Traveller from ohio
Located in Duluth - Norcross, this hotel is within 1 mi (2 km) of Pirates Cove Adventure Golf and Gwinnett Place Mall …More
I ordered room service the first night I was there. I left the tray and dishes on the desk. The next day I was gone all day. When I got into the room in the evening ... the tray and dishes were still on the desk!
Why would someone think I would want to have dirty dishes sitting on a desk for two days? Where is the logic in that?
I had to put the tray on the floor so I could sit at the desk. Goofy.
Other than that -- everything was good.
In the heart of Technology Square, this state-of-the-art hotel is on the Georgia Tech campus, 2 blocks from Atlanta's MARTA …More
Located in north-central Georgia, with easy access to I-85, Stone Mountain, and Lake Lanier, the cities of Duluth and Norcross are popular suburbs of Atlanta. Duluth is home to the Gwinnett Civic and Cultural Center, Hudgens Center for the Arts, Red Clay Theater, and the Gwinnett Gladiators of the East Coast Hockey League. Norcross boasts the Lionheart Theatre Company and College Street Playhouse at the Norcross Cultural Arts and Community Center.