The service is nowhere near the category and price level. The check in and check out takes forever. There are one, or two at best, desk clerks at the reception who are capable of checking you in (there are always a few people hanging behind them, but they are not authorized to do anything because they are trainees or "sorry, it is my first day"). Being so understaffed, they have a weird custom of a desk clerk accompanying you to the room (while the porter brings your bag separately). So for check in I waited for at least 20 minutes, and there were more frustrated guests waiting behind me. When the desk clerk checked me in, he left the desk to accompany me to my room. I did ask him to stay and serve the crowd behind me, arguing that I will easily find my room, but no, he just went with me.
At the room I tipped him, when the porter showed up with my bag and an inquiring expression, so I had to tip him too. Check out was even worse. I asked earlier the desk clerk if I could check out 30 minutes later. No, Madame, we are sold out. Fine, I understand. Then I come down at noon, and... wait to check out for exactly 30 minutes! So, staying in the room for 30 extra minutes was not OK, but holding the room while waiting in line to check out for the same 30 minutes worked better for them.
Traveller from Washington DC
Built in 1912, the hotel overlooks Nice's Promenade des Anglais and is one of the world's few remaining privately owned …More
My boyfriend and I stayed at this hotel for 3 nights. It was nothing short of an amazing stay, the staff were amazing, provided us with anything we needed (with a smile) I would definitely return, hopefully for longer.
Traveller from london
This chic 1920s hotel overlooks La Croisette, Cannes' famous promenade near the Mediterranean sea; Palais des Festivals is a …More