The room was beyond my expectations, especially for the money. The setting was peaceful and serene, and worth checking out. But the staff was not trained to support a high class experience that I come to expect from the Banyan Tree. I don't blame the individuals, as it was clear they lacked any sort of professional training. Dinner was a bad experience, breakfast not much better.
Situated in Shangri-La, this luxury hotel is within 2 mi (3 km) of SongZan LinSi ZangBao ZhanLanGuan, Old Town, and Bǎijī Sì …More
Zen Garden was hard to find, it is not marked from the street and finding it was hard, there is also no western street signs indicating where the actual street is, and because it is not accessible by taxi we had to wheel our bags through the streets looking for it but with a bit of help from helpful English speaking locals we eventually found our way.
The staff were great, they spoke ok English the room was small and basic for the price I would have expected more, but it was adequate and the setting of the hotel itself with its 'zen garden' is pretty and the complimentary afternoon tea was a nice touch and the breakfast is great.
marge from Australia
Located in the heart of Lijiang, this boutique hotel is within a 10-minute walk of Lashi Lake, Lijiang Mural, and Mu Family …More