"Artistic hallways and reception, exceptional staff"
I would call this a 3-star hotel. It gets 4 stars based on staff and food quality. When you get to the room, that is where the downgrades start. Also, watch your bill, and know before you consume. You WILL be charged for any items removed from the overstocked refridgerator.The buffet is included and is excellent with a good variety (except for evening entrees. However, when you ask for water, they bring you a bottle rather than a glass, without asking, charge you for it, and do not offer a refill. The entrees are also poorly marked. It is also disturbing that there is no soap in the aseos (bathroom) next to the dining room/buffet area.
Regarding the room, the furniture is not very comfortable, and the decorating is 50 years out of style. Does anyone remember the green and orange of the 60's? It's pretty similar. Also, this hotel's idea of a double bed is two twin beds doubled together. Anywhere else that I have been, a double bed refers to size.This is not comfortable for a single person, and especially not for a married couple. The staff refused to make a change. I have also not heard of a hotel that charges its guests for parking. What are people supposed to do with their vehicles when they arrive? The spa is also overpriced, considering that not all of the jets work, and then they kick you out 15 minutes before they close, with no discount for the 15 minutes you didn't get to use. I had wanted to sit in the sauna/steam room for the last 15 minutes.
This Costa Ballena hotel is on the beach, 0.9 mi (1.4 km) from Costa Ballena Ocean Golf Club, and within 6 mi (10 km) of …More