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The Willows Hotel

3.0 star property

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Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout drapes
Front of property
Dining
Lobby sitting area
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi
$128
includes taxes & fees
Dec 1 - Dec 2

Explore the area

View in a map
555 W Surf St, Chicago, IL, 60657
  • Place, Lincoln Park
    ‪5 min walk‬
  • Place, DePaul University-Lincoln Park
    ‪16 min walk‬
  • Place, Wrigley Field
    ‪3 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout drapes

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(8 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout drapes

Executive Room, 1 King Bed

  • 350 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, desk, blackout drapes

Junior Suite, 1 King Bed

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout drapes

Room, 1 Queen Bed (Small)

7.8 out of 10
Good
(6 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(5 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Willows Hotel

3-star hotel in Lakeview
Coffee/tea in a common area, concierge services, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a lobby fireplace, a front-desk safe, and a vending machine are onsite. Housekeeping is available on request.
The Willows Hotel offers 55 accommodations with minibars and bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
The Willows Hotel features a vending machine, coffee/tea in a common area, and concierge services. Wireless Internet access is complimentary. This boutique hotel also offers a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front-desk safe.

The Willows Hotel is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 26 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 26 per day (300 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Reviews

The Willows Hotel Reviews

8.4

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 519 out of 1009 reviews
Rating 8 - Good. 265 out of 1009 reviews
Rating 6 - Okay. 129 out of 1009 reviews
Rating 4 - Poor. 69 out of 1009 reviews
Rating 2 - Terrible. 27 out of 1009 reviews

Reviews

6/10 Okay

Llarin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Willows delivers on expectations

The Willows met my expectations, based on previous reviews that I looked at. Its an older boutique hotel, so expect some smaller rooms and bathrooms. Overall the room was clean and comfortable, and the air conditioner worked just fine. Overall a good option in the Lake View area if you're not looking for luxury.
Stayed 1 night in Aug 2025

10/10 Excellent

CAROLYN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem

This Hotel was cute and comfortable. I love that it si right in a great neighborhood, in Lincoln Park. Love Front night clerk, he was super cool. The room was nice and cool for
Stayed 3 nights in Aug 2025

8/10 Good

Abby

Liked: Cleanliness, property conditions & facilities
Some staff was friendly and helpful. Limited amenities. Quaint and convenient to where we need to be when visiting!
Stayed 2 nights in Jun 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Sharon

Stayed 3 nights in Apr 2025

10/10 Excellent

Eric, Griffith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean rooms.
Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and clean
Stayed 3 nights in Aug 2025

10/10 Excellent

Mike

Stayed 2 nights in Aug 2025

6/10 Okay

blanca

Liked: Cleanliness, staff & service
The room looked nothing like the photos.
Stayed 1 night in Aug 2025

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky small hotel in a great neighborhood of Chicago. Perfect to walk to Cubs game.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel itself was okay, the front desk service upon check-in was very uncomfortable
Stayed 1 night in Aug 2025

4/10 Poor

Mary

Disliked: Staff & service
Staff at front desk was rude repeatedly.No coffee pot in room. Steps inside the desk area so unable to take luggage cart to car outside. We’re elderly and it was very difficult. No assistance. On ice disperser for 4 floors of rooms. Disappointing. We will not stay here again!
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Comfortable, and Charming

We were only there for one night, but it was so clean and comfortable for our stay. It was the perfect size for the two of us and all our needs were provided for. The only thing I wished we had was a chain lock or another additional lock on the door for safety purposes.
Stayed 1 night in Aug 2025

10/10 Excellent

Brent

Stayed 2 nights in Aug 2025

10/10 Excellent

ruben

Stayed 1 night in Jul 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Urban Santcuary

Reasonable neighborhood hotel with a long history. Clean quiet, and accessible to many neighborhood venues, as well as easy walk to Lincoln Park.
Stayed 1 night in Aug 2025

8/10 Good

April

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There was a super sweet receptionist when we arrived (evening of 8/14) who assisted us with dining suggestions around the area & answered all of our questions (he was friendly and professional). This is how most of there staff was except for one woman who snapped at my friend for asking for extra towels (on the night of 8/15) maybe she was just having a bad day but she was not very helpful or hospitable (and actually came off as quite rude). Overall it was a clean and comfortable place to stay despite the interiors being a bit dated. I just wish they would update the bathrooms a bit and add some counter space or shelves to it for placing items. Otherwise, I would probably stay here again as the location was pretty neat!
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Willows stay

Love staying at the Willows. Location is great. Lobby is very welcoming
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Manny

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

8/10 Good

John

Stayed 1 night in Aug 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service
Worked out great
Stayed 2 nights in Aug 2025