While checking in, we had to use the restroom. The downstairs lobby bathroom was so messy that I considered leaving. All stalls were missing toilet paper. People had boxes of tissues on the floor in the stalls. Paper towels thrown everywhere.
The front desk staff at check in had zero personality. She did not smile at me once. Very cold. I definitely did not feel welcomed. Again, considered leaving and going to another hotel.
The room was really big and clean. The bed was very comfortable. We stayed for three days. The toilet paper was never refilled in our room, while soaps and shampoos were.
I had to ask for pool towels as the cabinet was empty.
The breakfast was great! Really enjoyed all the choices and it changed daily.
Overall, it was a nice hotel. I just think management should step it up here and check on staff. Front desk should be friendly. Bathrooms etc maintained.
Traveller from Fl
Located in the heart of Chesapeake, this hotel is within 3 mi (5 km) of Greenbrier Mall, Oak Grove Lake Park, and Chesapeake …More
Did not like that the room did not have a tub especially with 3 small children we had to improvise. The front desk tried to fix it by allowing us to move to a different room the next day. I just know next time to ask for a room with a tub. Breakfast was lackluster. They ran out of food. I went up to my room and came back down and more food had not been added. The second day was better. Great that they have a pancake maker as well. Not enough seating though. Front desk went out of their way to help. Excellent customer service.
Traveller from North Carolina
Located in the heart of Chesapeake, this hotel is 1 mi (1.6 km) from Greenbrier Mall and within 3 mi (5 km) of Oak Grove Lake …More
Chesapeake was once a bedroom community for the cities of Norfolk and Virginia Beach, but now rivals those two cities in size. Two canals running through Chesapeake are busy with recreational and commercial boats, reinforcing the seafaring image of the Hampton Roads area. The Portlock Galleries at SoNo features contemporary art in a renovated historic schoolhouse.