We had requested "early check in, no feathers or down on the bed (allergies), and mentioned we were celebrating our 40th anniversary!" We called before leaving home,(1/2 hour drive), to check if room was ready; they said it would be ready in an hour (which would have been 2:00). We arrived at 2:30 and could not get into our room until 3:50. Our bed had feather pillows and down comforter; we waited over an hour for bedding change. Our "welcome beverage" of ice tea never came! We did receive a complimentary bottle of bubbly with a lovely note from management congratulating us on our anniversary. I can recommend, although we have stayed at other NYC hotels with much larger rooms and great location, and less expensive, and breakfast, lunch restaurant (instead of room service only).
Traveller from NJ
Located on Central Park, this 52-story luxury hotel is home to Three Michelin Star-rated Jean Georges restaurant and adjacent …More
We so love the hotel but the hygiene and maintenance needs serious investment to live up to its proud history. From the faded carpet that cover the steps to the hotel through the chipped door frame that holds the revolving door and into the dusty bar area. Please put the prices up a little and invest in the standards, back to the top of the tree ! It's where you belong.
Traveller from w
Ideally situated where Manhattan's Fifth Avenue meets Central Park, this celebrated New York hotel re-opened in Spring 2008 …More
Everything about this hotel was fantastic! The staff was helpful and courteous. The rooms were spacious and clean. One block from Central Park.. Great location! The only negative comment I could possibly find is that they didn't have a key for their bikes so we were unable to use. But we didn't loose any sleep over that. Great hotel!
Traveller from K
The boutiques and hip restaurants of Madison Avenue are just steps from The Surrey, which places guests on Manhattan's …More
Buildings crane above one another to claim views of Central Park, a piece of real estate valued at more than $528 billion. Surprises abound in its 843 acres. The grounds include a castle, a zoo, several lakes, and an Egyptian obelisk. A city that never sleeps needs its quiet time, too: Central Park has six designated “quiet zones,” including Strawberry Fields, the monument to John Lennon.