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Hotel Santa Maria Cancun

3.5 star property

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Photo gallery for Hotel Santa Maria Cancun

Interior detail
Interior detail
32-inch LCD TV with cable channels, TV
Shower, free toiletries, towels
Interior detail

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi
$42
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
Cancun, QROO
  • Place, Mercado 23
    ‪9 min walk‬
  • Place, Las Palapas Park
    ‪16 min walk‬
  • Place, Plaza 28
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Suite

Standard Suite | 1 bedroom, desk, WiFi, bed sheets

Standard Suite

  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Double Beds

Suite, 2 Double Beds | 1 bedroom, desk, WiFi, bed sheets

Suite, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Superior Room

Standard Superior Room | 1 bedroom, desk, WiFi, bed sheets

Standard Superior Room

7.4 out of 10
Good
(3 reviews)
  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | 1 bedroom, desk, WiFi, bed sheets

Superior Room, 2 Double Beds

  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Santa Maria Cancun

3.5-star hotel in Downtown Cancun
This hotel features concierge services, a 24-hour front desk, and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, ATM/banking services, and a vending machine are onsite.
Hotel Santa Maria Cancun offers 49 air-conditioned accommodations with complimentary toiletries. 32-inch LCD televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.
Hotel Santa Maria Cancun features a terrace, a vending machine, and tour/ticket assistance. Wireless Internet access is complimentary. This Cancun hotel also offers a garden, concierge services, and an ATM. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Santa Maria Cancun has designated areas for smoking.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Property Registration Number 005-007-007299/2025

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Dogtown Suites
Dogtown Suites Cancun
Dogtown Suites Hotel
Dogtown Suites Hotel Cancun
Santa Maria Cancun
Hotel Santa Maria Cancun Hotel
Hotel Santa Maria Cancun Cancun
Hotel Santa Maria Cancun Hotel Cancun

Hotel Santa Maria Cancun Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 130 out of 478 reviews
Rating 8 - Good. 148 out of 478 reviews
Rating 6 - Okay. 101 out of 478 reviews
Rating 4 - Poor. 54 out of 478 reviews
Rating 2 - Terrible. 45 out of 478 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gaga

Stayed 1 night in Aug 2025

10/10 Excellent

Gaga

Stayed 1 night in Aug 2025

8/10 Good

Jadai Magdiel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Gaga

Stayed 1 night in Aug 2025

8/10 Good

Erwin

Very helpful staff
Stayed 2 nights in Jun 2025

10/10 Excellent

Kody

Liked: Cleanliness, staff & service, property conditions & facilities
Very gracious staff
Stayed 7 nights in Jul 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good. But the room we got was located in the front and noise was very bad. Get a rear room.
Stayed 1 night in Mar 2025

8/10 Good

Tram

Traveled with family
Liked: Cleanliness, staff & service, amenities
Emplacement bien situé, restaurants locaux.
Stayed 2 nights in Jan 2025

6/10 Okay

Mike

No hot water..no pool
Stayed 1 night in Nov 2024

2/10 Terrible

Salvador

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place smelled bad as soon as you walked in. The door of our room was open. Overpriced for not having hot water, no fridge, limited towels (2) Room very hot. Sheets feel like toilet paper. They also don’t have an elevator or you get the 3rd floor you have to carry everything up and down the stairs. Service was very poor. Do not recommend. Waste of money
Stayed 2 nights in Oct 2024

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es amable. La habitación sencilla pero limpia. El hotel es muy bonito. Te regalan café en la mañana.
Stayed 1 night in Oct 2024

2/10 Terrible

Andrea L

Traveled with family
Disliked: Amenities, property conditions & facilities
There was no hot water and I went to report it and they only told me to leave the faucet open until hot water came out (hot water never came out).
Stayed 1 night in Oct 2024

10/10 Excellent

Gaga

Stayed 1 night in Sep 2024

10/10 Excellent

Adan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jhennifer

Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, ac works great, friendly staff.
Stayed 2 nights in Jun 2024

2/10 Terrible

Rola Le

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.
Stayed 1 night in Jan 2024

4/10 Poor

Kirpal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Paramjit Singh

Stayed 1 night in Dec 2023

10/10 Excellent

Konstantin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm.
Stayed 7 nights in Oct 2023

8/10 Good

irfan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good price and theres close market to shop 👍
Stayed 1 night in Oct 2023

4/10 Poor

mike

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I reserv for one person a ine room with queen bed , having refrigerator with microwave as it was shoing on the picture...instead they give me a larger room with two twin bed with no refrigerator and no microwave...my explanation and request was neglected..my request to see or talk to manager hed no respond...they asked me if i want have what i reserved, i should pay 150 pesos extra...that is radicollous!!!
Stayed 5 nights in Oct 2023

2/10 Terrible

DEEPAK, MILTON

Liked: Cleanliness, amenities, property conditions & facilities
Inconvenient for tourist! far from Tourist area. Rude staff completely ignore english speaking people. English speaking tourist treated like trash. After spending thousands of dollars and in vacation mood, they will ruin both, your money and your mood. The hotel is far from Bus terminal which is the tourist area in downtown. Hotel was mostly empty in my 7 day stay.

4/10 Poor

Erika Villa

Traveled with family
Disliked: Amenities, property conditions & facilities
Area was bad. No elevator. No phone in the rooms. Staff rude and wouldn’t even acknowledge us.
Stayed 6 nights in Aug 2023