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Crowne Plaza Birmingham City Centre by IHG

4.0 star property

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Photo gallery for Crowne Plaza Birmingham City Centre by IHG

Bar (on property)
Front of property - evening/night
Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Reception
Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
$89
includes taxes & fees
Mar 29 - Mar 30

Explore the area

View in a map
Central Square, Holliday Street, Birmingham, England, B1 1HH
  • Place, The Mailbox
    ‪2 min walk‬
  • Place, Symphony Hall
    ‪3 min walk‬
  • Place, International Convention Centre
    ‪5 min walk‬
  • Airport, Birmingham (BHX)
    ‪18 min drive‬

Room options

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

9.2 out of 10
Wonderful
(10 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

9.2 out of 10
Wonderful
(85 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Club Lounge Access (Club Floor)

Premium Room, 1 King Bed, Club Lounge Access (Club Floor) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Club Lounge Access (Club Floor)

9.2 out of 10
Wonderful
(12 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(54 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible

8.8 out of 10
Excellent
(10 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed (Upgraded, High Floor)

Standard Room, 1 King Bed (Upgraded, High Floor) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Upgraded, High Floor)

9.4 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Standalone Shower)

Standard Room, 1 Double Bed, Accessible (Standalone Shower) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible (Standalone Shower)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Walk in Shower)

Standard Room, 1 Double Bed, Accessible (Walk in Shower) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible (Walk in Shower)

  • Sleeps 2
  • 1 Double Bed

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About this property

Crowne Plaza Birmingham City Centre by IHG

4-star hotel in Birmingham City Centre
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.
Crowne Plaza Birmingham City Centre by IHG offers 312 accommodations with safes and coffee/tea makers. A pillow menu is available. 43-inch flat-screen televisions come with digital channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 7438 square feet (691 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Crowne Plaza Birmingham City Centre by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
B1 - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured self parking on site (GBP 24 per day)
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 for adults and GBP 16.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • b1

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 7,438 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 11 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1974
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 16.95 for adults and GBP 16.95 for children
  • Secured self parking fee: GBP 24.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Birmingham City Centre Crowne Plaza
Crowne Plaza Birmingham City Centre
Crowne Plaza Hotel Birmingham City Centre
Birmingham Crowne Plaza
Crowne Plaza Birmingham City Centre Hotel Birmingham
Crowne Plaza Birmingham City Centre Hotel
The Crowne Plaza Birmingham City Centre
The Crowne Plaza Birmingham C
Crowne Plaza Birmingham City Centre
Crowne Plaza Birmingham City Centre by IHG Hotel
Crowne Plaza Birmingham City Centre an IHG Hotel
Crowne Plaza Birmingham City Centre by IHG Birmingham
Crowne Plaza Birmingham City Centre by IHG Hotel Birmingham

Crowne Plaza Birmingham City Centre by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 781 out of 1157 reviews
Rating 8 - Good. 242 out of 1157 reviews
Rating 6 - Okay. 72 out of 1157 reviews
Rating 4 - Poor. 35 out of 1157 reviews
Rating 2 - Terrible. 27 out of 1157 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities
Lovely room, great service in the Club Lounge. Definitely would stay again
Stayed 1 night in Nov 2025

10/10 Excellent

Helen

Stayed 1 night in Dec 2025

10/10 Excellent

Andy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice, clean and everything worked. View was bit odd, looking into tax office windows. Breakfast was very good. Wanted for nothing and all hot and fresh. Nice to see someone cooking the eggs in front of you. Bar area was lovely and nice to see security checking people in late at night.
Stayed 1 night in Dec 2025

10/10 Excellent

Garry

Stayed 1 night in Dec 2025

8/10 Good

Karen

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
We stayed for one night, having chosen the hotel for it's location near to the Utilita Arena. The room itself was clean but there were 2 plates of half eaten pizza outside our room on arrival which did not make a good first impression. We booked a room for 3 adults and the room was comfortable and spacious enough for 3. Unfortunately the hotel had only provided 2 sets of towels, robes, mugs, biscuits, teabags etc which was disappointing. The bar area was nice and the Bar/Reception staff were friendly and helpful (providing the third set of items after we requested them). We had a nice stay and probably would stay again if in the area.
Stayed 1 night in Dec 2025

6/10 Okay

Alison

Traveled with group
Disliked: Property conditions & facilities
did not have breakfast
Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Very clean & tidy. Food excellent & staff very helpful
Stayed 2 nights in Dec 2025

2/10 Terrible

Carly

“Family member about to die? Well tough, our policy is you can’t move your booking…” I planned a Christmas trip to Birmingham for my wife and I. Shopping, Christmas market, dinner and thought we’d make a night of it and stay over. Previously stayed in Malmaison, but for a change I thought we’d try IHG Crowne Plaza. Booked a top floor premium room. Very sadly, 2 days before our planned trip my wife’s grandad’s health suddenly deteriorated. The doctors gave him hours/days and started administering end of life care. He died 3 days later. Given the circumstances, we obviously could not go ahead with our planned trip. We contacted IHG Crowne Plaza (both directly and via Hotels.com – who were fantastic btw) the day before our reservation to explain the situation and ask if we could move our booking. To our surprise, IHG Crowne Plaza’s response was a flat, cold “no refunds per policy etc etc”… not even an acknowledgement of the sad circumstances. I understand that our original reservation was not a “flexible” reservation and so their response is in line with their “policy”. However, we were only asking to MOVE our reservation, not cancel it and claim a refund. Even more staggering is the total absence of any acknowledgement of the situation or given the circumstances, any element of discretion on “policy” from IHG Crowne Plaza. I’m disgusted with IHG Crowne Plaza’s cavalier approach to customer service and will NEVER book an IHG brand again.
Stayed 1 night in Dec 2025

10/10 Excellent

paul

Stayed 2 nights in Dec 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with breakfast selection.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff. Very good room for family with the two double beds. Recommend the chicken balti if eating at the bar. Close to centre so easy walk in and to Utilita Arena. Would recommend.
Stayed 1 night in Dec 2025

4/10 Poor

Habib

Business traveler, Traveled with partner
Liked: Cleanliness
The aircondition operates at 50 dB, it is impossible to sleep with such noise levels in a room. The receptions was very helpful when we check-in, but I wont suggest to stay at 11th floor if you are looking for a good night sleep.
Stayed 1 night in Dec 2025

10/10 Excellent

Jane

Stayed 1 night in Dec 2025

8/10 Good

Michelle

Stayed 1 night in Dec 2025

10/10 Excellent

Jon

Stayed 1 night in Dec 2025

10/10 Excellent

Andy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, really nice hotel, friendly staff. Good breakfast. Parking is right under the hotel. Excellent location for Symphony Hall and Bull Ring shopping.
Stayed 1 night in Dec 2025

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was fantastic staff were great
Stayed 1 night in Dec 2025

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, amenities
Check in was quick friendly. Room clean fab thanks for a lovely stay .
Stayed 1 night in Dec 2025

10/10 Excellent

Chelsea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, clean room and very courteous staff. Plus in great location - very convenient to the canals, train station and German Christmas market
Stayed 1 night in Nov 2025

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were brilliant, so welcoming and looked after us from the start of pur trip until we left
Stayed 1 night in Nov 2025

10/10 Excellent

Wai Lam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good range of food/choices
Stayed 1 night in Nov 2025

6/10 Okay

Chris

Liked: Cleanliness
The hotel lacked a restaurant that vould cope with the number of guests. As farvas im aware foodcwas not available during the day and i was directed towards the ICC by reception. The que gor breakfast was unbelievable. The ac noise in the bedroom meant that you had to turn it off to sleep. It was intrusive.
Stayed 1 night in Nov 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and amenities. Location was great too
Stayed 3 nights in Nov 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in the city centre
Stayed 1 night in Nov 2025

10/10 Excellent

Bonny

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean
Stayed 1 night in Nov 2025