The hotel location is great and the staff very helpful. He rooms are very spacious.
Housekeeping can be improved as occasionally the carpets are not well vacuumed and some toiletries not replaced.
However housekeeping staff are very honest as I left my sunglasses behind and they found, kept and returned it to me.
Traveller from auckland
This family-friendly Queenstown hotel is located near the airport, within a 10-minute walk of Arrow River, Queenstown Mall …More
The Heritage Queenstown is a little bit outside of town, but that is actually good....in town is pretty hectic and the tranquility of the Heritage's setting was a nice respite. You can still walk to town if you want, though in the winter it will be a cold walk! The rooms are nicely appointed and clean, no complaints. I searched for a deal and so had to make do with a room near the elevator and not a particularly good view; but, it was reasonably priced and I wasn't bothered by the elevator traffic (no room is adjacent to the elevator shaft, so no problems with having to listen to the machinery...kudos to the architect/builders on that one!). The staff were very helpful. I arrived early because of flight connections from the U.S.A. and no room was ready; but they got housekeeping to expedite because within twenty-five minutes they came to find me in the restaurant to let me know that my room was ready...that was much appreciated because I could take a shower!!! The restaurant was nice for a hotel restaurant (I had lunch there); I did not have breakfast because it wasn't included in my room rate, but it looked very good. The staff in the bar and restaurant were very good. Overall, a great place to stay in this bustling South Island destination.
This family-friendly Queenstown hotel is located near the airport, within 1 mi (2 km) of SKYCITY Wharf Casino, Kiwi and …More
A thriving mountain village in the lakes district of Otago, Arrow Town got its start in the gold rush of 1862. An outdoor lover’s paradise, Arrow Town is known for its fishing and hiking opportunities, as well as skiing and golf. The area is also home to many wineries, making wine tasting another popular activity.