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Get an overview of this hotel
3-star Antigua Guatemala hotel steps from Central Park

Popular property highlights

Breakfast included
Free WiFi
Restaurant
Laundry facilities
Smoke-free property

Location

Located in the heart of Antigua Guatemala, this hotel is steps from Choco Museum, Central Park, and Antigua Guatemala Cathedral. Santa Catalina Arch is 0.3 mi (0.4 km) away.

Hotel Features

This smoke-free hotel features a restaurant, a coffee shop/café, and a rooftop terrace. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, spa services, a meeting room, and concierge services are onsite.

Room Amenities

All 22 rooms offer comforts like Tempur-Pedic beds and Egyptian cotton sheets, plus free WiFi and flat-screen TVs with cable channels. Room service, down comforters, and free bottled water are among the other amenities available to guests.

Languages Spoken

  • English

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Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per vehicle (one-way)
  • Airport shuttle fee per child: USD 10 (one-way)
  • Pet fee: USD 15 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and lunch, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Pets cannot be left unattended

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Security system

Protective clothing is not available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

No cribs (infant beds) available

No elevators

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Service animals not allowed

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available through room service

Number of children who can stay free - 2

Debit cards

gap period enforced between guest stays 24 hours

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets allowed for an extra charge of USD 15 per pet, per night
  • 1 per room (up to 15 lbs)
  • Pets cannot be left unattended
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms.

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and lunch, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Hotel Names

  • Hotel El Carmen
  • Hotel El Carmen Antigua Guatemala
  • El Carmen Antigua Guatemala
  • Hotel El Carmen Hotel
  • Hotel El Carmen Antigua Guatemala
  • Hotel El Carmen Hotel Antigua Guatemala

Hotel Amenities

Property Features

The hotel offers a restaurant and a coffee shop/café. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Antigua Guatemala hotel also offers a rooftop terrace, spa services, and tour/ticket assistance. Concierge services and wedding services can be provided.

Hotel El Carmen is a smoke-free property.

  • Safe-deposit box at front desk
  • Spa services on site
  • Luggage storage
  • Proposal/romance packages available
  • Distance from property (meters) 300
  • Free parking nearby
  • Rooftop terrace
  • Concierge services
  • 24-hour front desk
  • Laundry facilities
  • Free breakfast
  • Restaurant
  • Tours/ticket assistance
  • Total number of rooms - 22
  • Coffee shop or café
  • One meeting room
  • Free WiFi
  • Wedding services
  • Airport transportation (surcharge)
  • Smoke-free property
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Room Amenities

Hotel El Carmen offers 22 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Wheelchair accessible
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Premium bedding
  • Free bottled water
  • Blackout drapes/curtains
  • Shower only
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • Down comforter
  • Egyptian-cotton sheets
  • Tempur-Pedic mattress
  • Towels provided
  • Linens provided
  • Number of bathrooms - 1

Parking

Free parking nearby

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

A complimentary cooked-to-order breakfast is served each morning between 8:00 AM and 11:00 AM.

Hotel El Carmen has a restaurant on site.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body scrubs
  • Massages
  • Hot stone massage
  • Deep tissue massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

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