This Sonesta was a nice price at a convenient location in Duluth, GA. The hotel is nice and clean, the room is clean, breakfast was good... but... there was just a series of issues that were not nice. First, nice lady at front desk notified me that because of Expedia reservation I was entitled to free breakfast buffet each morning ($28 value for two). On the first morning I was not there, however, my partner was "denied breakfast", yes, turned away by the wait staff saying our room was not on the list. She was embarrassed. I called and talked to the front desk manager, he was great and got the situation resolved for the next two mornings. Before getting the desk manager, I got ahold of a very rude reservation specialist. She was totally unwilling to help me saying it was expedia's problem and I needed to call them to resolve it. Even after explaining it was a hotel policy, she was not helpful. I had to hang up on her and call asking for the manager. On the second day, the cleaning crew took dirty towels but failed to leave fresh ones, this required a call and room delivery. Both nights there was excessive slamming of doors, I'm talking from 10PM-1AM...it turned out to be teenage basketball teens in the 3-4 rooms next to us...running back and forth letting doors slam. This was extremely annoying. The one other little thing was the beds were uncomfortable pillowtop with highly starched, crunchy sheets. Yuk! So, nice try Sonesta, but too many little issues to give a great review
Traveller from Georgia
Located Northeast of Atlanta, the hotel is conveniently located right off I-85, just 40 minutes from Hartsfield Jackson …More
I ENJOYED my stay extremely... The staff were delightful ...The GRAB and GO BREAKFAST was not what I expected ( I WANTED WAFFLES bigger muffins for what you pay daily on the rates) I had no problems with my stay thank God. However, I did hear of others concerns about their bathroom toilet ... Oh and they have a policy where you have to bring your towels to the front for new ones. You do not get it from the maid huh??? they don't clean your room unless you ask, Pardon ? Anyways, I just went with the flow since it was a few days... I recommend for a brief stay and if little things don't bother you... They usually do me but my room was great...
Traveller from NEW YORK, NY
Situated in the business district, this hotel is 0.7 mi (1.2 km) from Avalon and 2.9 mi (4.7 km) from North Point Mall. Golf …More
The hotel was perfect for what we needed. It was undergoing construction so they had a temporary lobby set up in the hallway downstairs. For being under construction, they were still very accommodating and had everything we needed. The rooms were surprisingly very nice!! Exceeded my expectations.
Situated in Alpharetta, this hotel is 0.5 mi (0.9 km) from North Point Mall and within 3 mi (5 km) of Avalon and Verizon …More
overall room cleanness is good but, lots of noise in the day hours because of renovation, AC is not working properly and the refrigerators is completely freezing the food stored. instead of this all other things are good
Located in Duluth - Norcross, this hotel is 2.5 mi (4 km) from The Forum on Peachtree Parkway and within 6 mi (10 km) of …More
Alpharetta, located less than 30 miles (48 km) from downtown Atlanta, combines a scenic location with Southern charm and sophistication. The city’s rich history can be seen at the Mansell House, a Queen Anne-style home built in 1912 and home to the Alpharetta Historical Society. Milton Log Cabin was built by Future Farmers of America students during the 1934-35 school year. North Point Mall features the only American Girl Boutique and Bistro in the southeast.