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We have just spent a wonderful weekend being pampered and relaxing. All the staff were brilliant - in particular the waiting staff in the restaurant. The hotel was very busy with four separate functions going on yet the staff were attentive, amusing and genuinely seemed to enjoy their work. We have had a fantastic weekend and will be back (despite having to share quite a hard double bed).

Very nice and large hotel room. Spa facilities and massages were good. However breakfast was unimpressive - so many people sitting down that we had to share a table and some hot items ran out. Long waits for food in the evening as well.

Having stayed at the Yew Lodge on a number of occasions we were a little disappointed this time.Our room was very comfortable although as others have mentioned very warm.The leisure facilities were ,as usual of a very high standard,and the treatment that I had from Pip was excellent and she and her team deserve a lot of praise.Where we were a little disappointed was with the restaurant.In the past we have had many lovely meals there with family and friends and the food has always been first class.On this occasion the meals seemed to have lost that little special edge that they had always had.We can't put our finger on it but there was that little bit extra missing and the previous flair from the meals appeared a little lost .Breakfast was also not as good as before and it appeared that food was left for too long before being replenished.Overall a nice break but not up to your past standards.

My initial trigger in booking this spa break was the overwhelming reviews on trip advisor and the offer advertised on the Travelzoo website was the icing on the cake to go ahead and book. The deal consisted of a 2 night stay - bed & breakfast, Spa facilities, tea & cakes upon arrival and 3 course meal at the hotels 2 AA rosettes award winning cuisine. We managed to check in at 12.00 rather than their advertised time of 14.00 which was really nice so we could take full advantage of the spa before we had our tea & cakes. At the spa we signed in and were given a quick tour of the facilities. From the changing rooms we entered the pool area only to discover the Jacuzzi and the tropical shower was out of order, we used the steam room and sauna for a short while and decided to call it a day. Entering the changing rooms we couldn¿¿¿t use the shower as there was no hot water, instead we decided to head back to the hotel room for a shower. I did complain at the Spa reception as to why we weren¿¿¿t notified some of the facilities were out of order beforehand but all they could say was sorry. We soon realised back in the hotel room we couldn¿¿¿t shower at all as the hotel boiler had packed up and they had maintenance on site to fix the problem. Whilst smelling of chlorine we made our way to the hotel lounge for our tea and cakes, we sat by the window and noticed the table needed cleaning, the waitress came with the tray of tea & cakes and started to serve until I prompted her to clean the table. The tea was luke warm and the only edible cake was the blueberry muffin.Onto dinner at the 2 AA rosettes award winning cuisine, surely it could only get better....! Service was extremely slow, my partner ordered fillet steak with steak chips, it seemed the chips were reheated as they tasted soft as opposed to being crispy. We had a 35-45 minute wait for the dessert to turn up, diners seated after us had finished their meals and left. After dessert we couldn¿¿¿t grab anyone¿¿¿s attention to request the bill, in the end we got up and made our way to the entrance of the restaurant so we could pay, we agreed for the bill to added to the hotel bill. Overall if this is fine dining the experience was not pleasurable or personal in any way. Hotel room bed was really uncomfortable, the walls are paper thin, you can hear doors slamming, TV noise and the light switches being turned on/off. So the first day at this hotel I¿¿¿d had enough, looking on trip advisor that night one of the reviews had a response back from the hotel manager stating they should have contacted him so their issues could have been addressed during their stay. The following morning I gathered my list of issues and handed it into reception stating I¿¿¿d like to speak to the manager once he¿¿¿s had a look through my list. We went out for the day, upon our return in the afternoon our room had not been serviced, we decided to use the spa again and thankfully the facilities were in working order. Back at the room, still no sign of anyone servicing our room and no sign of the manager.On the 2nd night we went out for a meal at the Rose & Crown, it was a lovely meal with fantastic service and value for money (fully recommend it).As for my experience at this Hotel Spa, I¿¿¿m bitterly disappointed at the advertised facilities to what you actually get, book with CAUTION and at your own peril. I have totally wasted my money on a service I didn¿¿¿t get and still no response from this hotel manager Mr Chris [--].

Very nice hotel with helpful, friendly staff. Beautifully decorated and nice atmosphere. Check in easy and local to the airport. We stayed as a family of 7 in two rooms. We did not eat in the hotel as we chose to eat in a nearby family restaurant called The Otter. Unfortunately our entire part had no sleep at all as the rooms were stifling hot. Even slept on top of the covers in only our underwear and we were still uncomfortable. Not good when you have a three am wake up for the airport. We mentioned this to the gentlemen on reception in the morning and were met with a grunt if a reply. "Yeah I know". Nice!