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Nice, quiet and upper-mid (or higher) neighborhood, well connected to downtown (bus # 35 in front of the hotel) and Old port (Bus # 13 or 12 250 m walking disrance). Very nice modern buiding from the point of view of architecture as well as construction materials used for ecterior. Nice modern interior - not too big lobby but enough space. Spacious room, nice colours, nice furniture and bathroom amenities. I had a weight balance in the bathroom. I had a dinner - very nice weekly menu and delicious food for reasonable price. Melia special tiramisu is perfect! I would reccommend "Le Petillant" restarant just around the corner - via Ilva. There is Carfour Express supermarket very close and nice pastry shop very close too. Very good breakfast. Great coffee. Nice salumi, cheeses, pastries and fresh fuirts.Only I missed was Cream Croissnat that is very typical in Italian hotels. Next time I would stay there definitively.

Very good, clean hotel. Stayed on a business trip so used only as a base. Lovely room, clean and comfortable. Bathroom very nice with a good shower and amenities as expected at this standard of hotel. Breakfast... Buffet style with a good choice of fruit, hot, cold meats and pastries. Bar service also good. If I could suggest an improvement it would be for some more English speaking channels on the tv. As a lone female traveller, I sometimes like to watch tv in my room rather than sit in the bar but only BBC World, CNN, CNBC and Fox News so a little limited. That said, I would definitely use this hotel again

This hotel is nice looking with clean, modern interiors and generally offers everything you would want facilities-wise in a 4 star (although according to the Italian rating system this is a 5). Slight design fault at the entrance wherein you have to drag your (in my case) heavy and cumbersome suitcase up 6 steps to get through the main door and to the reception desk in front of you while the reception staff passively watch. And here is where I became increasingly frustrated with the customer service at the Melia. The chap who watched me struggling with my suitcase failed to move/smile/make me feel welcome and then proceeded to check me in with somewhat of an attitude. Noone offered to assist with getting luggage up to my room on the 5th floor, which for a 5 star should be standard. The same guy was as grumpy the following night when I asked for room service. Room service is advertised in the rooms but in fact, it's a cheese and ham toastie or nothing. You can't have just cheese, you have to have ham with it! When I asked him to bring up a Coke with my toastie, he refused and told me to get it from the mini bar instead (smaller quantity for higher price)! Hardly a 5 star response!The next morning i noticed there was no iron in the room so I phoned reception to ask if one could be brought up. I was told no, and so I asked if there was an ironing room that I could visit to do my ironing, as in some hotels. I was told no, doing your own ironing in an Italian hotel was illegal and you had to use their pressing service..! I queried this and the woman said "Yes it's a silly law but there is nothing we can do" So I paid 20 euros for some guy to do a bad ironing job on my dress - it actually came back with creases. I then asked several of my colleagues who were staying in a nearby hotel if they had come across this law. Nope - they had irons in their rooms!! I had more clothes that needed ironing, so I bought an iron from a local shop for 12 euros in the end, so in total this cost me 32 euros for something that is normally free. I can only conclude that Hotel Melia spin these lies to suckers like me to bump up revenue. On that note, examine your check out bill carefully - there is an automatic charity donation on there that they don't ask your permission for, plus on mine they had charged me for minibar use that hadn't occured. Add all this to the painful 35 per night parking, the 10 euro tray charge and the below-standard room service, and the result is I won't be going back. Which is a shame because the rooms are actually quite nice!

Hotel is beautiful, nice and service is very good. Rooms are clean and comfortable. SPA zone small but nice. Personal is polite and professional. Car parking is for additional cost. I really liked and enjoed my stay here. Would like to stay here again.

The hotel is beautiful. Great staircase, beautifully furnished rooms, great marble in the bathrooms. Te staff is very good, the restaurant is very good too. The wellness centre is pretty but a bit disappointing (the swimming pool is small and the water is a bit cold). The wireless doesn't work very well. Our room was a bit small. Overall, the experience was satisfying but probably from a five star hotel one would expect a bit more. I would go back.The hotel is close to the centre but if you go for a holiday it might be better to stay even closer to the historic centre. The area where the hotel is residential so there are not many restaurants and bars nearby