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We didn't have a great stay at all because the bathroom wasn't cleaned and tiles are dirty and filthy need changing and refit. The bath got a bit of crack with bit small trying fit my legs in. The staff were helpful and food is ok anyway. I think the hotel need big refit in bathroom and bedroom

First time we decided to use this group of hotels. We were very impressed at the price per room per night. When we arrived, the receptionist couldn't have been more friendly. Nothing was to much trouble. We had booked a disabled double room and found the room very spacious for my electric wheelchair. The room was clean as was both the d¿¿cor and the bed clothes. No pictures on the wall, if there had of been, the room we had, I would have been making a direct comparison with the Premier Lodge, but there wasn't, yet the rooms were half the price of that charged by Premier Lodge.We had a preview of the menu in the bedroom and thought that the prices charged were extreme, NO NEED TO WORRY, when we went to the restaurant, there were quite a number of contractors there that were using the hotel. Each meal was served up as man sized portions and easily were worth the asking price. One suggestion I would make to Campanile is on the menu, list all what is given on the plate, not just the main ingredients. Not doing so, could put a lot of people off from visiting the restaurant.Overall verdict, clean, helpful and enjoyable. What more do you want for a couple of nights stay. Highly recommended and great value for money.

Could expect a lot more from a budget hotel, rooms ok although rather small and not the cleanest. Went for something to eat in the restaurant and were told we couldn't eat until later as a party of 20 people were due in 45 minutes!! It was quite a drive to somewhere else if you didn't fancy a carvery at the pub down the road. A sign in the bathroom made me laugh 'Bath mat available at reception' I really cant get my head around that one! A towel did the job. Wish I'd taken some pictures as the ones on here are obviously out of date. Stayed in better places for a lot less money!

great value, good breakfasts, perfect location for easy access to Beamish, Durham, Sunderland and Newcastle and we took the dogs with us - brilliantIdeal for touring the north east - or for staying over if going to a football match - will definitely go back

On my arrival at washington i was greeted by someone pretending being manager but didnt at all look like a manager he was quite abrupt at check in. I was expecting my experience to be as dull as my first impression however when i arrived in my bedroom although the room needed updating i cudnt find anything bad to say about the cleanliness and the tea and coffee facility provided me with a warm cuppa had dinner in the restaurant on the night time wich was lovely and the staff made me feel like i was at home. would i stay here again.... yes but management need training on good manners as they seem to have changed since last time lacking the french touch it used to have