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stayed here on Saturday for my brother's wedding it was lovely would like to say a special thanks to the staff who went out to get my Daughter's milk for me. Everyone was friendly and our rooms were great would definitely recommend staying here.

Our family of 5 stayed one night at Boltons holiday inn. We arrive quite late but were warmly received by staff from the dining area who made the children feel welcome while we were checking in. We'd booked breakfast online with the room and stipulated that we'd be leaving early. The receptionist informed us however that there was no chef available until 0800 but assured us he would ensure an alternative meal would be arranged. Within 15 minutes of check in, he rang our room and told us that he'd everything sorted. The next morning, we were delighted to find he had organised a fabulous breakfast for travelling including a delicious hot meal consisting of a full English breakfast, continental breakfast, fruit, snacks and soft drinks. I know that Bolton is known for its friendliness, but that receptionist went far beyond the call of duty for us.As for the room, it was clean, spacious and well prepared. It was quiet and the television was large enough to entertain the children for 10 minutes before bed time. The bathroom was, again, clean, spacious and had a great shower and bath. We didn't use the amenities downstairs such as the dining area or the bar, but they looked very inviting and staffed by friendly personnel. Parking is at the side of the hotel and was adequate.This hotel is definitely a must if you're visiting Bolton. Very friendly staff, excellent service and excellent facilities.

Just been to a wedding here and what a great venue. A large room with private bar and an excellent buffet. Drinks are a bit pricey but thats to be expected in a hotel. The wedding party had nothing but praise for the organisation and arrangements and everything went smoothly

We have stayed three times at this hotel and have never had any problems. The rooms are clean and comfortable and the staff are helpful and friendly. We invited family members to join us in the restaurant for evening meals which were delicious. Saying its Bolton Centre may be a bit misleading as it is a bit of a hike uphill when walking back from the shopping centre with laden bags but only a couple of quid in a taxi for oldies like us! We have always enjoyed our stays here and will certainly be visiting again.

Checking in was the first problem I experienced. They had typed in my name and home address under Company, and wanted me to fill in my name and home address. Strange! Then, when I asked if they had internet access, they said it would cost me ¿¿5 and I agreed. Then I had to buy a breakfast voucher for ¿¿10. I thought it would be included in the room price, as it usually is in business hotels. So my ¿¿71 room became (I thought) ¿¿86 bed and breakfast plus internet. Then i tried the restaurant for dinner. A sign said wait here to be seated, so I did, but there were no staff visible. There were six tables occupied, with all but five still reviewing their menus. The restaurant receptionist emerged with a waitress, both carrying trays. Heavens, I thought, I'm never going to be served here. So I went to Reception and asked the pleasant receptionist if she could recommend a local restaurant, as they seemed under-staffed and over-pressured in their own dining room. She kindly obliged and recommended a tapas bar, La Siesta, down the road, which proved an inspired choice. Her senior colleague, a gentleman of middle age, didn't bat an eyelid while this discussion was going on. Not an "Oh, let me see what I can do!" or an apology, just a mute acceptance that some extra revenue was going begging. My bedroom was nicely appointed, standard Holiday Inn, but I didn't sleep particularly well, not because of my tapas, but because the mattress was a of quite mediocre quality, coil sprung and you could feel the springs. I got up early for breakfast. It was all self-service. There's nothing wrong with that in principle, but the fried eggs were hard and congealed, and there just seemed to be a lack of care in the other offerings. Check-out was another experience. Eight people in line, eager to go out and earn their daily bread, and one cashier. The cashier told me I had to pay ¿¿15 for the internet, when her colleague had said ¿¿5. He had apparently given me the 30 minute rate. I protested. She waived the charge. But really! It's a nice modern hotel on the outside. How do they manage to make it so unimpressive on the inside?