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I was very disappointed by the rooms and the service at this hotel. We booked two standard rooms through booking.com. All the pictures for the hotel and the previews for the room size we selected showed modern rooms with modern fully updated bathrooms. It also stated both on their own website that there was free wifi in EVERY room. When we arrived the rooms we were given looked NOTHING like the ones advertised and even worse one was twice the size of the other with the larger one still be an average size room. There was old carpet on the floor and a weird musty smell. We went to the reception and asked to be moved into rooms that were equal sized and as shown in all their advertisement but were told they were fully booked and that the nice modern rooms were in the OTHER hotel that was contacted to them but has it's OWN reception, dining room and service and it was just random selection who gets what rooms.Even worse since we were both still working remotely and internet was a must we found we could not connect at ALL to the wifi in our rooms. We complained and they claimed to be "fixing" it but for our entire stay we never had wifi in our rooms. They told us we could use the wifi at the bar in the OTHER hotel but that closed at midnight and also did not have consistant signal. We complained again and were told a manger wouldn't be available until the next day.Other issues: They were still cleaning our room when we went in and the cleaning people told us to come back!The drain was broken on the bathroom sink and the toilet would keep making noise unless you hit the flush button. The shower floor was cracked. The TV reception was not clear. There was very little lighting and as I mentioned there was a musty smell. The only view was of the train station and it was not right next to the duomo as it was advertised. When we checked in, they never mentioned the much nicer hotel that was physically connect to the hotel and that we could eat there instead of at the much poorer restuarant in the Diplomat. My mother in law ate her breakfast at the Diplomat while we ate at the nicer attached hotel (breakfast is included at both but this was never mentioned) and the one at the attached hotel is MUCH better.We came by car and the only parking available was valet that was 25 euros for a 24 hour period. If you do come here be aware that they might charge you for a nice modern room and give you a nasty run down room. The manger ended up giving us a 10 percent discount which really just covered the tourist tax and was not enough compensation for the fraud that was committed.

Extremely convenient for trains and buses as well as close to the city center.The breakfast was better than excellent and the rooms are very clean.Staff were very helpful and friendlyThe only negative comment I can make is that the lighting in the room was very poor and no mirror in the room making it rather difficult for us girls.When I go to Florence again I would definitely stay in the Diplomat and can recommend this hotel to anyoneMalina and Lucy from Glastonbury, England

It takes on foot only for 30 seconds from a station. Since the airport in Florence is inconvenient to a Japanese and there are many people who visit by train, this location is a big point. Is it the appointed hotel of tour here? There is very many party of tourists. A guest room is very beautiful and is cleaned to details. Interior design is refined. Although the bed was somewhat high for us, it is not necessarily uncomfortable. The reply was the earliest hotel when requesting the room from Japan. Although I thought that I trusted staff, staff were without warm heart, and systematic when I saw they worked very busily.WIFI is free. you ask staff at front, staff give you small pepar that passward is written.

Just view steps from Santa Maria Novella Train Station and the congress centre .. the location is good .. The breakfast was not bad .. There are 3 hotels in the same building sharing the same restaurant (Diplomat, Ambasciatori, and Style hotels) .. they don't gave late check out while the hotel was not fully booked ??

It is literally crossing the road from the railway station (if you see a McDonald OUTSIDE the station, the opposite exit).Strangely designed corridors - slides and stairs after getting to your floor.Even with all lights the room is rather dark (I m not talking about black lamp shades). Small bathroom and not enough space to put personal toiletries. Very friendly staff at reception!Overall, good hotel but still curious how did it obtain a 4 star