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Stayed as part of a long-standing reunion. Had stayed at Queens before but very pricey.Beautiful building on side of Clarence Park-not easy to find but good directions on hotel website.Greeting-friendly and professionalLunchtime Bar-friendly (Ben)-great cookies!Lounge area-comfortableRoom-very good-comfortable-good size-newly done bathroom with Rainfall shower and Waterfall taps.Food in evening-Reasonably priced and good value-not gourmet but very well appreciatedService-Gentleman from Canada perhaps needs to talk less and serve/listen more but overall acceptableBreakfast-Excellent food and very friendly natural serviceLooking forward to going back next year

From first contact, the staff were helpful, and thoughtful, attentive and pleasant. They went out of their way to make everything comfortable and easy, from arranging suitable rooms, to delaying lunch when some of the party were held up. The food was delicious - and we are fussy eaters with eclectic tastes! The rooms were spotless, and very pleasant, and we found them very comfortable. Huge beds, tastefully arranged furnishings - our large double made a very good sitting room as well. The location is charming, and quiet on an elegant old square. It is a hotel for the phsically able however - there are unavoidable stairs. Still, my 94 year old mother managed them in her killer heels! We thoroughly enjoyed the comfort, ambience, cooking and care. Even the soap was excellent. My mother has stayed in hotels from Bali to Cairo to Samarkand, and she rates it highly enough to want go back next year, for her 95th birthday.

Just two nights we stayed here.... but we would definately use this Hotel again.It overlooks a quiet square, has free parking, free wireless internet, and we stayed in Room 18 on the first floor, which had been recently refurbished. It had a few noisy souls walking past our window a couple of times after we had gone to bed but otherwise very quiet. Great position in that you can walk into the Town Centre in about 10 minutes. The breakfast was buffet style with your hot breakfast order coming directly from the kitchen, served by friendly staff. Definately stay here again on another Cheltenham visit.

My room was clean and bed comfortable. I had a double room but it didn't leave much space. The television on the wall was smaller than I would have expected. Wifi was free and good quality. The furniture was a bit tired. Good lighting in the room. The bathroom was quite small with just a shower. The breakfast was down in a basement room. I enjoyed the breakfast although the coffee could be improved. And I should have asked them not to use vinegar when cooking poached eggs - I hate the taste of vinegar at breakfast. It cost ¿¿79 for the night. Service was friendly and location very good. Parking easy. In the end an average place.

We stayed just the one night, in room 116 configured as a family room sleeping 4.There was the normal double bed (very comfortable and wide) and then the two sofas (which were good as sofas) had been converted to beds for our two boys; they were happy with them. The room was large, clean and pleasant, as was the bathroom next door.The bath featured a high and medium height pair of showers but there was only enough water pressure to operate the lower one. Water temperature adjustment was good. Soap, shower gel and shampoo was provided, towels were plentiful and fluffy.The bedroom's large sash window (which we opened because it was sunny) looked out onto a large tree-lined grass square.Breakfast was excellent: good choices and freshly cooked, although I asked for soft-yolked fried eggs and they arrived like solid bullets. It was Bank Holiday, they were busy so I left the eggs, the rest of the fiood was varied and tasty and I hardly starved!Be aware if you have a disability that I spotted no lift, you have to trek downstairs for the dining room and bar, and for most bedrooms you need to climb wide and spacious carpeted stairs. It's an imposing building both inside and out.In the room the tea and coffee-making stuff was adequate. There is no fridge but we always carry our own travel fridge so fresh milk and cold sparkling wine was always to hand.The bar and restaurant (Joules) prices are reasonable, we ate there at night and felt that the cost and quality was good.All the staff we encountered were pleasant and helpful.There is enough off-road parking for each room to have a space, and when we checked out they were happy for us to leave the car there for a while to have walk round the town. Steve Riches, Northampton, UK.