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I had a brilliant experience at this hotel, the reviews on here from some people are unbelievable!You get what you pay for. It's not amazing inside the rooms and of course not necessarily the ritz but what do you expect!Lovely pool and location, the Europa centre is suited to all ages.Service great. Not an extremely lively area but not dead! Ate at the hotel restaurant wasn't that great, overall if you are not a very picky person this hotel is for you.

On arrival as per previous stories we was "offered" an upgrade at a "discount". Basically on arrival I believe everyone goes through this process....they are clearly trying to get more money by showing you the worst room in the hotel as the "standard" room ( drive way view in shaded area and smelt damp ) the standard room had the following luxuries:- 70's style telly which cost money per minute (what the hell???!)- midget bath with disgusting shower hose- tiny window in bedroom onto shared hallway- single beds pushed together- dog bed/sofa bed- brilliant view of the driveway to the hotel......if you like looking at bricks. - smelt of wet flannelsTherefore we upgraded 10EU per night (as I imagine most do) to the sea view room (which is a very basic room with a sea view)You get the following:- rusty knife and forks- kettle- toaster- coffee machine- tv with 1 English Channel (CBS drama) excellent if you like 60's American drama......- bread knife ( bring your own knife for gods sake!!)- 2 single beds pushed together (super hard)- sofa bed / dog bed that we actually sleep on (we are here right now!) this collapsed on the misses trapping her on the floor!- no wi fi!?!- hob x 2 rings- no oven- cheap toilet roll you can easily put your finger through (as I discovered....)- normal sized shower!!yay- great view of the sea on floor 3 where we are (only good point of the room. Further upgrade for 15EU per night (which we passed) =- umbrella- sun beds x 2No thanks...- 20 minute walk down to beach (we are quite fit....so if you tire easily DO NOT STAY HERE) unless you pay 3EU per way for a taxi- 30 minute walk up...it's steep and hot!The pool is nice at the hotel though but I would not stay here again. Beach is lovely too; would strongly recommend staying in a hotel at the bottom of the hill near the beach.

Stayed here in early May with my girlfriend. Transfers from airport took approx 90 minutes. When we arrived into reception we were relieved that it was even better than the pictures showed. The view from the hotel is second to none. Our room was also very clean and had everything we needed. No plug on the counter top where the microwave and toaster were so this was a bit awkward. We did not eat in the restaurant on top of the hotel but we heard it wasn't great. Europa centre is close by but very dead. Taxi down to the main centre most nights for us (5 euro) Eat in Saabidan! Was unreal... got the flambe steak... so nice!

I agree with the awful pillows! We were given a promo room on the third floor with a fantastic view of the pool & beach. Room was clean & comfortable. There were no parasols around the pool so i asked at reception as i was having to move my 5yr old son out of direct sunlight all the time and it was difficult to find any shade i was simply told no there aren't any i moved him under the palm tree & was very lucky as a huge branch came crashing down on the lounger i was laying on. The heating was not on in the pool & it was freezing even tho the weather was around 27¿¿¿ . The drinks are very expensive it was ¿¿¿3.50 for a large beer or a large coke! The onsite supermarket is very expensive too so go to hyperdino in europa centre. We had a taxi (¿¿¿2.45)to amadores beach which was very nice with shops & bars along the front & the large beer there is ¿¿¿1.50 ! There are no lights on the stairs some are very dark & i dont use lifts so there was a lot of stair climbing for me as reception & exit was on the seventh floor. We did have a very nice holiday but theres just a few points to consider

Upon arriving at the hotel we were given the opportunity to upgrade our room as we had only booked into a standard room which we did go and see but the better room had a sea view, so we paid a little extra for this, nice to have the option though. Very clean in the apartment, the fridge was actually a bit too clean, the fridge smelt so strongly that everything we put in it smelt of cleaning products. The beds were actually quite comfortable but as other people mentioned they definitely could do with some better pillows or at least double them up, we ended up using blankets as pillows underneath. The area is lovely our 3rd visit, 3rd different hotel. Pool area was nice, sunbeds available. Would be better if there was air con or at least a fan wouldn't want to stay in the height of summer especially as the maids seemed to have a habit of leaving the curtains open. Would have also been nice if there was a brolly on the terrace so you could get a bit of shade. Staff friendly.