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Stayed there for one night with friends in April 2013 during our layover in NYC on our way to Costa Rica...Had no issue at all in the hotel, everything went well, the room was clean, convenient and quiet. The breakfast was good, quite small and not much choice but good... The room was nice and the bathroom was very clean. Staff wasn't particularly friendly but were very quick with check-in process and agreed to keep our luggage for the day after we had checked out. The best about this hotel is the location in the very heart of Soho. Walking distance from restaurants and shops. Would definitely stay there again.

It was alright. The staff was courteous and friendly. The room was large and comfortable. For what they charge a night wi fi could have been included. Nice location. also not the quietest location, between the subway and street noise.

We stayed at this hotel late April. The area is fantastic - in that the metro station is only a block away, you are really close to all the cool soho shops and you are only a short walk from some really nice restaurants and cafes as well as pubs. We booked this hotel in October on the basis that the booking would be finalised that day and payment would therefore be taken out around that time (as we like to pay for our accomm/flights etc all before we go so budgeting is made a little easier) . By February the money had still not been taken out of my account so I wrote email after email and never received a response. Eventually someone did get in touch with me and the money was finally taken out of my account but I was still disappointed as it took far too long for a.) my booking to be processed and b.) for someone to get back to me. Communication is a real downside to this hotel. Even though we were stuffed around with our booking nothing was done to make our stay any better. We were shoved into a room which rattled and shook and made noises every time trains went by and the lift on our level would only go up and not down (we mentioned this to the front desk and she just said, "we know"...this still wasn't fixed by the time we left!). Besides location the only other positive was that when we needed a cab to get to the airport in a hurry the bellman organised for us straight away a private car at a great rate. The man got us to the airport with time to spare and we were really grateful and appreciative of this help.

As a frequent visitor to NYC who is growing tired of staying in the Times Square area, I decided it was time to venture out into parts unknown. My only criteria for this trip was to use hotel program loyalty points and stay somewhere new (to me).Despite it's mixed reviews on TA, I gave the Holiday Inn Soho a shot. I'll be the first to admit that I'm a bit of a hotel snob. When I travel for work, I stay in mid-range hotels (Hampton Inns, HI Express, etc). When I'm on vacation, I tend to try and burn my reward points on nicer hotels (Intercontinental, Hilton, etc.) Either way, I almost always do a little research to make sure I'm not staying in a complete dump. What I'm trying to say is that, depending on the brand, I kind of know what to expect. A few weeks before checking in, I got the email address for the person who responds to a lot of this hotel's reviews right here on TA. I introduced myself as a Platinum member of the program and asked to be placed on a higher floor. Based on reviews I'd read, there were issues with subway noise on the lower levels, and didn't want to risk doing the harlem shake all night. After a week I hadn't received a response or acknowledgement of my email. I called the front desk to make sure I had the right person and email address. I did. I resent the email. To this day, I still haven't received a response. Failure #1.In all fairness to the hotel, the location is excellent if you're visiting Chinatown and Little Italy. You stumble out your door, and you're literally in Chinatown. Now that I've mentioned the positive aspect of this hotel, let's continue with the negatives.The layout of the hotel is a little funky. You have to go up an escalator to the 2nd level in order to check in. The front desk agent was friendly enough and I was given a room on a higher floor. Sweet! Maybe somebody had read my email. We got off the elevator and were greeted with a corridor that was dark and dingy. No big deal. I'm not sleeping in the hallway. I can live with this.I opened the door and was shocked by the size of the room. Even by New York City standards, this was cramped. No Greco-Roman wrestling in the room, darnit. The window was small. My initial thought was that it felt like a prison. Based on the view, maybe it was intentional. There wasn't a whole lot to see. Then it happened. Rumble. Rumble. Rumble. Shake. Shake. Shake. Is that an earthquake? I can't be, we're in NYC. 2 minutes later it happened again. Despite being on one of the top floors, you could still feel and hear the subways going by. This is when I went into panic mode. I'd booked this hotel for 3 nights. I called the front desk and tried to cancel my last two nights. They told me I had to call the Priority Club help desk. I called the Priority Club help desk and they told me the front desk had to handle it. WTH? I tried the front desk again, explained the situation, and they said they'd call me right back. A manager called back a minute later. I wish I could remember her name because she was outstanding. She assured me she would take care of the points refund and cancel the remainder of my reservation. The points were back in my account almost immediately which I then used for the Staybridge Suites Times Square. Vacation saved!

Enjoyed our 5 night stay and had no problems at all. Room clean and comfortable, staff friendly. Good location, metro a few metres away. Did not eat breakfast here. Would reccomend it.we had two double beds so could spread out. Nice big modern TV, coffee maker, iron and ironing board.