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Stayed here while doing the London to Brighton challenge as its halfway between the two points. Located off a main road, difficult to find, could do with a bigger sign but only 5 mins from Three Bridges station with service straight to London and Brighton. Check in was efficient, I had booked two rooms and as a platinum member both were upgraded and given free wifi. Rooms very clean with lots of space. Complimentary water and nibbles as well as upgraded bathroom gels. Safe and Iron in room with robe and slippers. We had dinner in the bar area, lots of families and children running around but I suppose its to be expected on a bank holiday weekend at a airport hotel. Food service was efficient and of good quality. On returning to the hotel after the walk I changed and put my walking clothes in the top shelf of the wardrobe. We checked out, which was efficient and correct (¿¿10 for parking) and made our way home. Half way home I realised I had left my clothes in that wardrobe. I rang the hotel and the receptionist went to the room and confirmed she had found the clothes and said not to worry they would package them up and send them, I was happy to pay for this and gave my card details. A week later still no parcel so I rang hotel to be informed it had been posted that day! and would be with me Monday. Nothing delivered on Monday so rang again to be informed it had been posted that day!! and would be with me Tue/Wed, they came and went, rang again to be informed that they had yet to send them out as they had no one to go to post office but a member of staff would drop them in on their way home!!! As a major hotel chain I would expect the post office or a courier to come to them. As yet I have still not received my clothes, the staff obviously can't get their story straight and telling guests obvious incorrect information on the phone makes me wonder what else they hide from fellow travellers. I really wanted to like this hotel as the staff I met were polite and efficient but something has gone terribly wrong with communication and I will be putting a claim in for compensation should nothing arrive by the end of this week.

Perfect hotel for an early morning start at gatwick... We stayed the night before an early flight. Rooms were very clean and spacious. Excellent value for money we paid ¿¿80 for four of us which also included car parking near gatwick ( we did book almost a year ago). the staff were also very friendly. Would defiantly use this hotel again as it is an ideal stop of point for an early start at gatwick. Made an excellent start to are holiday.

Not only really good value with room overnight plus parking package but also first class menu in the restaurant. Food at dinner was excellent and well presented. The room modern, vey comfortable and spotlessly clean.The only downside was breakfast - quality great BUT barely warm scrambled eggs, bacon and beans let an otherwise exceptional stay down. So simple to remedy.The staff however were absolutely helpful and friendly and at the end of the day people make a stay memorableHire Car to airport just ¿¿11.50 far quicker and more comfortable than the bus at ¿¿9.

Paid ¿¿125 for room, dinner for 2 and 15 days' parking. Kids eat free.Large, clean, quiet rooms.Hotel is about 15 mins from the airport.Shuttle bus is ¿¿4.50pp each way. However, a taxi costs ¿¿20 each way so may be cheaper (and quicker) to do that. Shuttle bus runs every hour.

We stayed one night at this hotel in June and were pleased. We had our 4 year old daughter with us and she got to sleep on a sofa bed in our room and had a great nights sleep for once!The hotel is fresh and modern - we stayed on the ground floor and found it very quiet.Car park cost us ¿¿10.00 for the night which was fine as the rate we paid for bed and breakfast was very good.Shower was great- bathroom very clean.Bed was not as comfortable as i would have liked - it seemed to dip in the middle. Bedroom was also very clean and spacious for the 3 of us.Overall a good stay for a reasonable price and lots to do within driving distance.Tasty breakfast too!