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¿¿¿¿¿¿ The location of the hotel was ideal for our purposes, and it had a number of very nice physical properties (a pool, a spa, a modern elevator system). The experience however, did have some problems.¿¿ We had reserved a room with double beds.¿¿ ¿¿When we arrived, we were energetically ¿¿¿sold,¿¿¿ by a staff member "the best room in the hotel."¿¿ It was¿¿a third floor converted attic room (14 feet by 84 feet, with¿¿walls slanting in), they did not have our reserved double beds, and the room was not served by an elevator to the third floor.¿¿ We¿¿agreed to try it since they agreed to move us to a more suitable room if we would request it.¿¿ Later that night we asked for a roll-away bed because of the unsuitability of the room's king size bed and we were told that the ¿¿¿master key¿¿¿ that they had that night could not open the storage room, and the additional bed was thus unavailable. They offered me single room, and I slept apart from my wife.¿¿ Early the next morning,¿¿ the ¿¿¿unavailable¿¿¿ double room was found, and we were told¿¿if we would pack, the staff would move our luggage to a new room. We were compelled to repack ans unpack.¿¿¿¿¿¿ The second room was¿¿lovely, and it was consistent with what we had reserved. It had a¿¿useful make-up station, separate from the sink, with mirror and plug.¿¿ Unfortunately, by the third day, the water turned a dark yellow and left a residue on the sides of the bathtub, making the use of water, for all the usual purposes, unappealing. When I mentioned this to the staff, they said¿¿ that others had complained, and that they could do nothing.¿¿¿¿ Our experience is uniquely perturbing for a 5 star hotel. The management and staff may require a good deal of training and guidance to suit a luxury hotel. We were disappointed.

The location is great and the restaurant is fantastic and that is where the positive review stops. I stayed at this hotel for business after having it recommended to me. See the pictures below. The water from both the shower and the sink was brown/orange. I ran it for nearly 10 minutes with out any change. I had to use bottled water to wash my face/body and teeth. When I complained to the front desk I was simply told "sorry" and that "it had been like that all week". I only made the reservation a few days before, so why wasn't I told then? Or why wasn't I warned when I checked in? This is definitely a health and safety issue. I stayed at the hotel less than 24 hours. I held meetings there and had dinner there. My hotel extras bill was more than the charge of the actual room and yet the staff did not offer to help in any way. They did not offer to comp my room nor offer any form of compensation. As I was pressed for time checking out. I emalied the manager later than day, here is her response: First of all please accept my apology for the situation!I do understand your disappointment however that was out of our hands and control.A week ago there was a problem with the main pipe in the city which is delivering water to the hotel. In spite of having that fixed suddenly in several rooms the water was yellow again.We couldn¿¿¿t predict it. Our chief engineer is clarifying that with the water supplier.I hope it will not happen again and we¿¿¿ll do our best to avoid such situation.I would be very happy to welcome you again at Le Regina hotel.Thank you for your understating.How is that ok? Who thinks that this scenario is ever appropriate? Brown water at a hotel? It should be closed. I wonder if they are cooking the food in brown water? In anyway the entire situation has been handled inappropriately and I value competence and customer service.

A hotel like this is exactly what you need if you want to live close to Stare Miesto, the old town, and still feel like you're on a holiday in luxury. The location is really a great advantage, with local, small grocery stores, cobblestone streets with few cars and more restaurants within walking distance than you can count on all your fingers. I also calculated that in this area, you may find 6 (!) museums in average per square kilometre, so there is enough to do. I will not mention everything with this hotel. Generally I can just say that this is a very good hotel. The interior is worth pointing out. Classic, elegant and in well harmony. Even our family's expert could confirm that this was well done. The beds were also remarkably good. Many times I just had to lay down for a minute or two. Even when I read in my book at night, my back enjoyed itself. Usually it begs me to go to sleep due to the hard "bed back". Nice and helpful service, nothing more, nothing less. My criticism of this place is only details. Still, I feel I have to mention it. First of all, the reading light was a bit weak. A high shelf (which wasn't really a shelf) in the bathroom turned out to be a bit dusty, the breakfast was quite expensive, compared to the rest, and one of the curtains fell in my head. However, they fixed it when I told them, but I had to sleep one night without curtains. Despite some annoying, but still very small details, I had a very good time on this hotel. I really recommend it, mostly for couples (this is indeed a very romantic place), friends, older people, families (without smaller children) and single travellers. Enjoy!

We wanted to stay in a little bit of luxury after spending 4 days in Krakow. The Le Regina is beautiful. We stayed for 3 nights and thoroughly enjoy the whole experience. The bedrooms are furnished to a high standard with everything you could wish for (bath, shower, flat screen TV, light mirror, high grade toiletries, safe, comfortable bed and the usual tea and coffee making facilities.There is a turn down service each eveningThe leisure facilities are small but very nice. There is a sauna, exercise bike and a cross trainer. These, together with a small pool are idea if the hotel isn't too busy / not many guests are using it.We found that breakfast was to expensive at ¿¿25 each per day so we ate breakfast in the old town and various restaurants.We also purchased a few items from the local shops just round the corner to take to our rooms, such as a few beers / bottle of wine etc as we wanted to watch 'The Pianist' before going on a tour of Warsaw the following day...iPad heaven (oh, yes there's wifi)All in all, a great place to stay.PS - they offer a limousine service to pick you up from the airport / train station but it's twice the cost of a taxi (it has wifi in the car though - cool!)Hope this helps

Newly refurbished rooms with great beds, flat screen t.v.(and multiple viewing options seldom seen in Eastern Europe), free WiFi. Couple this with a helpful and informed concierge, 24-hour room service with tasty food and a GREAT location, centrally located yet quiet. Who could ask for more? The only thing we hated was when it was time to check out we wished we could extend our stay because the hotel is so fabulous.