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You don't stay at the NH Abascal because the rooms are amazing or because of high speed Internet. You come here because the hotel staff is simply outstanding and, overall, the hotel represents an excellent value. Excellent location between two metro stops so very easy to get around Madrid.The hotel itself was a former embassy (and, supposedly, a jail, of some sort, for the well heeled back in the day) so the marble staircase with brass railings is an very nice detail as are the high arches. You will certainly feel like you are staying in a grand building. The property is well maintained mechanically. The breakfast is one of the best to be had anywhere. Due to business I also had to eat at the hotel on several evenings and was not disappointed. The Internet speed is low by today's standards and the rooms and furniture could use a refresh. The gym is poor, however, in recognition of this, the hotel has arranged a significant discount (I suspect ~65% discount) for a day pass with Metropolitan, one of Madrid's premier gyms, which is one block away and you can take all of the classes.All that said, you come to stay at the NH Abascal because of the outstanding service of the staff under the leadership of Concha. Cocha manages two hotels in the area, but you get the feeling her heart is in this hotel. I suspect she sees the hotel could stand an update, so she ensures her team makes up for it in every other aspect. The staff are so attentive and genuinely care to help. No request is a bother. Every request is acted upon promptly. Due to several business needs, I have interacted with staff at all levels. Everyone, to a person, have been some of the most accommodating and supportive staff I have ever met in my travels around the world. I have watched them interact with other guests, even some that appeared challenging, and, without fail, I saw the same care and professionalism. The staff really know the local area very well, so every recommendation was spot on. You feel like you get 5-star service, which for the price is an excellent value.All of this led me to contemplate, what makes an excellent hotel when one has to travel quite a bit? More to the point, what makes a home feel like a home. Simply put. Comfort and convenience. One knows where everything is and everything is just that bit more easy so you can focus on what you need to. Well, with the staff at the NH Abascal assisting you, everything is just that much more convenient and that much more easier, which is why this hotel can be your home away from home.

I stayed here with my partner for a weekend recently. The hotel is in a great location and very good for transport links to main city and shopping areas. It is also very handy for the nuevos ministerios metro from the airport.We had booked a special weekend rate including wifi , minibar and breakfast. On arrival we upgraded to a junior suite, which we were told was ¿¿¿20 extra per night. We agreed.The room we had was very nice. A large room with views of the street. By International standards the room was not really up to 4 star standards. It wasnt especially clean and only one small bottled water was provided. There was a capsule coffee machine but only one capsule was left in the room.The breakfast area was very cold but in fairness the food was excellent - a huge selection of self service food and the staff were pleasant despite the fact that each day they told us the room was only booked for one person. Such a minor thing should have been sorted at reception. I found it a bit uncomfortable almost being accused of sneaking someone in for breakfast.At checkout time - they had charged for the minibar and also the room extra charge had gone up from ¿¿¿40 to ¿¿¿44 for the two nights. When asked I was told the difference was a tax charge. Now, I dont mind paying high rates but I do think we should have been told in advance - after a brief discussion the rate was reduced as agreed initially.Other reviewers commented that this hotel is dated. We found that part of its charm is that it is a bit dated. The patio area is also stunning although a bit overdone with cheap IKEA products more worthy of a two star.Would we go back - yes most definitely due to the quant builidng, the breakfast and the location. A few simple changes such as bottled water and adequate coffee capsules would have improved the stay.

I stayed in this hotel over the New Year period taking two rooms on the 3rd floor (325 & 327). The frontage and the main reception area are all very ornate and picturesque in nature and well maintained. The rate I payed was exceptionally good value but may have been drive by time of year as this may primarily be a business focused hotel and as such may have been trying to attract visitorsBoth rooms were of good size overlooking the rear of the hotel with a small court yard. Both rooms were clean, although as some have stated a little dated but to no detriment to the overall experience. The rooms were away from passing traffic and the lifts however very close to the housekeeping store. The check in and out where precise and exact with no other issues around staff. Breakfast was included in our rate and I must say would cater to all tastes and expectations. What I particularly liked about this hotel rather than other nH hotels I have stayed in is that the cooked elements of breakfast are prepared fresh on an individual basis. The hotel is between two Metro stops Gregorio Maranon and Alonso Cano. The Hard rock cafe is about a 20 mile walk along the Castellana to give some indication of distance which is in Plaza de Colon. Although I did not use the gym facilities there seemed to be a small amount of equipment for use but probably not enough if the hotel was fully occupied. However running around the city itself is good with many pedestrian parts including large parks.Overall a very good experience & I would definitely stay here again if I return to Madrid

This has become my habitual hotel in Madrid. Clean, comfortable rooms, good food and service. Yes, the hotel is slightly dated but its not bad, especially for the price. Needs new gym and free internet though.

After several years without visiting this property I came back to discover that they keep their high standards. The reception staff is nice and always addresses you by your name. The lobby bar keeps being a calm venue to relax. Rooms are wide enough but bathrooms start to look a little outdated. I would ask for rooms facing the internal areas because Jos¿¿ Abascal street is quite noisy. Check the Sylkar cafe at Espronceda street (back to the hotel) where it is said that the spanish omelette is the best in Madrid and I agree.