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We stayed there last week (16th-21st May) as our first trip away as a couple and generally had a good stay. We arrived late Thursday night, our transfer took about 15 minutes from Alicante Airport but there was not much traffic at this time. On arrival we were warmly greeted by staff member 'Ruben' who was helpful explaining the hotel's services etc and friendly (he was also a fan of The Walking Dead!) so we were content when we got there. All the staff we met spoke English.The room was on the 4th floor with a fairly good view of the bay and out to see, in between the other apartment blocks, we'd asked Teletext Holidays for a high room facing the sea so it wasn't too bad. We however didn't get the double bed we asked for but decided not to complain and to make do with the 2 singles pushed together as we didn't want to lose the sea-facing room with a view.Our booking was Breakfast only and would give Breakfast in itself a fairly mixed review. The cooked and hot food items such as sausages and bacon were quite small in size and the taste wasn't particularly good. The cold food was good though with many different options of pastries and cakes, there were many drinks too.We were also disappointed that the pool wasn't open at the hotel although there were several hot days and many people sunbathing wanting to use it so a suggestion could be that it could have flexible opening times off-season when the weather was appropriate E.g just before the season started.The location is excellent, only a 10-15 min walk La Ramblas main street in Alicante town centre. However the beach is about 5 mins away and it's a lovely walk along the Boardwalk/Promenade to get down to it. The Hotel is at the foot of a large hill, possible mountain where Castillo de Santa Barbara sits at the top. There is a large Shopping Mall containing a Supermarket and many other shops only five mins across a couple of main roads on a roundabout and nearer there are many small cafe's and a pharmacy on the walk to town. We paid around ¿¿100 for the transfers from and to the Airport which in hindsight were pretty expensive and could probably be avoided by finding a taxi driver at the airport that a cheaper fare could be arranged with, a bus or even a train connecting to the airport too.We we required to get in touch with our transfer company when we arrived at the hotel to find out when our return trip to the Airport would be. However the first time we attempted to do this one of the Hotel Maya staff on the reception 'Yves' was quite rude and reluctant to help us, stating we needed to sort this out ourselves which was contrary to the instructions we were given and the fact that one of the other Receptionists who we asked some time later was happy to help us. We'd definitely stay at the Hotel Maya again and are looking into planning another visit, we'd recommend it to others too. It's perfect for a trip to the beach and if you go to a higher floor the views are absolutely panoramic.

The hotel is really well located in Alicante, the swimming pool area and fitness center are quite unique. Staff are friendly and the rooms are good. Only minus are the elevators which are not quite up to the task. Also a more trained and work behavior around the bar would have been appreciated. Where not up to regular standards.

First impressions of this hotel were good. The reception and pool areas are smart, clean and tidy. The hotel staff were friendly, polite and very helpful. Check-in was chaotic as two other guests didn't seem to think they should wait their turn in the queue. This resulted in totally confusing the receptionist & making check-in take a very long time.Our room was a double room overlooking the pool on the 10th floor. WiFi reception for my iPhone 5 was very weak, my wife's iPhone 4S couldn't pick up anything. The room was very large & spacious. However everything about it felt very tired and in need of renovation. The bed wasn't very comfortable, one of the shower heads was missing from the shower cubicle, the towel rail was broken. The air conditioning made a lot of noise when you turned it on, but didn't really make the room any cooler. The cleaning of the rooms was not very good. We were also unimpressed at a charge for using the in-room safe. The hotel itself was very quiet and we didn't ever hear any noise from any other hotel guests.Overall this was an average hotel that could be made a lot better if the rooms were throughly refurbished.

Although the pool and breakfast were generally okay and caused no reason to complain, my vintage jacket went missing from the hotel room. I left details with reception to contact me if they found it but they said that they had no luck. My partner and I searched the room completely and were quite certain it wasn't there. I hadn't worn it since arriving and the staff offered no compensation and even suggested that I had left it at a bar! I donot recommend this hotel.

We arrived the sunday night. Didnt find the receptionist very helpful altho she did give us the right key card for the door.We were on the 10th floor (top) asked for double sea view room which we got.Room was huge and very clean. Bathroom was very cosey and also clean.Some toiletries were provided which was handy.Breakfast was lovely and worth the ¿¿¿8 pp.Went 2 benidorm for the day. Well worth it. ¿¿¿6 return on the tram which is just outside the hotel.Huge supermarket and mall opp the hotel which was great 2 walk round and have alook.All in all we had a lovely time. But wouldnt stay here again.