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Its been quite a number of years since my last stay at the city Garden Hotel, and I was pleasantly surprised with the changes. 1st and foremost is the availability of FREE WiFi internet in the room. The room was refurbished and elegantly designed. 2 feather pillows on each soft bed. Flat TV. and basic amenities. And the staff are highly efficient and very helpful. Highly Recommended

We (two couples) spent three nights at the City Gardens on the way to Europe. Great service, friendly staff and good food are the hall marks of this hotel. Everything we needed or wanted was provided with a smile and promptly. Breakfast buffet had a great range and should cater for special needs (just ask the staff if you cannot find what you want). The staff made our stay very enjoyable and easy which meant we had more time for tour Hong Kong. When we forget to provide the flight numbers for a connecting limo service they sorted things quickly. Both couples plan another stay at this hotel next time we visit Hong Kong.

This hotel experience did not start out well. When checking in I was told I was upgraded and in a very nice room on an upper floor. As I settled into my room I noticed the floor/carpet was wet/damp. I optimisticly passed it off as having just been cleaned. I then noticed that the safe didn't work, I decided I would mention something in the morning, not an issue overnight. As I settled in to sleep I realized that my room ##01 backed up to the elevators so I could hear them going up and down in the night. The next morning I went to take a shower and the drain wouldn't open, I managed to get that pulled open and out, another thing I can mention before leaving for the day. But then I couldn't get the shower on, the tub faucet was running fine, but the stopper you pull up was broken and no way to switch it onto the shower. Enough was enough at that point, I called down asking for a new room. I was initially told they could have a room for me after 2pm. I repeated my problems and explained I had to get to work and I needed a shower. They offered me a room on a different floor and advised me that room ##18 would be noisy with the elevators, having just spent the night with the elevators I quickly accepted and was moved after checking out the new room. After writing this it occurs to me that there was never a follow up call or apology or anything, that's disappointing. Settling into my new room I realized that the rooms are quite different. I thought maybe they were in the middle of a remodel or something, but after further research on the website I saw that there are many subtly different room styles and apparently my first room was an upgrade, but no shower is no deal. I did notice that my new room was missing a compendium and the promised iPod alarm clock radio. Overall, looking past the bad start, it was a fine stay, the new room was quiet, no elevator noise as warned. The internet speed was hit or miss, sometimes very fast sometimes very slow. I Couldn't find any rhyme or reason to it. The breakfast was okay. Wasn't quite to my tastes, but I found something to eat and didn't starve. Something odd was that my breakfast was included in my room package, but I was asked to sign for a full breakfast cost everyday, It was taken off my bill and did not show up on checkout, but to a less experienced traveller I could see this being a big concern.The checkout process was frustrating. I was given a late checkout 'til 2pm, so when I went to checkout they had to lines setup, one for checking out and one for checking in. The irritating part was that they kept taking guests from the checking in line, checking them in, having them wait until a room was ready. Meanwhile I was kept waiting for a while, and I had a room I was trying to "Give Up"Overall due to the location and the large sized rooms I will come back to this hotel and would recommend it to someone needing to stay in the area.

as I'm an Indian i faced lots of problem for food in this hotel.Apart from the food, every thing was good about this hotel.The location was good. just 5 mins walk from nearest MTR station Fortess Hill.i had to survive on Mc Donalds which was near to MTR.I was upgraded to a higher level of room on check-in.the room service was good.cleanliness was good.checkin-check out was fast.TV channels were not as per indian viewing..

Overall location is great as close to an MTR station and even better, every taxi driver I took new the hotel, which I thought was great. Rooms are big but pretty run down as the whole hotel. Hotel seems to be a tour hotel for mainland Chinese tourists. Coffee shop is good, the Chinese restaurant is excellent. Price is good value for money