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We travelled to Inverness to attend a family funeral. Our usual hotel was fully booked that we usually use whilst visiting relatives, so we decided to try what used to be the Caledonian in Inverness. It is in a very good location beside the river and for the other amenities in Inverness. We were given a very large top floor room with fantastic views to the west.Unfortunately that's all the good bits, this hotel is very tired, our bathroom was really pokey and dated with no room for toiletries, a shower that was very difficult to use.The Bar , Breakfast Room and Reception are long past there best and in dire need of gutting and refurbishment. All this for ¿¿165.00 for one night B&B.The Manager may wonder why we never made our views known at reception on check out...the receptionist never enquired about how our stay was...so little point in talking to her.Good location , but overpriced and the refurbishment is about 10 years over due.

Spent 3 days in Inverness. The hotel is very near the train station (within walking distance) and we were given a very warm welcome. The bedroom was spacious,clean, comfortable and quiet, overlooking the river. The meals were excellent with an extremely friendly staff who couldn't do enough for us. Would recommend this hotel, and would definitely go back there.

We booked 2 rooms, 1 twin and 1 double for a single night at this hotel. The carpark was a nightmare and not helped by people failing to park properly, but managed to squeeze into a space. It did mean we entered through the back of the hotel which was a bit strange. The staff on reception were very friendly and seemed very competent and the hotel looked nice. The double room was amazing, a large bed and sitting room, river views, coffee machine and lots of space. We were delighted. The twin room was not as good. Small, street facing, no sitting room or coffee machine and it was also made into a double and despite many requests, was 10pm at night before housekeeping came to change the beds into 2 close singles, despite checking in around 6pm. Was a shame really as the double was really nice so our impression was great until we heard about the twin room- even odder as they were the same price. Seems a shame that things could be so different but thats the impression we got here.Hotel bar is totally overpriced, head straight out if wanting a drink.

As a Club Accor member I received a circular offering a 3 for 2 nights deal which I took up. The hotel is very central and easy to find. The car park is usually very full but there was always a space somewhere, and at ¿¿2 per night is good value. Staff were very friendly and eager to help. The room was spacious, clean and comfortable, the bed large and the free wifi worked reasonably quickly most of the time. We ate out all the time so cannot comment on the restaurant. There ends the good news!The whole place is tired and worn. Badly in need of upgrading both in decor and fixtures / fittings. We were allocated a room with no air conditioning, and with windows that were screwed shut with nothing to open them with as the fittings were missing. Having drawn this to the attention of the hotel, a caretaker quickly arrived to remove the screw so at least we could get some fresh air. The downside to this was that all the noise from the busy street below came in, with the locals keen to maintain the national stereotype of noisy drunks until 3am each night. A couple of hours relative peace ensued before the early morning traffic noise commenced. There are two lifts, one of which was prone to malfunction and on one occasion both got jammed. The staff deserve better, and the guests deserve better. Certainly Club Accor members deserve better!

The Hotel met all my needs. The room was good, the food was good and the gym facilities, whilst basic, met my needs. The Hotel could do with updating, but the staff are well coming and friendly. I was pleased I had good Internet connection in my room. Overall a good stay and I will be returning again next month.