Söker...

My wife and I were in Buffalo attending the Veterans Golden Age Gamesd from our first step into the Hyatt we were met with professional, courteous staff and continuous warm smiles and a true willingness to serve and provide. In EVERY area of our stay (five nights) the quality of service, food, accomodations and help in our daily explorations, the staff went above and beyond. We will definitely be back to Buffalo and there is no other place we will stay but the Hyatt Regency.

Our family of 4 spent 1 night on our way from ohio to boston. My husband wanted to take our children ages 7 and 3 to see niagara falls. fyi, drive about 20 minutes to the falls US side. We were able to book the government rate since my husband was on orders. We sometimes assume good rate means not so great room. Not so! Hyatt upgraded us to a jr. Suite!! Beautiful, clean and just enough space that our children had their own little space with a pullout couch (room 1610). Top floor corner room with amazing views of the city. We elected to park in the parking garage for 5 bucks since it was late after returning and we didn't need in/out privileges. Valet was super nice making us aware of our options without being pushy to pay the 20.00 valet rate. Appreciated this:) Overall, hyatt is first class! You can't ask for more. Solid choice. Ps...it's about 9:30 pm and the parking garage had an armed security guard. I asked if we were safe and he said yes...since I'm here.....I would venture to say later in the night downtown buffalo isn't a walking city. Just our observation...oh and was given free wifi! Bonus!

This is a good hotel. The staff is helpful and friendly. I only gave it 4/5 because door of the room I was staying in easily let noise in from the hallway. If they would just install doors that are essentially weatherized or whatever so that noise from the hall doesn't enter the building then it will be fine. Overall this is a great hotel. It seems like an updated building that is very old. The main question is why exactly would anyone in their right mind visit buffalo? I had an event but the area is completely depressed to the point that I think business in the area is so depressed that I can't imagine this hotel making enough money to put a lot into improvements but if they fixed the doors that'd be a great step in the right direction. Overall a great stay and you can't go wrong staying here if you should happen to have the misfortune of ending up in this area.

The staff of the Hyatt were great to work with. They all were very helpful!!! I was the coordinator for a wedding and many of the guests stayed with the Hyatt. The staff halped everyone check in and were great to work with. Being from Michigan they were helpful on places to go and things to visit.

In the early 1900's Buffalo NY was one of the richest cities in the USA. Main Street was bustling with street cars, autos, pedestrians and many shops. Not any more. This sad city has a strangely third world feel to it, with many street people and more abandoned storefronts than occupied ones. The Hyatt Regency sits in the sad shadow of Main Street's glory. It has a faded exterior, with grass growing in the cracks of its uneven paving blocks. The lobby has been redone but was crowded with folding tables and other meeting/convention type things during my 5 day stay. By far, the coolest thing is the elevators which have an animated video game style touch screen to select your floor.My first impression arriving at my floor was the loudest ice machine and vending machine I have ever heard. Fortunately my room was far away from it. I noticed that all the floors have the same noisy vending area which is near the elevators. By the way, the only thing vending is water and soda at $2.50 a pop.The rooms could have used some feng shui. The layout is strange, perhaps because this is a retrofitted office building. The lighting is all CFT bulbs in lamp fixture, there is a small fridge and a toy coffee maker.The housekeeping was inconsistent. One day no bath mat, another no hand towels, sometimes only decaf coffee pouches, other times no replenishment, sometimes no sugar packets. One person in my group had his room not made up at all on one day.Under the desk was a tangle of wires. My phone couldn't get incoming calls which took me several days to figure out. The door security chain was hanging loose, attached by one bent screw,There is valet parking for $20 a day, but you can park in another lot a block away for $5 a day.By far the best part of my stay was the E B Green's steak house just off the lobby. A world class place to get a steak!All in all the Hyatt Regency Buffalo is a disappointment.