Söker...

I was staying in this hotel last year and since this time a lot have changed. Front desk stuff is most helpfull especially philippine guy Saturnino. Next morning when I awake there was receptionist Salman and he sold me very nice trip Big Bus around London and he give me all directions and information I should see in London. Very talented and professional young man. Overall I want to tell thanks to Ubah who was duty manager of that day. All team was very helpfull and professional. I will return back to this hotel only because of team. Best Regards.

The hotel was acceptable, but nothing more than that. The beds were more like camping beds and were really shaky. Wifi is only available in the lobby and didn't work half of the 4 days we were there. A big plus was the quiet hallway where our room was situated: we were in room 302 which is at the very end of the hallway so it was really quiet at night. When we were in our room by daylight it wasn't quiet since they were constructing something in the room above ours and made a lot of noise. Not really cleaver thinking.... Breakfast was only English: sausages, scrambled eggs, beans and toast. The only other available thing were croissants.

We chose this ourselves and really we could have made a better choice. Very tired building with unfriendly front desk staff. High cost of WiFi so we used a local pub instead, . Building was undergoing needed repairs so scaffolding covered the front of the building. Breakfast was ok but not a lot of choice.

We had 2 rooms for a one night stopover between Paris and Pembrokeshire; room 116 a twin and room 102 a triple for my three teenage children. Every aspect of this hotel was truly appauling! Filthy carpets, strong unpleasant smells, uncomfortable beds which were glorified camping/metal frame beds in reality, very dangerous electrics with sockets held together with masking tape and some sockets un-earthed. Both rooms were incredibly warm and there was no facility to turn the heating down. There was constant knocking in the plumbing whenever an adjacent room turned on a tap or flushed a toilet. I felt as if we were in some television sit-com set back in the 1970s. The decor was at best tired and at worst, dreadful. Ripped carpets, wallpaper hanging off the walls....you name it, it either didn't work or didn't look right. The location as far as we were concerned was good, being a 5 minute taxi ride from Paddington and the peaceful setting ensured that those who could sleep having overcome the smells and soaring temperature, stayed asleep until morning. Only when I arrived home I noticed that I had a number of red bite marks on both arms which I suspect were caused by bed bugs. My youngest daughter has also suffered from the same rash and has been covered in cream for the last 2 days. The breakfast was the worst I have ever attempted to eat, indeed I gave up after the first bite on a sausage which looked and tasted as if it had been cooked many times before. Indeed the FULL English breakfast was only sausages, baked beans and burnt scrambled eggs. We weren't expecting the 5 star quality, just a clean comfortable basic hotel to spend the night. As it turned out it was neither of these and a whole lot worse. This must possibly rank as London's worst hotel.

The room was in the basement, it was damp, musty and dreary, even with the window wide open when we arrived. The ceiling tiles were mismatched and stained. The bathroom mirror was crazed along the edges. The toilet pan was dirty and there was no toilet brush. The lock was broken on the bathroom door. We had to wedge the door with some folded paper to keep it shut. The shower selector device was broken.My wife and I decided to use the double bed rather than the twin beds. The mattress offered little support and we found we were constantly rolling into the middle. The two dossiers in the doorway two doors up were probably more comfortable. We were woken several times by heavy footsteps overhead. The room was stifling. We managed to turn down the radiator in the bedroom but the valve cap on the bathroom radiator was missing. The other valve was behind the toilet pan and inaccessible. We booked a full English breakfast. Arriving in the dining room we were offered a self service breakfast consisting of awful tasteless economy sausages. Burnt scrambled eggs and beans in runny tomato sauce. The machine dispensed fruit juice into warm glasses, the coffee machine vended half a cup. The toast machine could not be regulated properly (many tried). No bacon, no mushrooms (although I did find a bit of mushroom in the scrambled egg), no tomatoes, no hash browns and no choice of a fried or poached egg. There was no water available, not even a vending machine.Although the yogurts were thin and runny. When we checked out we asked if they would call a cab. We were invited to wait in the street. A mostly residential area on Sunday morning.The stay was booked as a package and I will not be using that company again.