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Overall, we were happy with the hotel. The room was fine, with a safe, fridge and TV. We were two adults and two kids so had one double bed and an extra single bed. This was ample as the double bed was massive. If you are a four, then you can email the Hotel to book this and you don't need a 'family' room. Price is good value.The staff were very friendly and helpful. Buffet breakfast could not be faulted, plenty of variety, plus an egg station. You can also have rice with a hot dish, which they change daily.Kids loved the pool. There is a shallow, kids pool, and then main pool is deep throughout.Is about a two minute walk to the beach. Is a much quieter beach than Kuta, lots of locals, but you don't get much hassle. The beaches are never the greatest, but if you turn left as you go on, that area is a but nicer.Overall, I would recommend staying here if you want to be slightly away from the madness of Kuta but still want to be fairly close. The one negative - the contracted drivers sit outside, and I made a deal with Made to drive us to Balian. (He drives white car). I must have negotiated a cheap price, because on the day, he didn't show up, which was really poor. I would rather he had just told me the day before, so that I could have had time to re-negotiate. I was left running around trying to sort. Used another driver (poutut) who was great. We paid more than I had been promised by the other Guy, which was ultimately fine, but would just say to make sure you check the driver does not'break promise'.

The service is good, staffs are friendly. Breakfast was OK. Very nice pool to swim and relax. Not too far from the Kuta town, by walking probably a bit too far. There are 3 scheduled shuttle bus service per day from Resort to Kuta Town. Or you can take a taxi which it will only cost you less than $1 per trip. However, we find that the rooms are a bit old and dirty. The balcony is dirty, and you will not want to spend your time there. The sofa chairs are dirty, floor are not so clean (even after room service), the wardrobe smell musty. Slippers provided looks like used and recycle. Same to the tower provided, dirty and stain on it. Room is dark even you have switch on all the lights. There need a massive renovation for the room and mass replacement of the towers and so on. The bar counter in the room is horrible. Snacks and drinks there seem there ages ago, dusts and stains on the package (who dare to eat??). Fridge also dirty. The double bedroom is actually combine of 2 single beds, we quite disappoited with that. Overall, not so recomment to this resort unless they have a total revamp of the rooms. With the price paid, I will try to get other resort.

During our week stay at your resort we encountered many difficulties and disappointments which i wish to pass on.Our room was a private pool villa suite, the pictures on the website make the room seem alot brighter & the plunge pool alot cleaner. The plunge pool was dirty looking and so unappealing that we did not even get in it once, there was also no lounge by the private pool as stated, merely a few cushions stacked in a heap which i presume used to be on the chair.The first morning we had a freezing cold shower, at night the same happened again so we requested maintenance to come and look into this. After some investigation they told us that we would just have to run the shower with hot on flat out for 15 minutes before it would get hot. What a joke. You have notes everywhere about towels and bed sheets in order to save water.Im not sure what the point of a private pool villa is with a door bell out front, when staff just enter at their leisure and stand at the big glass front doors starring in. There was certainly no privacy at all, which made me uneasy in my own room for the entire trip.The lounges by the pool are great, but staff rarely approach offering food or drink which we would have liked. When there were so many staff standing around doing nothing in the bar & restaurant this is something that can most definitely be offered to staff. Disappointing.Room cleanliness was average, daily occurrence of amenities such as soap and tooth brushes not being replaced. Nor the mini bar restocked at all the entire stay!Breakfast, so disappointing. Having to wait for tables, then to be seated at a table and whilst we are getting food have your staff sit other guests at our table leaving us with yet again no where to eat. Such a poorly run restaurant, no staff actually knowing what their role is, if one person was in charge of seating this would ensure no tables are double booked. Bacon would constantly run out, leaving 10-15 minute waits for more to be cooked. The egg station, the chef would only cook on one side burner, so the wait was twice as long, sometimes there would be 5 or 6 people waiting but he would still only cook one egg at a time. Juice was always empty and would have to request more.One morning, having had enough of all the above issues we approached reception and said we were going to check out the following day, we were not enjoying our stay one bit! The young lady at the front desk was so searly and rude, we actually made the comment that she was the rudest person we had met in all of our stays in bali, the days following she would not even acknowledge or greet us as we would pass through reception, simply glare at us. The day spa, is just two of the guest rooms, not relaxing, not comfortable and therefore totally overpriced. During our foot treatment we were made to sit on the balcony of a room, where the man in the room next door was talking so loudly on his phone, this was not relaxing. Then we had guests and staff walking in and out of our treatment, glad we were not paying for the treatment! Even one day i was approached by a staff member when i was on the sun lounges, she was so rude. Laughed at my name and told me it was a boys name and walked off.all of these issues were discussed with all management levels, and they dont wish to reply to my emails and did not offer solutions whilst we were staying, we almost left only to be told no refunds, which is mentioned no where in the booking forms

Rama Beach is undergoing some wonderful changes that will only enhance the already perfect place to visit. It is still a very tropical bali oasis tucked away only 250 metres from the beach and 5 mins walk from shopping. We had a fantastic 2 weeks at Rama and would recommend it to anyone young, old, couples and families. It was an absolute pleasure to make friends with Lesmono who is new to Rama Beach management and is very happy to engage with the guests and make everyone feel welcome. As for our old friends Sudana, Purmini, Wally, Eddy, Wayan (pool) Wayan(bar), Raka and of course the very special Beny it was awesome to see them all again. We have stayed at Rama 6 times and many other places but this will always remain special.

We had stayed here about ten years ago and loved it then. When we returned it felt just like we were coming home. Many of the staff remembered us, and we felt really welcomed.The place had changed quite a lot, new building works, and a new bar and restaurant by the pool. They are doing quite big renovations but they didn't disturb us at all. They have a huge buffet breakfast, and the other meals we had at the restaurant were lovely too. I would recommend this hotel to anyone who wants a quiet hotel with a friendly atmosphere. Although there were children at the resort during our stay, they were not intrusive. We'll be coming back!