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Stayed here for work after reading very positive reviews on trip advisor. Upon arriving at my room I was surprised to find a very stained and soiled sitting chair as well as a large stain on the carpet.... Definitely not a good first impression! The manager quickly inspected the room and moved me to a lovely room next door with out any fuss!... Just good customer service. He also sent up delicious bottle of wine and a hand written note appologising which I greatly appreciated.... Later that evening I unfortunately had a fall in the shower/bath as the bath is very deep and extremely slippery. I mention this on checkout and suggested some sort of mat or similar be installed... Over all I would stay here again when I next return to Townsville for work.

Stayed here for 3 nights for a bit of R&R in a 1 Bdr room . Upon check in all staff where very friendly & helpful & all requests where on the money . The room was a good size & a great bathroom loved the 2nd tv in the bedroom & kitchen & room had every thing you could need . The pool & gym where great also . Apart from the genral staff i would like to thank the house keeping ladies for the fantastic job they did , all ways very friendly . There are only 2 faults i found on my stay & they where the aircon filtters hadnt been cleaned in a while " Dont get me wrong 9/10 places i have stayed no matter how many stars the aircon filters where also dirty " The 2nd the lounge & chair in the room had some nasty stains on them house keeping did there best to clean them for me :). All in all close to everything & a great place to stay & great staff . Ps Any chance of some more cable channels other than sports ???

Stayed here for 4 nights during an emotional trip due to family emergency and I must say what GREAT staff and the Grand is lucky to have them.We stayed in a one bedroom apartment overlooking Palmer Street, unlike main streets in a big city there is no traffic noise to annoy you.Ellie helped me from start to finish and was so accommodating, nothing at all was too much trouble, everyone was just so pleasant and obliging, it helped so much through a very stressful time. You'd be lucky if you have Ellie look after you.The one bedroom apartments have everything you need, kitchenette, microwave, large fridge, dining area, verandah, lounge area with separate bedroom and bathroom, iron and washing machine. The Grand is right on Palmer street which is full of restaurants so if you don't feel like cooking there is no shortage of choice.I highly recommend if you are thinking of staying in Townsville stay at the Grand, close to the CBD, The Strand, Palmer street, everything within a few minutes except the three major shopping centres which require transport.

I stayed in a spacious and clean 2bdr room at Easter with my family. I found the check in staff very efficient and helpful. Roslyn even helped take the bags to the room as I was juggling the kids.She then returned with some Easter treats for the children.I mentioned to Roslyn that my elderly parents were coming to visit and she organized complementary parking for them and recommended a couple of reasonably priced restaurants in the area that were not too much of a walk. All in all a very nice hotel complex with wonderful and friendly service.Glenn & family.

Clean, comfortable, modern, spacious rooms. Very impressed. Was amazed by the very high level of customer service from the moment we rang to book the hotel. We have not had customer service like this for a very long time. Couldn't rate the place high enough!! It is also central to a wide range of cafes and restaurants. Will definately be staying here again on our next trip to Townsville.