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Shangri La Hotel Sydney
176 Cumberland Street, Sydney, 2000
Australia | Show map

Property Location
Shangri-La Hotel, Sydney is in the heart of The Rocks, walking distance from Museum of Contemporary Art and Sydney Observatory.
This 5-star hotel is within close proximity of Australia Square and The Rocks Markets.

Rooms
Make yourself at home in one of the 563 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, makeup/shaving mirrors, and designer toiletries. Conveniences include laptop-compatible safes and desks, as well as direct-dial phones with voice mail.

Rec, Spa, Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a spa tub, and a sauna. Additional features include complimentary wireless Internet access, a concierge desk, and babysitting/childcare.

Dining
Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel's 24-hour room service. At the end of the day, relax with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a 24-hour business center, limo/town car service, and business services. Planning an event in The Rocks? This hotel has 20451 square feet (1900 square meters) of space consisting of conference/meeting rooms, small meeting rooms, and a ballroom. A roundtrip airport shuttle is provided for a surcharge (available on request).

from NZD 294

To see the current rates
Check for available rooms

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4.5 out of 5.0
Score from 1,867 reviews
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Great Stay
We stayed in a Horizon Club room on a Saturday night. The staff were friendly and attentive. The room was great and the Horizon Lounge offered great v...
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5 out of 5.0
Great Stay
We stayed in a Horizon Club room on a Saturday night. The staff were friendly and attentive. The room was great and the Horizon Lounge offered great views. The level of service by the Horizon Lounge staff was exceptional. Overall, an excellent stay.
3 out of 5.0
Stunning views marred by appalling service
I stay regularly at this hotel and am a Golden Circle member. The 13-number rooms (e.g. 1213, 1513) offer exceptional space and full Sydney Harbour views (from the Heads, to the Opera House, over to the Sydney Harbour Bridge). When I was there on a business trip in April 2013, I had ordered an in-room breakfast for 6.00-6.15am. I had a car picking me up at 7.00am. So I decided that I would have a slow breakfast, then a shower and then check out. 6.15 arrives - no breakfast. I ring in-room dining and am told "it's on its way now". 6:25 arrives - still no breakfast (and still now shower as I don't know when the food will arrive). I ring in-room dining to be told "it's on its way". Food arrives at 6.35. It's cold. I have to bolt some of it down, then have a shower and was late leaving the hotel for my appointments. I think there are insufficient staff to service their morning breakfast round. I decided not to go back for my next trip to Sydney in May but went to the Intercontinental.
4 out of 5.0
Great location and service
Our room was large, but a bit "tired". Everything was clean and in working order. The bed was very comfortable and the view from our room, 1918, on the 19th floor was superb - looking out over Circular Quay and the Opera House.The staff were all friendly and helpful, and the breakfast, albeit expensive, is worth paying for. The food choice is enormous and the quality is very good. Fill your boots and skip lunch!Overall we were very pleasantly surprised by the Shangri La, Sydney. Happy to go back anytime.
3 out of 5.0
Good and Bad
Stayed in the hotel for 3 nights when leaving a cruise ship. I had told them when booking that this trip was for a special birthday for my husband, on arriving at reception at 8am was very impressed to find not only was our room ready but we had been upgraded. As it was raining hard we decided to wait in for our luggage to arrive, but instead of the luggage after an hour we had 4 people walk into the room who said they had been given the room so obviously had a key. It took the bell boy some time to sort out the mess and then sort our bags. Not very professional!!Later that day management sent up a birthday cake and a bottle of champagne, we drank the champagne but left some of the cake. The dirty glasses and cake sat in the room for 3 days even though we rang down and requested that they be moved.We had various other problems with the housekeeping staff leaving dirty cleaning cloth's in the bathroom and them taking my husbands shoes for cleaning. the shoes were not returned for 30 hours until we got the manager to speak to them because we were waiting to go out and had a dinner reservation in a special restaraunt for our last night.The room and the view were lovely, but things need looking at in the housekeeping department.
5 out of 5.0
Breathtaking Views with Brilliant Service
Our first experience at the Shangri-La and what a lovely experience. Our corner room on the 32nd floor (Premier Grand) with Club access was large and comfortable with spectacular views of all that makes Sydney. We checked in early morning and went up to the Club lounge to have a bite to each and drink while our room was being prepared. Celebrating a special occasion, we were given complimentary cake and champagne.I cannot commend the staff highly enough, they were magnificent. Nothing was a problem, anything that we enquired about was dealt with promptly. Evening drinks and canapes in the Club were the best we've had. A special mention goes to Shane - and his great cocktail mixes. Breakfast in Mix was very good - again the service stood out for us.The pool and spa were also a treat.This was by far the best 5 star service we've experienced in any hotel. It was well worth the investment.
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Facilities | Show all facilities Close
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  • Bar/Lounge
  • Translation services
  • Wedding services
  • Full-service health spa
  • Shopping on site
  • Free Wi-Fi
  • Express check- in
  • Coffee shop or café
  • Medical assistance available
  • Computer rental
  • Number of floors: 36
  • Valet parking (surcharge)
  • Meeting facilities size in meters 1900
  • Shoe shine
  • Tour assistance
  • Cell phone/mobile rental
  • Meeting facilities size (feet) - 20451
  • Concierge desk
  • Exhibit space
  • Number of rooms: 563
  • Dry cleaning/laundry service
  • Swimming pool - indoor
  • Spa tub
  • Meeting rooms (small groups)
  • Secure covered parking (surcharge)
  • 24-hour fitness facilities
  • Audio-visual equipment
  • Doorman/doorwoman
  • 24-hour business center
  • Conference Room(s)
  • Event catering
  • Complimentary newspapers in lobby
  • Express check-out
  • Air-conditioned public areas
  • Parking (valet)
  • Sauna
  • Airport transportation (surcharge)
  • Restaurant(s) in hotel
  • Gift shops or newsstand
  • 24-hour front desk
  • Massage - treatment room(s)
  • Security guard
  • Currency exchange
  • Hair salon
  • Room service (24 hours)
  • Safe-deposit box - front desk
  • Multilingual staff
  • Ballroom(s)
  • Banquet facilities
  • Babysitting or child care
  • Porter/bellhop
  • Patio
  • Elevator/lift
  • Business services
  • Limo or Town Car service available
  • Beauty services

Property Location
Shangri-La Hotel, Sydney is in the heart of The Rocks, walking distance from Museum of Contemporary Art and Sydney Observatory.
This 5-star hotel is within close proximity of Australia Square and The Rocks Markets.

Rooms
Make yourself at home in one of the 563 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, makeup/shaving mirrors, and designer toiletries. Conveniences include laptop-compatible safes and desks, as well as direct-dial phones with voice mail.

Rec, Spa, Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a spa tub, and a sauna. Additional features include complimentary wireless Internet access, a concierge desk, and babysitting/childcare.

Dining
Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel's 24-hour room service. At the end of the day, relax with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a 24-hour business center, limo/town car service, and business services. Planning an event in The Rocks? This hotel has 20451 square feet (1900 square meters) of space consisting of conference/meeting rooms, small meeting rooms, and a ballroom. A roundtrip airport shuttle is provided for a surcharge (available on request).

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Hotel area
Points of interest

176 Cumberland Street, SYDNEY, AU

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To see the current rates
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Shangri La Hotel Sydney
176 Cumberland Street, Sydney, 2000
Australia | Show map

Property Location
Shangri-La Hotel, Sydney is in the heart of The Rocks, walking distance from Museum of Contemporary Art and Sydney Observatory.
This 5-star hotel is within close proximity of Australia Square and The Rocks Markets.

Rooms
Make yourself at home in one of the 563 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, makeup/shaving mirrors, and designer toiletries. Conveniences include laptop-compatible safes and desks, as well as direct-dial phones with voice mail.

Rec, Spa, Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a spa tub, and a sauna. Additional features include complimentary wireless Internet access, a concierge desk, and babysitting/childcare.

Dining
Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel's 24-hour room service. At the end of the day, relax with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a 24-hour business center, limo/town car service, and business services. Planning an event in The Rocks? This hotel has 20451 square feet (1900 square meters) of space consisting of conference/meeting rooms, small meeting rooms, and a ballroom. A roundtrip airport shuttle is provided for a surcharge (available on request).

from NZD 294

To see the current rates
Check for available rooms

Know before you go
  • Primary guest must be 21 years of age.
  • Your account will be charged at the time of booking for the full hotel room amount, including all tax recovery charges and fees.
  • Cancellation policies vary by room type.
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