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Not a great hotel, small rooms (I had executive room) grubby looking, very tired and dated and in need of a serious makeover and a lot of mony spent on it.Lovely location and ideal for train in to centre of London (Waterloo station) also Windsor races and castle just a few miles, but beware of traffic if in own car, so busy sometimes, can take an hour to travel just a few miles on busy times.The staff were friendly enough, but this hotel has no soul which is a real shame, could be great, but needs some serious attention and staff training, if the staff smiled a little would make a little difference.Really disappointed, but room was clean and tidy.

Had a really good night last Wednesday 22nd May 2013. The Hotel has a lovely location, shame about the weather! Still really enjoyed. The Staff are very attentive. We stayed locally by going to an Indian Restaurant nearby called Spices but would stay at the Hotel next time as the menu did look quite good. Highly recommended & will call to book again before the year ends.

The staff were very friendly and welcoming, dealing with my minor problems of not being able to make the TV work, and ordering drinks, quickly and efficiently. Room was absolutely fine, as a double room with single occupancy but would not have liked to share this room with anyone. Shower was as hot as I could stand (wonderful) and powerful enough. Bed comfortable and not overnoisy considering there is a railway station very near by. Breakfast was ok, not outstanding, but totally adequate. Parking is available in three different places, but if you are lucky you can manage to park on the hotel car park outside the hotel (at the back) which is much more convenient. The last time I had stayed here I had not been over impressed but the quality of the room was fine and as I said the staff were superb, location is good, but possibly the breakfast staff need a little more impetus.

Purpose of visit was to see the PGA golf at Wentworth and it proved ideal being only 8 miles from the golf course. The village is interesting with a good pub and excellent Italian restaurant and only 100 metres from the River Thames. Windsor is also nearby, just one stop on the train with the station adjacent to the hotel, or a 30 minute walk. There is noise from aircraft taking off from Heathrow and the nearby trains, but you seem to get used to this very quickly. We stayed in the quiet annexe, 50 metres from the main hotel and with good car parking unlike the main hotel. The room was compact but adequate for our stay. Some plumbing issues - shower head needs replacing and the outside drain was smelly and flooded every time some used the shower or toilet.Overall good value for money.

A friend and I booked a room as we were going to an event the next day and thought it would be handy to be nearer to where we were going, big mistake. From the moment we arrived it was a complete shambles. We arrived at hotel after searching for it for ages-we had an incorrect postcode from our booking and ended up having to ask a local taxi driver where it was. Then we finally found it and there was no where to park so I jumped out the car and nipped into reception to ask where we could park, the receptionist was not very helpful and very unprofessional. Luckily a lovely lady (who is a credit to the place) came along and advised me that we could park in a car park across the road so we set off to park-fine. Then we lugged our bags across the road to check in-back to the unfriendly receptionist who checked us in and make our dinner reservation for that evening and told us our room was ready and where it was. So we traipsed up the stairs to find that intact our room wasn't ready and needed servicing. So I went back down to reception to inform the receptionist of this and she assured me the rook was ready. I had to take her and show her that the room wasn't ready and she asked us to come back in an hour when room was done, so back off to car to reload bags. We then found a great pub across the road and went there got some lunch. 2 hours later we came back and room was ready. We found the room to be very basic and small for the charge-we had apparently had a deal at that price. We went down for dinner as scheduled and I tell you what do not waste your time/money the menu sounded lovely but the food was not. No seasoning very bland and dry. I apparently had dauphanois potatoes but they were just slices of boiled sweet potato definitely no cream or anything. My friend had the risotto it was an unseasoned sticky mess. We couldn't eat our meal and was offered no apology when we said we couldn't eat our meal. It put me off so much that come breakfast time I didn't want to eat there again. The buffet breakfast had already been tidied away by 9.30 apparently breakfast is 8-10 so where was it?? So I ended up having nothing. We checked out and paid out bill and again the unfriendly receptionist never thanked us or said have a lovely day. Nothing just took our money and walked away. Complete joke and a place I would never recommend or visit again. It's a shame as externally it looks ok a bit tired paintwork but nothing serious and the website makes it look really special but I'm afraid it lets itself down along with the unhelpful, unfriendly staff with the exception of the lovely Irish girl that helped us and chatted to us and recommended bars to go in windsor in the evening. I never caught her name but she is the only good thing about the place.