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My garden shed is more inviting than the room at this guest house. No hot water and shower did not work. Decor was 1950's at best and room felt cold and damp , in spite visiting in April. Curtains fail to draw and keep no light out, bit like the windows that do nothing to restrict the traffic and aircraft noise.Breakfast was an insult to the English, not just because it was turkey rashers but because it was cold, over cooked greasy and small. If I had to stay here again I would prefer to commute from home, 2 hours away.Compared to the chains, travel lodge, days inn,ibis etc the prices are extortionate esp for the quality of room and decor

I stayed here one night, before a meeting across the road in the conference centre. I arrived late at night and found the staff to be very helpful and caring. The rooms wasn't luxury, but it was clean and had plenty of room, and I was told I could put the heating on if I was cold. There was tea and coffee available in the room (with a clean kettle and fridge), towels and soap provided, and a TV. I had a good night's sleep with no disturbance from noise, and had breakfast in the morning which came within 5 minutes. The place had a homely feel to it.The only thing I was disappointed with was that I'd previously booked online and confirmed I'd pay ¿¿45 for a twin room (which was the same price as a single), however, when I arrived, there was a large banner outside advertising that were rooms for ¿¿30 a night.

Wanted somewhere close to Twickenham Stadium for the England v New Zealand game, that is the only good thing about this hotel, 20 minutes walk to the ground, filthy room, smelly, cold, wardrobe falling to pieces, shower cubicle dirty and smelt of stagnant dirty water, wouldn't want anyone to shower there, couldn't sleep because of noisy pipes and noise of guests above, could hear their footsteps, 'English' breakfast was cold, turkey bacon, beef sausage, inedible. Will never go here again

I went chose this hotel based on location and parking availability. The place is 20 mins from Heathrow and right on the Piccadilly line to get into the City of London, and very close to the M4 for when I needed to escape...I saw the mixed reviews and they mostly seemed to be concerned with people expecting more than they got. This is a cheap guest house, not a 3 star or higher hotel. You get what you pay for. In my case I needed a room for the night in a good location with parking, and that is what I got. Fixtures and fittings are very basic, but they were clean, functional and the staff were helpful.On the downside, the place is starting to look tired and dated, the beds were a bit small and soft for me (184cm and 110kg) and the Owens could have been a bit bigger and newer. But these are minor gripes and you don't expect perfection from budget accommodation. Having said that, next time I might be tempted to try one of the budget chain hotels instead.

Booked into the civic guest house as a party of 7 for 1 night. rooms were basic but clean and the staff couldnt do enough for us even when we found a condom hanging from the smoke alarm in one of our rooms. Upon complaining the staff removed it straight away and were very apologetic. Showers a bit small and took a while to regulate the thermostat but went roasting hot once regulated. Kettle in one of our rooms a bit dodgy as we had to keep our finger on the switch to boil it. Breakfast was a 20 min wait but worth it, enjoyed a hot breakfast, tinned tomatoes though and turkey rashers instead of proper bacon but all in all tasted fine. There was also cereals and fresh fruit juice along with tea and coffee. If you are looking for a basic no frills guest house for a very short stay its ok but i couldnt do a full weeks holiday here. Its location is amazing being a 2 minute walk away from the underground and a 5 minute walk from the town centre. Bus stop is on the guest house,s doorstep. If your looking for somewhere cheap and basic to rest your head for the night then its acceptable.I would use them again for the odd night.