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I warned Crowne Plaza corporate, in my final attempt to get their billing error resolved, that I would get my money's worth on every review site I can find. Not only has it not been resolved, but I never even received an e-mail or phone response to my form submission. I booked my room through Priceline (pre-paid) and stayed March 14, 2013. I received a statement, under my door, in the morning, with full room charges and parking. (Billed to my credit card used at check in for "incidentals only." When using Priceline, I always reaffirm at check-in that the room is prepaid. This check in was no different.) Tried to resolve at the front desk prior to leaving and was assured it would be taken care of, but they would not be able to do it while I was there. Lie # 1. Made first phone call, to the property, a couple weeks later, after seeing that they credited back the parking fee, but not the full room charge. Was assured Accounting would take care of it. Lie # 2. 2nd phone call after doing expense reports and still seeing no credit on my statements - probably another month after first call. Again, was told it would be taken care of. Lie # 3. Last call to property was about 2 weeks ago. Asked for President, whose voice mail indicated he was out until the following day. Was prompted to transfer to President's assistant. Left voicemail explaining situation. No call back. Filled out billing issue form, online, to corporate over 1 week ago. Still no response. This happens, from time to time, at other hotels, but resolution is always prompt and sincere apologies are always offered. Not at Crowne Plaza St. Louis or Crowne Plaza corporate. This is theft, plain and simple.

Stayed in a balcony room on the 9th floor for two solid weeks while in St. Louis for work.The fact that the balcony was unlocked and accessible was a bonus, so I had a nice view of the arch. The room was big, the bed was comfy, the internet wasn't fast but it was acceptable most of the time.The AC/heat was totally unresponsive to all controls -- there was no thermostat on the wall, and the knob on the unit did nothing.The rooms service was pretty bad, as was the food at the bar, except for the chicken wings, which hit the spot. The bartender was excellent at keeping us in drinks. Almost too excellent.The place feels in need of a remodel, or at least a thorough cleaning.The parking garage is a nightmare, but if you use it daily you'll figure it out.

My Son & his friend went to St. Louis for a few days and I booked this hotel for them. Their room was super clean, very spacious, friendly staff, amazing roof top pool. Centrally located, walking distance to everything, Arch, Busch Stadium, places to eat. They were very happy with this choice.

You will notice that in earlier reviews I raved about this hotel. After a horrible experience at another downtown St Louis hotel, the Crowne Plaza did an outstanding job the next two times we stayed with them, and I said at that time that we would never stay anywhere else. However, this past experience has opened the door for my group to try other hotels to see if we can find a place where we KNOW things will go well and the folks that work there actually like what they do. We arrived at the hotel very early in the morning and knew we couldn't check in until later in the day so we checked our luggage and visited with folks we knew in the area. We checked back with the front desk around 1pm and were told that our room still wasn't ready and to check back in an hour or so. Being huge fans of this hotel, we were ok with the wait. We checked back again at 2:45, giving them a little more time than they asked for and our room still wasn't ready. The gal at the front desk did some clicking around on her computer and said she found us a room that was better and gave us keys to that room, so we headed upstairs. As we entered the room, we immediately discovered that it was a one bedroom, one room suite, and our room was supposed to be a two bedroom suite, as it had been the last several times we stayed here. We called the front desk to give them the news and they said we needed to bring all our bags back downstairs and wait in the lobby until our room was actually ready. Finally, at around 3:45 we got keys to our room and settled in. In the middle of all this, I'm not sure I remember any apologies and no one actually seemed to really care that we had been there since 9am waiting for a room. (again, I realize we can't check in that early) I was a little concerned that this was the first time that it was very noticeable that NOONE at the front desk was smiling. I felt bad because the other stays were SO GOOD. I wanted to help them and tell everybody that, "it's ok, just work through whatever is going on". I felt like the coach of a team who had just fallen behind by 8 runs and had given up. Anyway, our reservation was for 2 nights. I woke up after our first night to find that our portfolio/bill had been pushed under our door, indicating that the hotel was expecting us to check out after just one night. So, I called the front desk and reminded them that we were staying 2 nights and she put me on hold to check on it. After what seemed like an eternity, but was probably only a couple minutes, the gal said she would need to talk with the manager on duty (Sam) and would I mind holding. I said no, even though I really didn't understand why she couldn't just take care of it and call me back, so I waited for Sam for a couple more minutes. The same gal finally came back to the phone and told me that Sam would take care of it. As I mentioned, if this was our first experience here, we would have already tried more places to find somewhere that we could be certain that EVERYTIME we stay, that will get the exact same friendly, professional service as we received the last few times we stayed here. The bar was so high from those first stays that this was just SO unexpected. Most of the disappointment was from the lack of concern and truly feeling like we weren't too terribly important. We actually stopped by another hotel, closer to the stadium to check on costs and facilities and found them to be extremely friendly and already acting as if they really want us to stay with them next time we visit. We probably will, just to see how they do. I would never have given them the chance if the Crowne had just been able to handle a full hotel and taken care of us like they did the first few times. The first few times we stayed there I remembered all the people who took good care of us. This time, I have no names on that list. The guy who checked our bags for us is ALWAYS very professional and speedy and courteous. I don't reme

I stayed here for one night at the end of a business trip for my day to explore the city. Staff on check in were not very friendly or did not acknowledge my long wait. The hotel is large with a cinema, and bars and restaurants. However in comparison to the downtown Mayfair hotel, I found it impersonal - while that hotel has less services (no restaurant etc) staff were very helpful and there are lots of amenities needed within walking distance. Also, breakfast and wifi are an extra costs making this not great value.