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me and my girlfriend stayed one night before a morning flight to morocco, and although you read many bad reviews, there isn't really anything wrong with it. i would not stay more than one night, but at ¿¿75 for a room and 8 nights parking you cant complain! the room was down a lot of corridors but signs were clear, the room was a decent size double. the only window was in the roof but the bed was comfy and the shower was hot! that's all i wanted from the room. the bus picked up from outside the front door but isn't that regular, so plan it in advance! really, it did the job, was not unpleasant and i slept well!

I was tickled to read that this hotel is "Number 1 in Charlwood - it is the only hotel in Charlwood". 4 of us stayed there for a leisure trip and would thoroughly advise against anyone booking this hotel. On arrival we were advised there would be a charge for paying by credit card (ok as this does happen sometimes) however what I was not prepared for was a charge for paying by debit card. When I said that debit cards should not be charged for the response was that it is management policy.Tempted to pay cash so they would have the extra problem of banking it but expect there would be a charge for that also!!!To be fair the food (breakfast and 3 course carvery) was good although staff were rude and refused to hand over our change and then said he couldn't open the till. He did when we went back to query why we had not receipt!Hotel is shabby and run down, room walls are very thin and you can hear everything from the next room - also as it is a hotel for Gatwick people were noisy in the corridors and also with doors slamming. Only one socket in the room so we had to choose between TV and charging phones!!

I stayed in this hotel at the start of the year for a very reasonable price. But I wouldn't stay here again. The reception and lounge are pleasant enough and the surrounding grounds are nice, but the room was a disappointing. Quite small and a bit shabby with paper thin walls, with a slightly grotty bathroom. After being able to hear details of the neighbouring guests conversation I asked to be moved to a quieter room. To their credit, the staff arranged this straight away with minimal hassle. Other positives were the staff; pleasant and polite and there was a regular shuttle service to the airport. The choice and quality of the food was ok - not brillant but reasonable enough. Considering the modest price, I can't complain too much. This isn't a terrible hotel in my opinion but could be a lot, lot better.

Stayed one night on coach trip. The first thing you notice is the smell, reminiscent of the worst kind of nursing homes. Room was shabby, curtains old and dirty with holes in, a toe nail on the floor, bathroom looked grotty, the bath mat was old, damp patch on ceiling, the bedside lamp had a large burn Mark and looked unsafe. Previously stayed at holiday inn which is a palace compared to this. Will never set foot through door again.

¿¿20, that's all this hotel was per night.OK, it's not a Premier Inn ¿¿19 per night booking, I was lucky enough to be in their "Leisure Club" wing which was quite spacious and a little quieter then some of the other rooms I overheard the guests tallking about.The shower, once you have mastered your safe-cracking skills wasn't too bad, shower curtain is a bit on the light side but the room I had I was blessed with a very powereful shower which was a bit of a surprise.Parking is the only downside for me, I was here on business so in and out daily, depending on the time i arrived back would depend if I could find a space, not easy when the car park to the right of the hotel (as you look at it) has no lines so it was left to your own determination if where you were parking was an actual space or not.There is a bus service to Gatwick airport which I did see and I think the service is quite frequent.All in all, at ¿¿20 per night I couldn't complain, I didn't eat on-site mainly because I felt the price of the food was a little more expensive for what it was, oh and the free wi-fi I was expecting only existed in public areas and not in the room which was a little disappointing.For those on O2, the 3G reception is not the best in the world here.