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We decided to go back again this year and were delighted again - a minor point that someone else picked up on as I had emailed them to request a room with a pool view several weeks before we left but never got a response either and we did not get this on arrival, the hotel was full but they were able to allocate us a pool view room on the third day as some of the rooms are at the side of the hotel.I would be happy to pay extra for a pool room if it was guaranteed so something maybe they need to look at and respond to email requests, better to know than to be disappointed on arrival. In saying that our room on arrival because we have been before, also included a bottle of wine, flowers, fruit and chocolates - even slippers and bath robes for both of us.Some of the staff remembered us and most are very friendly when they get to know you and just cannot do enough for you and although the hotel was full you never have really to queue or wait for very long to get served.Again we used the all inclusive option which really is excellent value for money, no wristbands just ask for what you want either food or drink wise and sign the chit, no hassle no fuss and makes your holiday so enjoyable.The atmosphere again is so relaxed with the adults only theme, everyone gets on whatever you are , if you want family entertainment and party atmosphere then go elsewhere.So handy for the Yumbo. few minutes stroll across the road and handy for getting back if you have had a few.I thought the food was good the first time round but this time it was even better, well done to them all this is a good package, good value and such a great place.We will be back.

Yes, I booked here again after swearing I would never come back. However, this hotel does score 100% for location. This is really my main reason for coming here again. That said, I have seen that there have been some welcome improvements to the overall staff customer service. Really had no problems whatsoever, despite encountering some familiar characters!!! The housekeeping staff are fantastic; more than happy to locate extra towels etc. Rooms are very clean. However, they could do with an update. Food,well, this really is not a plus point for me. Very good selection of salads. The warm selection does let the place down as it tastes overly processed. Free wifi throughout hotel and works relatively well. Check - in time very swift indeed. It would have been nice if the hotel had met with my earlier email requests re room selection. Sent 2 emails and never had a response.

Having stayed in Playa Del Ingles in an apartment twice previously we decided to stay at the Neptuno having been taken with the appearance from the outside and having checked reviews of it.The first surprise was how reasonable the price was and we decided to go for half board thinking that a decent breakfast would set us up for the day through to the evening meal.Checking in was the most hassle free I've ever had, friendly relaxed service then we were given a glass of champagne which we sat and drank and sorted out the safe, the code for the free Wi-Fi which worked over the whole hotel at a very high speed other than the restaurant.We selected to have our dinner at the 6.30 sitting, having picked you have to have the same sitting for the duration of your holiday. For the evening meal you¿¿¿re at the same table every night, for breakfast you could sit where ever.Food was a really pleasant surprise. Breakfast was a continental / British breakfast, great range of food. Bacon and eggs freshly cooked on a griddle to your specifications. Couldn't fault it. Evening food was good also, amazing salad section with everything always seeming very fresh never felt anything was tired. Main was a number of prepared courses along with normally a fish and meat selection again cooked to order. Food warm but not piping hot, one of the problems of a buffet style set I guess. Desserts again great selection.Room was surprisingly large, given comments about them being small. Obviously not apartment sized but plenty of room. Nice balcony which we used a lot. Nice comfy beds and pillows. Good TV with some English language stations, handy for keeping up with the news while away. Shower water pressure excellent, temperature constant too and the changing shower head lights never got tired for the duration of the holiday!Towels all changed daily, beds properly made up, good standard of housekeeping.Loved that our room came equipped with sun lounger toppers and beach towels. Toppers were pristine, not always the case elsewhere.Pool area was very relaxed atmosphere, no loud music pumping out, no problem getting a lounger any time of day. Water slide into the pool is fun, and the pool is great for proper swimming or just floating around in. Nice raised poolside bar, good for a late afternoon drink and of course you know its round midday when the complementary glass of sangria comes round.Gated exit at the rear lets you straight into the Yumbo great if out for a drink there at night.I was struck by there being lots of staff. Restaurant, cleaning, maintenance staff seem to be in an abundance and it shows in how well maintained the place is.I¿¿¿m normally someone who¿¿¿s ready to return home when the last day of a holiday comes round, but the amazing stay at the Neptuno was one of the reasons I was glum going home for once¿¿¿.

I regularly stay at the Neptuno when in Gran Canaria. The hotel is clean, the staff are friendly and remember you from previous visits and it is an over 18hotel so it is bliss not having screaming children running about. The hotel attracts a regular clientele and whenever I visit there are familiar faces. I am already booked up for Christmas and the New Year

This was our 4th time here and the reason why is simple, the hotel is well located, clean, friendly staff, good food and the most quiet and relaxing pool area.We had a great room, people seem to be commenting on "small rooms" all I can think is it's a room you booked, not a suite! They are well furnished, cleaned daily and have everything you need.Some of the rooms are being decorated so there was a bit of noise but nothing that interfered with our holiday. The free wifi is good but make sure you get the code from reception, its valid for your stay. There is also an internet room if you prefer.Met some lovely people here as always, good to talk to people and have fun. Never once had an issue getting a sun bed, plenty for everyone, the free sangria at noon is also a nice touch.As I've said before there is a gate that your key card lets you access to take you to the Yumbo centre opposite. Food was very good, the usual show cooking as well as other hot choices and plenty of salads to choose from, I seemed to eat too much salad and then not much of a main course, this is because there was so much to pick from. Plenty of choice also at breakfast.Great hotel and we will be back again.