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When we arrived we were immediately impressed by the location and the professional valet staff. Although it cost ¿¿20 a night to valet park it was worth it not to have to worry to keep feeding meters. Our room over looked the sea and the view was amazing. The hotel location is location - it is so central - ideal. Granted the hotel is a little tired and the furniture in the room was dated but that did just add to the charm of the place. Loved the fact you could bring your dog and would recommend the hotel. Our dining expereince was a little awful to be honest on the first night - I think we were just unlucky as it was bank holiday and the staff were awful - we actually thought we were staying at Fawlty Towers. Adam the Duty Manager did help sort out the situation but he was having a stressful day I think bought on by his staffs lack of understanding the English language. However, on the second night there was a new team on duty and they were much more on the ball.

This hotel is like a grand old damme. It's oozing in character but showing signs of it's age. Since it's change of ownership it appears to be lacking any investment and savings appear to be made by sacrificing service quality. The quality of food in the restaurant on any special offer deal is good but quantity is lacking.The staff are all very helpful and try to make your stay enjoyable but don't expect a 4 star experience. If you get a discounted offer then enjoy the location, soak up the art deco style and take advantage of the leisure facilities you wont be dissapointed then.

I have stayed at the Royal Bath hotel over 20 times in the past, but never since they changed management. When it was a DeVere hotel, this was the place to stay in Bournemouth. Very grand, very attentive descrete service, fine dining, a bit of luxury on the south coast.The same cannot be said now it is managed by Brittannia Hotels.Whilst the hotel still has the great suites, which are very clean and comfortable, the hotel seems to have lost its glamour.The staff are very friendly and helpful, when you can stop them. They are worked to the bone, rushing everywhere, very shortstaffed.The main problem with the hotel is the food. Awful, just awful. BUT, I would still recommend taking a DBB break, as it is actually cheaper than booking room only!Nice hotel, nice staff, great location, comfortable rooms, eat somewhere else.

My family and I have stayed at the Royal Bath on around 10 occasions over a 20 year period.We went on the May bank holiday in 2013 - our first visit under new owners Brittania. It was awful.The hotel looks tired and is in serious need of a refurb. The lino floor tyles in the bathroom had come loose, and the carpet thread bear. The room wasn't very clean either.We arrived too early for all rooms to be ready. One of the rooms was, so we put all the bags in the one room, got the room numbers for the other two and were told to present them at reception later in the day when the receptionist would give us the room cards. On arrival at the desk, one of the other rooms was ready, but the other we were told had been given to someone else as we had not checked in!!!!!! We advised the receptionist we had - at 11am - and given the room number! After a lot of faffing around, they gave us another room on the 5th floor. The bed had not been made up and room had not been cleaned so we had to wait around for this to be done (the receptionist actually went up and did it).We then went to the restaurant for our evening meal. There were around 3 waiters in total and the food was all self service. No one came to take a drinks order. We had to ask three times to get a bottle of wine and when it did come out, the red wine was very cold.There was an alternative restaurant where you could pay extra to dine in. We asked 3 people if possible for us to dine in there and were told 3 different things. One of which we discovered meant we should have dined in there anyhow as we were not on a groupon voucher! However, they could not accomodate an early enough time for us to get to the Pavillion Gardens in time to see a show, so we were given ¿¿17 back per person for the lack of an evening meal.Breakfast was worse. There was no tea or coffee on the first morning. We asked but only got some off the waitress when we'd all finishing eating. On the second morning, it was self service for tea and coffee but they ran out of cups. We saw guests waiting for 10 minutes by the toasting machine, waiting for bread. When we finally tried to check out, a lady told us there was no need to check out and just leave our cards on the reception desk. When asked how they would charge us for the drinks we'd had, and car parking, we were told it would all get sorted. We had to push to actually get a receipt, and when we did, we had to inform them that our car was in their valet car park which they didn't know.What was supposed to have been a routine, pleasant holiday, turned in to a bit of a Faulty Towers experience that we will end up laughing about in years to come.They are massively under staffed, and the staff who are there are under trained, and the former glory of the the DeVere run hotel has long gone I'm afraid.The only thing it has going for it, is it's location.

The hotel is ideally situated for both sea front, pier and shopping. It's imposing looking has a good indoor pool and gym. There are large comfortable lounges and a good size dining area for the buffet style meals. Food was plentiful and varied for breakfast, with the one omission being the fried slice which did not appear at all. Dinner had less choices but was tasty and plentiful. What did let it down was the staff who appeared to have little idea as to how to cope with a bus load as they were quite unused to this type of clientele having considered the hotel to be more upmarket. .They failed to put out the correct serving utensils. At one time they laid out butter portions which people were picking up with their fingers until we asked them for a fork. Urns of coffee and hot water for tea were put out, but there were sometimes no tea cups, no tea bags and the milk was some distance away. One evening a young man decided to serve the items on the buffet to each individual including the meat and vegetables so the next person had to wait until all choices for the first had been made. This rather defeated the idea of a buffet. One night they had no idea of the time and that the restaurant should have been open. These are only niggles and on the whole things sorted themselves out, probably due to the experiences of regular coach travellers.Our room was a good size with plenty of storage, with a nice size bathroom, well furnished and clean and towels were changed regularly. My wife and I found the bed a little firm for our liking but I asked for and was given an extra blanket and slept better on top of the quilt covered by the blanket.We both however enjoyed our stay and said we would be quite happy to stay there again, and I have recommended it to a friend who is shortly going to Bournemouth. It should however give up it aspirations to be a four star hotel and realise that coach parties will keep it in guests particularly out of season.