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We spent three nights here, May 13 - 15. It was a great, central location. You can walk many places, but there is also a metro station within two blocks. The room was on the small side, but it had all the amenities you need. There is even a "smart" TV with Google maps! The staff are quite helpful and are happy to offer suggestions for places to eat. We didn't eat breakfast there since 15 euros/person seemed a little high for a Holiday Inn. Overall, I would highly recommend this hotel.

The check in experience was great, our triple room was ready and the agent at the desk was helpful and pleasant. The room was spacious and clean and the good experience ends here. After turning on the air in the stuffy, hot room we went out for a few hours to return to a stuffy, hot room. We contacted the management and they were responsive by delivering a fan! The AC in this hotel does not turn on until the outside temp and the inside temp have an 18 degree spread, which would be close to never! Previous to my booking this hotel I read the reviews but no one mentioned this and I just thought the ac was on the blink at those times. I asked to speak to the manager and he/she never contacted me. I was told that is because part of the stay was on a weekend and the rest of the time we were out when the manager was in (We left at 9 am got back late afternoon). Upon further complaint I had a second fan left in the room. The weather outside was on the cool side but it was raining and there were bugs plus outside noise and sunlight very early in the morning so a good night's sleep was out of the question. Interestingly, the common areas are cool so AC must work in the restaurant, bar and hallways from another unit that guests do not get to use. I was told Europeans like it hotter than Americans so this is why the air does not work until this 18 degree difference. Curious because all the other hotels I stayed in had working AC and even this dump had a control unit in the room so those who like it warm, bright, damp and buggy could have the windows open while the spoiled Americans could have AC. Also, there is one very small elevator. No greeter or doorman was on duty when we were there so I assume everyone handles their own luggage which was no problem for my family but for some this is a concern. There are three stairs in two different spots on the way to the elevator so for those with mobility issues this may be a problem, a very narrow steep ramp is on the side of one of the stairs. There is a set of doors that could be used to avoid the stairs but it was not in use throughout our stay. Our only experience with the restaurant was also terrible. Early one morning my husband ordered a pot of coffee and was brought a cup, when he asked for a refill he was told there was a charge (about five dollars for a cup of coffee). This was a language barrier problem but there was no customer service involved in the restaurant. I spoke to the manager on duty and she offered to give me a cup of coffee to take to the room or told me to make it myself in the room with the pot that is there. While my daughter and I were sleeping my husband was not making coffee. We skipped the breakfast at the hotel at 15 euros each (about 20 US dollars) and went to a couple of great spots right near the hotel. SweetBerry is to the left of the exit about one block on the opposite side of the street, heavenly pastry, etc. and reasonable (English was spoken too). For another choice turn right out of the exit and walk about 3 blocks toward the museums and you pass a bagel place on the right, it is kind of modern looking and the breakfast there cost three of us about the same as one buffet at the hotel. BTW every hotel we stayed in throughout Europe included breakfast except this Holiday Inn but I am an adventurer and was glad to go out, even in the rain. If you can find any other option stay away for Holiday Inn, I needed a triple room and they had one so I chanced it, bad decision. We ran into several college groups staying 4 to a room so the triples and quads are out there, keep looking.

Very nice hotel, modern furniture, various amenities.Friendly staff., very fast check-inn, efficient.Large and modern room, with amazing lighting. Very clean and comfortable bath room.Free parking is available in the neighborhood streets. WiFI was free of chargeCentral location, 15 minutes walk to the Opera, 25 minutes to the Hofburg.Good value for money, highly recommended.

Nothing about Holiday Inn Vienna City, can be left without any mark of appreciation. Wonderful accommodation and fantastic services of the staff, yummy food, comfortable bed, great bathroom, free wifi, everything was perfect here. I could not find any fault and in short I would highly recommend it.

What you see is what you get: good quality, good location, and for a good price. I stayed here for 4 nights (including a weekend) while in Vienna primarily on business. The hotel location is a short walk from the U-Bahn station Kettenbr¿¿ckengasse and from the amazing Naschmarkt. All staff (from front desk to bar tender, brunch server to maid) presented a consistent positive and helpful attitude and service. The room was a comfortable size, and no complaints about how it was appointed.I enjoyed the personal touch of the television screen welcoming me by name (picture attached). The breakfast was plentiful and of good quality (picture also attached). I also enjoyed the back patio for eating brunch when the weather permitted.Unlimited wi-fi is included with the stay. But the only irritation I had was having to re-authenticate my session every 30-60 minutes. Having most of my work done in the hotel and on the internet, it felt like a constant interruption, though a small one.I'd be happy to stay here again.