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Although the room was not too big it was cozy, clean and comfortable. Staff were friendly and courteous and the welcome chocolate chip cookie was delicious and warm. The care line was excellent and helpful. Highly recommend it. We looked up the hotel during a search on expedia and then called the hotel directly and they honored the rates found online!

My husband & I stayed here for the third time in May.We were fully satisfied as we were on our previous visits and will recommend this hotel to anyone looking for a reasonably priced hotel in midtown Manhattan with a clean room & very comfortable bed in a central location with Times Square, Broadway theaters, Madison Square Garden, Penn Station, the Javits Centre, movie theaters plus other attractions and lots of shopping and eating options all within walking distance. The room although small was clean, the bed very comfortable, and there is a small fridge in the room. The usual amenities (safe, iron & ironing board, blow dryer, etc.) are also included.The only drawback to the room is the bathroom shower as we couldn't seem to prevent the water from leaking out under the glass onto the floor unless we pointed the showerhead towards the wall. Housekeeping did a good job of cleaning up the water whenever it leaked out however.The service we received was good and special mention must be made of Diego who was always ready to assist and answer questions.There are only 2 elevators so the wait may be longer than in other hotels however the wait was never excessively long.The food at the restaurant is more expensive than other options outside but is quite tasty and is a very convenient option if the weather is bad and you don't feel like venturing outside.The street that the hotel entrance is on is not always very busy but there is a fair amount of pedestrian traffic and it is safe, even late at night or in the early morning.We intend to stay here again on our next visit to NYC.

The hotel photos did not match up because of the scaffolding on the front of the hotel making it difficult to find - thank goodness for a red light and Jimmie the valet! He saw the look of confusion on my face and waved me over. With humor he opened the car door, directed us into the lobby (third floor) and valeted the car. Our requested room was waiting, a suite for 4 adults - 2 beds, very comfortable, and a spacious living room for NY - but sharing the 1 bathroom was a challenge. Staff was accommodating and friendly, location was good, cabs were tough to find on Thursday and Friday! We would book again at this hotel.

We booked the hotel through the hotel website, 3 days before we arrived the price dropped by $30 per night. I called and they adjusted our price. Staff was fantastic, warm cookies at check in, room was small but clean and bathroom very modern. Free internet. We were able to print a tour confirmation down stairs in the lobby. Great stay!! Several blocks from Time Square - about a 7 minute walk.

This location is excellent if you have the misfortune of having to attend a function at the Javits Center. Otherwise the neighborhood has little to recommend it BUT it is fairly central and easy to get anywhere else in the city. The hotel itself is perfectly fine, clean, comfortable and with a nice staff. Decent sized rooms and quite cozy beds. A bit on the expensive side for a hotel in this class -- but it's NYC, what can you do.