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Friendly staff, very convenient check-in and check-out. VERY small room, but clean and quiet. Someone stole my mascara though...Once we found our way around the neighbourhood, we realised we were close to many nice spots, althought East Houston is not the most charming street in town. A morning jogg over the Brooklyn Bridge seeing the sun rises above the city was a nice experience!

My wife and I enjoyed our stay on a recent trip to NYC. It is conveniently located to many restaurants and shopping. The room was very quiet at night .It' s close to Whole Foods for snacks too! The staff was very friendly and helpful.

I will post review in both the Soho and Midtown locations as it involves both properties.I arrived at the Soho hotel on a Thursday night, after a long day of travel and business meetings. I had an early meeting just a few blocks from the hotel, so I was looking forward to checking in and getting a good night's rest. When I arrived at the hotel, I was informed that they had a problem, had to shuffle some rooms around, and they no longer had a room for me. Instead, they had moved me to their Midtown location. Needless to say that with an early meeting in SOHO, a Midtown move was very inconvenient. However, there wasn't much I could do about that. When I arrived at the Midtown location, I checked in and was given keys to room 1104. Imagine my surprise when I went to the elevator and there were only 10 floors! Room 1104 was located in the BASEMENT! It was the only room in the basement and tucked in a corner past the storage rooms and maintenace equipment. It was dark and musty smelling, and to be honest, quite scarey.Without even going into the room, I went back up to the desk and told the lady working there that I couldn't stay down in the basement. It didn't look safe, and it was absolutely unacceptable. She informed me that they didn't have any other rooms, and the Soho location did not authorize her to transfer me to another hotel. I had her call the Soho location so I could speak with the people there. Surely after displacing me so late and moving me to a completely different NYC location, they would want to help make sure I was satisfied. But that is not the response I got. The Soho location informed me that there was nothing they could do. This was the room that I was booked into, but he would be happy to cancel my reservation with no penalty. Wow - isn't that nice!?! At what was now close to 11 pm on a Thursday night, what was I going to do without a hotel reservation. Tired and fed up, I went back downstairs to the basement room and went in this time. The room was unbelievably small, even for NY standards. It smelled absolutely horrible. There was a huge picture window looking directly out onto the employee patio. Certainly a safety issue there. I pulled down the curtain on that window, and low and behold, a moth flew out and started circling the room. I turned on the air conditioning unit, as it was incredibly humid, and it started making loud banging noises. The final straw was when I slipped off my shoes and noticed that the entire carpet was damp and soggy. I can't believe they can actually get away with using this space as a hotel room.I went back upstairs and told the front desk employee that no matter what, I could not stay in that room. I listed all of the things that were wrong. It was at this point, that the employee agreed to transfer me across the street to the Quality Inn. The only positive thing I can say about my experience at this hotel is that the front desk lady in Midtown was very nice and sympathetic, and when she finally was able to move me to a different hotel, she walked me across the street and got me checked in. I suspect she has had to deal with dissatisfaction with that room many times before.

Iv booked this hotel last minute in a cab, without looking at reviews or pictures and was impressed. The hotel staff is great, Precious the girl at the front desk will go above and beyond to help you, she even stayed 20 minutes late just to help check me in. The rooms are clean and quiet, they are a little small but your not staying at the Ritz Carlton so they are perfect NYC size, The location is great with two great bars across the street and an awesome burger joint next door that will give you discounts if you show your hotel key card. They gave us free WiFI and Direct TV.

My husband and I stayed here for three nights this last weekend, and it was our 2nd visit. We love this place! The staff is always friendly and helpful. The hotel is quiet and clean. The rooms are definitely tiny, but we aren't in NYC to hang out in a hotel room! The beds are comfy and so are the pillows (I'm picky about this...). We were on the 4th floor last time and the 6th floor this time...on both visits it was quiet (or as quiet as you expect it to be in NYC). We love the location...easy to jump on the subway, walk to Little Italy or Chinatown...Chelsea isn't far. We prefer the feel in this part of town! It was raining on Sunday night and we wanted to get out, so we caught a movie at the theater two doors up the street...great little movie theater that shows Indie films. There's also some great little bars with a low-key feel in them. We will be back for a third visit!