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...but the reception was all I saw.Never stayed here before and was pleased with the rate through last minute.com. Pleasantly surprised as I approached the hotel, a fine looking Georgian terrace which is set around a nice traditional London square. So far so good.However, when I tried to check in I was told that they were fully booked but had arranged a room at a sister hotel near Paddington. Ok, so they covered the cost of the taxi to get there and threw in a complimentary breakfast, but it was very inconvenient as time was tight and also Paddington was not where I wanted to stay, and if I remember rightly the new hotel was one that I looked at before booking and didn't book it because of the location and because it wasn't as good as the one I eventually booked. I eventually stayed in the Shaftesbury Metropolis Paddington/Hyde Park and have added a separate review.In my opinion I think this is a regular scam, I wasn't the only one to be told that they were overbooked on that day, I think they intentionally overbook here so they can then reallocate a room in one of their less popular sister hotels which are under used. Just a thought but maybe you should consider this when booking a Shaftesbury Group hotel http://www.shaftesburyhotels.com/index.php.So, this review is not so much about the hotel facilities but more about the service... which was not good!

We were very happy with the hotel location and after requesting room upgrades we were very pleased with the rooms - including the view over the square. For the price they were very updated- with nice details -even lighting by the bed on a dimmer. The people behind the desk went out of their way to be helpful. Those were all the very good things and would like to be able to give this a higher rating... but...I felt lucky that we didn't have the problem noted by other reviewers who were sent to a different hotel - but I did notice a couple checking in that sounded like that may have been happening with them - sounded like they were being politely taken care of but still is troubling.Also...We were charged double - and worked thru Orbitz and our credit card to resolve.We never took breakfast at the hotel since it seemed expensive for us. The wifi didn't work in the room which was a disappointment.But want to also recommend the THE PRINCE EDWARD PUBLIC HOUSE AND KITCHEN at the corner of Princess Square - friendly and neighborhood feeling that distinguished it from other chain like pubs.

The rooms are clean and the location is good, near to Portobello road and to Notting hill tube station,Bad note is that we asked to reserve a taxi for the early morning of departure, and I was surprise to see that a no official taxi arrived, it was a private car and the foreign driver didn't know streets, and at the end he asked us 18 pounds but into the car there wasn't tachometer!

The pictures looked much nicer than the actual room. I had specially requested a bedroom with a shower tub, which I didn't get at all. I was unfairly charged twice and to solve the situation through phone calls was a real pain; it was nearly impossible to talk to the hotel staff directly. Even after asking them to return the higher amount of money back to my bank, I got the lesser amount back which made me loose extra money because of international fees. In the end, staying at this hotel meant a lot of unnecessary stress, waste of money. time and energy. Not worth it at all, I would never recommend this place to anyone desiring time to relax.

I had booked a deluxe single room and when I got to the hotel so it turned out that they had problems with hot water so they referred us to other hotels. I was referred to a hotel in Kingsington, BEST WESTERN PREMIER Shaftesbury Kensington Hotel. When I arrived at the hotel, they show me a single room two floors down in the basement, in principle, without any windows. The only light that could possibly get in was from a window that was 1X1 meters and was three meters up in a corner. Besides this turned out that the hotel was under construction, which resulted that things are still not working properly. When I get up and call the London Premier Notting Hill and points this out, saying that I have paid for a deluxe single and this is not right I call for it so they apologize and say that this is what they can offer me now at 18:00. Very bad.They offer to upgrade me next time when I visited them and invite other if I chose to stay where I was. This offer and the proposal would be sent to my e-mail immediately. I'm still waiting for the e-mails, very bad.I tried to see me for my opportunities the time in the evening and realized that the chance to find something else then it was pretty low. So I simply had to stop anyway.I chose to stay anyway but everything does not end here. At 10:00 when I lie asleep heard three people outside the door, talking very high in Russian since it triggers the vacuum and start vacuuming doorstep. I went out and said that at 22, and maybe it's the wrong time to vacuum now when guests are sleeping. They just said soory soory but brought sat vacuuming anyway. After half an hour's suffering ends vacuuming. I went to sleep again and at 23:30 the fire alarm goes off. I jumped up and ran out but after a few seconds stops the alarm to fire. Completely end I went to bed again, and then I started hearing subway train passing under my room but I was so tired after a day at the fair and all these disorders so went to sleep again.A long answer to a short question, but what you do, so do not book either in London Premier Notting Hill or BEST WESTERN PREMIER Shaftesbury Kensington Hotel if you ask me.