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The Brown Hotel
335 West Broadway, Louisville, Kentucky, 40202
United States | Show map

Property Location
You'll be centrally located in Louisville with a stay at The Brown Hotel, steps from Louisville Palace and close to Muhammed Ali Center.
This 4-star hotel is within close proximity of Kentucky International Convention Center and Kentucky Center for the Performing Arts.

Rooms
Make yourself at home in one of the 293 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, makeup/shaving mirrors, and complimentary toiletries. Conveniences include safes and desks, as well as multi-line phones with voice mail.

Rec, Spa, Premium Amenities
Take advantage of recreation opportunities such as a fitness facility, or other amenities including complimentary wireless Internet access and concierge services. Additional amenities include gift shops/newsstands, shopping on site, and wedding services. Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. At the end of the day, relax with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a 24-hour business center, audiovisual equipment, and express check-in. Event facilities at this hotel consist of conference/meeting rooms, small meeting rooms, and a ballroom. A roundtrip airport shuttle is complimentary (available 24 hours).

from €132

To see the current rates
Check for available rooms

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4 out of 5.0
Score from 452 reviews
What is TripAdvisor?
Old Charm - if a little expensive.
We enjoyed a two night stay at the Brown in early April. It was a great base for exploring Louisville and the hotel certainly makes an impression - th...
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4 out of 5.0
Old Charm - if a little expensive.
We enjoyed a two night stay at the Brown in early April. It was a great base for exploring Louisville and the hotel certainly makes an impression - the hotel lobby is really quite impressive. And as history buffs we enjoyed the hotels interesting past. The hotel offered all the amenities you would expect for a top hotel but we felt that the rooms were a little dated. Generally, we felt that a 'certain something' was missing at the Brown and we left feeling we¿¿¿d not quite got value for money.
1 out of 5.0
Took my customer service issues all the way to corporate
I feel the need to preface this by saying that I'm not a fussy, impossible to please, luxury-only traveler. I began planning a Bachelorette girls' night in Louisville for my best friend in January (our stay was in mid-April). In an effort to spare you the details of this months-long ordeal and just pass along the basics, here's the jist of what happened:-The reservations process was insane. First, I was told I didn't need to reserve a block of rooms for my group of 12-20 guests, that "there's no way the hotel will sell out that night." Wrong. When guests started calling, they were told there was no vacancy. That was fixed by the manager, who materialized some rooms and held them under my name. But then, when guests called back to book, the same phone number we'd all been using wasn't working. We were later told they were experiencing phone trouble. When they finally got through, they were told they couldn't have one of my rooms unless I called and released it to them, even after the conversation I'd had with the manager. Did they expect me to personally sleep in 7 rooms!?!? -We were told that rollaway beds could be added for last minute guests at no extra charge. They tried to charge me for one. The charge was finally waved.-My husband called three hours prior to our arrival to order a mimosa service. He asked if it would be possible for it to be set in time for us to see it upon arrival to the room. He was assured by the room service manager that it was no problem. When we arrived, I asked the front desk person to please quietly and discreetly check and make sure the champagne service was set in our room (it was supposed to be a surprise for the bride!) So what does he do? Yells over his shoulder, "Hey, does anyone know if their champagne was set up!?" There goes that surprise. No one seemed to know anything about it, and it wasn't set when we walked into the room. AND the icing on the cake is that my husband was double charged for the $100 service that wasn't set up the way we asked it to be.-Some of our guests arrived at 7 pm, well beyond normal check in time, and had to wait several minutes for their room to be ready. WHY!?-On top of all of this, my card was overcharged for the stay. Not the normal amount a hotel overcharges to make sure you can cover any extra incurred expenses like they tried to claim - but overcharged by $160. I even asked if they were going to put a hold on my card at the front desk at check in time and they said no.THE HIGH POINTS: The hotel really is gorgeous and very clean. The concierge van drivers were super friendly and drove us to and from Fourth Street Live at all hours of the night. The breakfast bar at J. Grahams located inside the hotel was delicious and well-presented. A detailed email that one of the managers asked me to draft in March went unanswered. One of the managers I first spoke to seemed sincerely sorry to hear about my problems, but I could never seem to get her on the phone after that initial conversation. The other manager was rude, defensive and downright insulting on the phone. When I was finally put in touch with the assistant general manager, he was indifferent to my concerns and seemed to care less about retaining my business in the future, or making amends for my trouble in any sincere way. He offered us the champagne free of charge. Completely fed up at this point, I contacted corporate and spoke to a vice president. He finally seemed genuinely concerned by the lack of service we'd received and generously refunded our entire stay. He said he was leaving the task of earning our business back to the local staff, and suggested I wait to hear from them about how they aimed to do that.Miraciously, an offer then appeared from the assistant general manager for half off our next group stay. Very torn at this point between what I know could be a very fun, romantic stay with my husband - or could be another customer service nightmare.
4 out of 5.0
Great hospitality and old world charm
A very warm friendly hotel with loads of olde world ambience. Great lobby. Nice bar. The room was quite comfortable though a view to the North would have been better I think. I thoroughly enjoyed my 4 night stay there.
5 out of 5.0
Worthwhile to visit
Great old classic! I highly reccomend a stay at the Brown. One word of caution about Louisvlille though - plan your excursions beforehand. We did not and meandered the streets and although local attractions like 4th Live look nice, the town appeared dead, even at 5 - 6pm when people were getting out of work. I think they roll up the sidewalks and everyone heads to their homes in the suburbs.
5 out of 5.0
A Grand Hotel
The hotel is gorgeous with its rich historical heritage preserved.The staff go out of their way to make sure your experience is a positive one.Food in the J Graham Brown Cafe and the English grill are excellent.Bed was comfy and hotel quiet at night while I was there.Too bad I had to go home.A classy place for sure! The Grand Hotel on Mackinac could (and should) take a lesson from the Brown! Bravo!
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Facilities | Show all facilities Close
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  • Wedding services
  • Meeting facilities size (meters) - 3105
  • Shopping on site
  • Parking garage
  • Express check- in
  • Coffee shop or café
  • Secretarial services
  • Meeting facilities size (feet) - 33420
  • Self parking (surcharge)
  • Airport transportation (complimentary) available 24 hours
  • Valet parking (surcharge)
  • Shoe shine
  • Exhibit space
  • Area shuttle (complimentary)
  • Wireless (high-speed) Internet access - complimentary
  • Use of nearby fitness center (discount)
  • Dry cleaning/laundry service
  • Luggage storage
  • Accessibility equipment for the deaf
  • Braille or raised signage
  • Fitness facilities
  • Laundry facilities
  • Meeting rooms (small groups)
  • Accessible path of travel
  • Accessible bathroom
  • In-room accessibility
  • Handicapped parking
  • ATM/banking
  • Audio-visual equipment
  • Doorman/doorwoman
  • 24-hour business center
  • Self parking
  • Airport transportation (complimentary)
  • Conference room(s)
  • Event catering
  • Complimentary newspapers in lobby
  • Express check-out
  • Air-conditioned public areas
  • Bar/lounge
  • Parking (valet)
  • Concierge services
  • Breakfast available (surcharge)
  • Gift shops or newsstand
  • 24-hour front desk
  • Smoke-free property
  • Room service (24 hours)
  • Safe-deposit box - front desk
  • Multilingual staff
  • Parking (surcharge)
  • Number of floors: 16
  • Ballroom(s)
  • Banquet facilities
  • Porter/bellhop
  • Elevator/lift
  • Number of meeting and conference rooms 17
  • Television in lobby
  • Parking limited (surcharge)
  • Parking (valet) Fees Apply
  • Number of rooms: 293

Property Location
You'll be centrally located in Louisville with a stay at The Brown Hotel, steps from Louisville Palace and close to Muhammed Ali Center.
This 4-star hotel is within close proximity of Kentucky International Convention Center and Kentucky Center for the Performing Arts.

Rooms
Make yourself at home in one of the 293 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, makeup/shaving mirrors, and complimentary toiletries. Conveniences include safes and desks, as well as multi-line phones with voice mail.

Rec, Spa, Premium Amenities
Take advantage of recreation opportunities such as a fitness facility, or other amenities including complimentary wireless Internet access and concierge services. Additional amenities include gift shops/newsstands, shopping on site, and wedding services. Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. At the end of the day, relax with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a 24-hour business center, audiovisual equipment, and express check-in. Event facilities at this hotel consist of conference/meeting rooms, small meeting rooms, and a ballroom. A roundtrip airport shuttle is complimentary (available 24 hours).

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Hotel area
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335 West Broadway, LOUISVILLE, KY

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The Brown Hotel
335 West Broadway, Louisville, Kentucky, 40202
United States | Show map

Property Location
You'll be centrally located in Louisville with a stay at The Brown Hotel, steps from Louisville Palace and close to Muhammed Ali Center.
This 4-star hotel is within close proximity of Kentucky International Convention Center and Kentucky Center for the Performing Arts.

Rooms
Make yourself at home in one of the 293 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, makeup/shaving mirrors, and complimentary toiletries. Conveniences include safes and desks, as well as multi-line phones with voice mail.

Rec, Spa, Premium Amenities
Take advantage of recreation opportunities such as a fitness facility, or other amenities including complimentary wireless Internet access and concierge services. Additional amenities include gift shops/newsstands, shopping on site, and wedding services. Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. At the end of the day, relax with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a 24-hour business center, audiovisual equipment, and express check-in. Event facilities at this hotel consist of conference/meeting rooms, small meeting rooms, and a ballroom. A roundtrip airport shuttle is complimentary (available 24 hours).

from €132

To see the current rates
Check for available rooms

Know before you go
  • Primary guest must be 21 years of age.
  • Your account will be charged at the time of booking for the full hotel room amount, including all tax recovery charges and fees.
  • Cancellation policies vary by room type.
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