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The hotel is newly refurbished, clean, comfortable with terrific service. Exemplified when the hotel power catastrophically failed yesterday I had been out late and arrived to a stressed team trying to accommodate their guests elsewhere. The staff could not be more helpful, accompanying all guests to their rooms to assist with packing and ensuring we were comfortable. Thank you. I appreciate it was difficult for you and that this was outside your control and I would happily stay again next time I am in NYC

Do not order any tickets via the servicedesk, they will rip you off.But it is a good place to stay in midtown NYC. The rooms are clean and modern. Very good beds. And a Starbucks for breakfast.I ordered 2 tickets for The NY Yankees. Paid $109,- each. Real value turned out to be $20,- and for a late order max. $47,-. (Via i.e. gotickets.com)I asked for tickets for about $40,- each. Then the lady said those were not available. I agreed to pay $219,-. When I finally got The tickets they were only $20 each. I understand I pay service costs. And understand I pay a bit more cause the order was just a day before the game. But as it turned out I got the worst and cheapest seats possible and paid 6 times the value. I did not get a refund. The boxoffice and hotel play a swindle together. They rake advantage of na¿¿ef tourists. Nevertheless we enjoyed The game very much. The New stadium is nice and the whole experience is entertaining. But the game itself was pretty boring. Especially because of the raindelays. Soked as we were, we headed back downtown with many others in the fifth inning. We sung Sinatra's New York with the fans in the packed and damped subway.Haha!

good location but rooms are dark and not updated. The lobby looks nice but that's it!!! reception staff is like a lottery but on the avergae, you should expect more in Mid Mahattan. They do not package easily breakfast that shows who they target to. Excellent but pricey greek restaurant just in front of the hotel. .

We stayed four nights, the hotel was very adequate for our needs, the room had a decent aircon, a free safe,excellent Tv and iron and hair drier etc. The bed was comfy and there was little outside noise coming from the street. The room is nicely decorated and the bathroom was decent. The room was cleaned daily and left spick and span. The location for us was great, approx 20 minute walk to Times Square and approx the same to Central Park. Grand Central Station Was A Few minutes away along with some other main buildings. There are many restaurants nearby but not alot of "bars", then again a few minutes and you are in Times Square where there is everything. It was also handy for the open top bus trips, one of the main stops is around the corner near the Waldorf. The Taxi fares are pretty cheap if you are going further afield however i suppose this depends on the time of day as you can be stuck between traffic lights for ages ! (The Taxi to JKF is approx $55 inc taxes Flat Fee - so to save time dont get the airport shuttles) We never ate in the restaurants the hotel had, we wanted to be out and about rather than stuck in a hotel - they did look nice though with a decent menu. We would stop there again, if you want to visit the downtown area more than midtown then this hotel would not be for you, however as it is midtown the location was great for usreally enjoyed our stay in New York

kept waiting for 2 hours on arrival was told we would be upgraded when we got our room it was small and tatty no covers on bed only 1 sheet had to ask reception for covers for bed, in 5 nights room only made up twice, once maid came at 6pm to make up room!!! work going on in lobbyno mens toilets in lobby the list is endless