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I just returned from my first visit to this hotel although I've been to Ocean City many times. The rooms were nicely decorated in a new contemporary style but the bathroom and kitchenette area could use some upgrades or deep cleaning. The grout on the tile floor was nasty and black and there was crud in the corners of the bathroom. The staff was nice and friendly upon checking in and at check out, they also acknowlege you when coming in and out of the building. Can't say much for the continental breakfast, you could probably find better from a vending machine. Parking lot is tiny, I'm glad I drive a small car. The indoor pool is super tiny and was crowded with screaming children each evening. Got a long list of rules at check in that seemed to apply more for senior week guests rather than a visit from my mother and I. Probably wont stay here again just because there are so many other options. I think the price could have been more reasonable for what you get.

My husband and I stayed at the Hotel Monte Carlo for the fourth time this year. It was our third time staying over the Easter weekend. We really enjoy visiting OCMD at this time of year because it is the very beginning of the "on" season. There is enough stuff open and running to have fun, but it's not too crowded.The main reasons we liked the Hotel Monte Carlo in the past were the in-room jacuzzi tubs (since the outdoor pool and hut tub are not open yet at this time of year) and the proximity to the boardwalk and inlet. We've stayed in a jacuzzi tub room every time we have stayed at this hotel.The Hotel Monte Carlo always makes you book your reservation online if you want to earn a repeat guest discount. Unfortunately, when I tried to book this year, there was no option to choose or enter a discount. I made sure to type the repeat guest discount request in the "additional information" box, and it was honored at check-in. When I booked my reservation, I am SURE that I selected a king bed jacuzzi tub room. It's the same room I've booked every year, and I have never had a problem. I always double-check what I am selecting before I submit my entry. Since I've never had a problem, I didn't take the time to read my confirmation e-mail that carefully. This year, after checking in and unpacking all of our belongings and having dinner, we finally got around to enjoying the jacuzzi tub only to find out that the button to turn on the bubbles was MISSING. It was already late, so we waited until morning to report this to the front desk so we wouldn't be asked to change rooms late at night. The front desk informed us that we did not request a jacuzzi tub room when we made our reservation, and the room we were put in was not listed as a jacuzzi tub room. It seems like more than a coincidence to me that we wanted a jacuzzi room and we just so happened to be put in a room with a broken jacuzzi tub. If we had selected a room with no jacuzzi tub, what were the chances we would be put in this room?The front desk said they could move us to an open jacuzzi tub room, and listed the price per night. They offered no discount for the inconvenience. Not even an "I'm sorry." We decided to keep the room we were in.On top of all that, our room did not receive any housekeeping services the first day we stayed. We always try to make a point of leaving the room for several hours to give the staff a chance to clean, and when we saw it hadn't been cleaned we kept finding places to go to give them more time. It never happened. The next day, our room still hadn't been cleaned by 2:00 PM, so we called the front desk and they said they would send somebody right up. They did, but we shouldn't have had to ask for our housekeeping. Overall, we just didn't feel any appreciation or hospitality from the staff this year. When asking for towels (because the room wasn't cleaned) or information about the gym, we were given gruff, minimal responses. There was no warmth or friendliness. We felt like our presence was a hassle, and we're not high-maintenance people. I wrote a letter to the company after our stay, and they assured us they have "fixed" the housekeeping problem and they apologized, but still would not acknowledge a problem with the room reservation. Even if it was our fault, when you're looking at repeat guests visiting in the off-season, you think you'd give them the benefit of the doubt and give them a little discount for their trouble. We got nothing. We will not be staying at the Hotel Monte Carlo in the future. We've already booked a stay in OCMD this summer at a different hotel. I'm sorry that they could not earn our future business.

We got there and were greeted with the policy that there were only to be two people in our room at once, and if they found another, we'd lose our deposit or get kicked out. Would've been understandable if the EXTREMELY rude woman at the front desk did not take a combative and interrogative approach to the whole thing. She DEMANDED from my boyfriend that he give her the names of who was going to be in the room, being that she saw our friend (that came last minute) in our car. My boyfriend had no idea how to respond, as he was treated as less of a customer and more like he had to prove something to them to earn what we already PAID for. At other hotels, we've been simply offered the option to pay for the extra person. Not here. When my boyfriend stammered that it'd be me and him, then him and our friend, etc, trying to figure out how to handle it, she responding rudely and very pushy to each statement. After he left to discuss the situation with our friend, she told me in a very arrant tone that my boyfriend was lying to her, when really he was just flustered from her INSULTING attitude. We were then informed very MATTER OF FACTLY of the under 23 $300 CASH deposit (normally $200 for one bed, but since we were adding a person, it went up $100.) This was on one of the reservation pages, so my fault for not noticing, but in VERY SMALL print (you'd think if someone was asking for $300 in cash they'd make it clear, especially because I've NEVER been to another hotel that does this.) They also DON'T give it back when you check out; they MAIL it to you, with a processing fee of $5 taken out of YOUR money (on some week I guess it's like $50.) Why they can't just have someone check the room for damage when you leave and save you the processing fee is beyond me, the deposit is such a hassle to begin with. The only reason we put up with this was because of the cancellation policy where you lose one of your night's payments, which I understand under other circumstances where it is an inconvenience to them, but when the reason is CLEARLY due to customer dissatisfaction and RUDE TREATMENT, this is deplorable. Room was okay. DEFINITELY not worth the $200 total for two nights. I've stayed in $60 a night hotels with better service and rooms.

Another fantastic stay. We visit a few times a year. They did a great job over the winter updating their lobby. At checkin we were greeted by a friendly staff. Feel bad some of these people have to deal with some of the rude guest I heard in front of me. Some people go on vacation miserable and try to make the people around them miserable to. I felt for the desk clerk on who was verbally abused by an irrate customer over the customer not having credit card at check in. I travel all over the USA and I always have to show card at check in. Not sure why some u educated travelers don't get that. Has for the hotel. Clean as always. Jacuzzi room had nice updated glass tiles on the jacuzzi wall mirror the indoor pool a new wall mural showing the ocean city coast line. They even painted outside electrical boxes with local ocean city scenes. Very artsy property. Like how each time we return u see the changes done to improve our vacation experience. May be lost on some but we love our Monte Carlo. Than again I am bias I prefer clean updated rooms with great customer service. But hey only my opinion

The "lady" at the front desk is the rudest person we have ever met at a hotel. This person should never be able to be the first person one meets as they enter a hotel. How the managent can keep her there is beyond me. Lobby is a dump. Room was fair at best. Cut our stay short and moved to the Marriott. Certainly a much better choice as we were treated as humans not dogs. Would never come back and would never recommend. I was even charged a second night even though I did not stay there. Prepare to be insulted and dissatisfied if you dare to stay here.