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Stayed here as part of our Trafalgar 'Splendors of Italy' tour. The hotel & our room was ok.....no complaints. But too far out of the city and nothing around, so you're pretty much stuck at the hotel. The bar area was central and service was ok....if you went to the bar and ordered. No 'server' service at all. Strange sewer smell outside in the parking lot. The WiFi was free and actually worked in the room & lobby. Hotel staff was friendly & helpful......at least for us they were. I wouldn't stay here again.......not a very convenient place!

A fairly new hotel about 9 miles outside Rome, so transport advised. A bit African themed in the reception area, and over-loud musak, but room was comfortable-if confusing. What we thought was the wardrobes turned out to be a fully-fitted (non functioning) kitchen- very bizarre Narnia !The only complaint was that the hotel only supplies one thin lumpy pillow each with no spares.The food was slightly greasy but plentiful, and there was a good salad buffet.Bar prices for a coffee tended to vary depending on who served you..

We stayed at this hotel as part of our Trafalgar tour of Europe. We seemed to get lucky with our experience and our good room, but other travelers on our tour had very bad experiences (including bed bugs taking over their room).It is not located in the heart of Rome, but with our guided tour, this did not matter to us.I have also seen that Trafalgar no longer uses this hotel on their tours, which I think shows that it is not a high-quality place to stay.

The room facilities in this hotel are of a good standard - no complaints there. However, we had major problems with the restaurant staff. We came down to the bar at around 6.30pm and were told we had to wait until 7.30 to order - we weren't even allowed to look at a menu until the stroke of 7.30, which we found unusual. So, we decided to order drinks - that took 30 minutes, and they each cost ¿¿¿10. Such a rip off! When we finally got around to ordering dinner, the waiter sauntered out on his own time when he felt like taking our dinner order. I ordered the roast chicken, my girlfriend ordered the fettuccine and our friend ordered the shrimp stew. 20 minutes later another group came in and ordered. 10 minutes after they had ordered, they were presented with their food and we were given no explanation of where our orders were, other than that we were told we must be patient (almost an hour and a half after we first came down to order). When our food FINALLY came, they were the most disgusting looking dishes I have ever seen. My roast CDs,n resembled something like road kill, with a few fries; my girlfriends fettuccine looked like it had been vomited onto the plate by the chef; and the shrimp stew was not a shrimp stew, but a few half frozen prawns chucked onto a plate. When we asked the waiter why we had received prawns instead of shrimp, he said they had run out of shrimp so they die dead to give my friend prawns. He then laid the blame on us for not knowing that they had run out. When we asked him to take it back he shouted at us and said "bye bye! Bye bye!" and told us to leave. He kept yelling and yelling and brought my girlfriend to tears in front of all the other guests, which infuriated me to no end. To the hotel manager's credit, he was absolutely livid. He stormed into the kitchen and had a few stern words to the waiter and offered us free food and drink for the rest of our stay, but we declined. I have never had such disgusting service anywhere in the word. I understand this is has been a reoccurring problem for this hotel. They really need to sort this out.

Too far out of town with hopeless transport connections and no shuttle service to anywhere. Used for multiple tour companies and service felt like they didn't care about anyone. Unbelievably BAD sewage smell in the parking and lobby area. Hotel is in a hollow behind multi level housing development. Tragic