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The hotel is a typical very large tourist hotel, located within 3 minutes of a beach, a supermarket is across the road and the bus terminus is within 20 minutes walking. Puerto de la Cruz is very hilly but this hotel is at sea-level. It has its own underground car-park.Reception staff are multi-lingual and quite friendly.I had a spacious room with a double bed, refrigerator, desk, table, suitcase stand, and built in wardrobe with many coat-hangers! There was a tv, old-fashioned type, but you had to get the remote from reception for a returnable deposit of 10 euros. The room was carpeted. There was also a balcony with a table and two chairs. The bathroom was also large, with a bath and shower, toilet and bidet, and a tiled floor.Breakfast was served from 07:00 in a very large dining room. It was self-service with a wide choice of hot and cold dishes; there was certainly plenty to eat.Free wi-fi is available in the lobby and on the first floor, although I could not get a connection with my Android tablet and reception staff could not help me to do so.The lobby is very large and there is a bar there.If I came back to Puerto de la Cruz, I would certainly stay here again.

Spent six nights here in January 2013 on half-board, Room overlooked the seaside and the balcony was pleasant. Food was inevitably "international" but plenty of dried and other seasoning was made available if you needed to add a kick to please your palate. Staff were great and it's only a two minute walk to the promenade and all of its facilities.

Before I write this review it is important to understand this hotel is set up for Spanish and German clientele. The positives are great location and a free ticket to the lido. However, it is a 4 star hotel. I have never stayed in a 4 star hotel that wants a 10 euro deposit for the tv remote control. It also wants 15 euros to use the room safe. The staff are very nice and thatis a positive. The hotel seems to have been a 3 star. The corridors are gloomy and dark. We stayed in 1014 and this was a 4 star hotel hat gave no toiletries. We got soap and. Soap in a dispenser and a shoe cleaner. This is not 4 star as we know it. Also in the room everything was really clean and the sheets were nicely laundered but they had holes in tem. The towels were also clean but old and tired. The only other observation I have. In a 4 star hotel I would like an egg chef.on the Sunday when the dining room was really busy the fruit juice was watered down so much it is like flavoured water without flavour. It really does need sorting out. Finally observation there was never more than one person o. Reception that led to long waits for anything. They are clearly cutting corners and if they want to be a 4 star hotel they have a lot to do.

We stayed here bed and beakfast for one night before we flew out to Seville the next day. The hotel is clean and the breakfast very good we paid 55 euors for a double room including breakfast, which we thought excellent value for two. The staff were very good and helpful, couldn't fault the hotel except there is no swimming pool, for a one night stay it didn't matter, but for a week I would want a hotel with a pool

I've read all the comments on this hotel before choosing it. After having arrived there I was very pleased to see them all to be true. Staff always helpful and friendly, rooms and toilets clean, food being one othe best I have ever had in a hotel - lots of meals to choose from so you can have something different every day. No pool, which was a known issue, but free tickets to Lago Martianez, which is 5 min. away make up for the inconvenience. I sincerely recommend this hotel to anyone who likes peace and quiet and seeks a good base for trips around the island. Puerto de la Cruz itself is a town with canarian atmosphere as it's a real town, not like the ones on the west of Tenerife where there's only hotels. Here you have monumental buildings, promenade on the seafront with boutiques, central square and lots of nice cafes and restaurants. Puerto Cruz is a good start to go to La Orotava, La Laguna, Garachico, Anaga Mountains and Teide.