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This hotel is a bargain for it's location, efficient use of space and modern amenities. Very clean. Efficient staff. Within a couple blocks of the train, tourist attractions, restaurants, and theaters. Rooms resemble the efficiency of rooms on a cruise ship.

The room, valet, front office staff & location are perfect. The rooms had a smaller European feel, but were just enough. The bottled water & wifi were wonderful. Highly recommend this hotel for the price, service & location.

The room is pretty good, the service is too. The only problem was Wi-Fi quality, I couldn't even make skype voice calls without lags and sound disappearing. Also, its heard very well when someone in the neighbor room opens/closes the door.

Quick review: comfortable room in the financial district, a short walk to the lakeshore and Art Institute. Lots of theater, restaurants, etc. in the area.I was in town for a conference again, and this place had the best rate of the nearby hotels.Room #342 has a comfy king bed, good-size work desk, club chair, good closet and drawer space. While some rooms in this hotel are smaller, this one felt pretty spacious. There are many of amenities of a good business class hotel (coffee/tea maker; free wifi; nice toiletries) but a few I miss (no in-room safe.) The A/C, lighting, etc. works well. The view is of the alley, but I'm fine with that for a quiet room.I love the fact that the duvet on the bed was not too warm (some hotels stock this item as if you were sleeping in the Alps with the window open in winter.) Even better: there was also a separate top sheet if you only wanted a little cover.The bathroom has a large walk-in shower (no tub) and small-ish size, but good light and good towels make up for a lot.Excellent housekeeping throughout.This was a very quiet room, even with a laundry room open to guests right across the hall. Even when someone was doing laundry, it was quiet. Iron and ironing board are available on request. Some nice touches in the room include a few books, a dictionary, etc.There are a number of restaurants across all price ranges in easy walking distance. However, the on-site Elephant & Castle restaurant and pub has a good burger and other more traditional pub options. Comfortable bar area. Starbuck's on the corner. It will be a quick cab ride to the North Michigan Avenue shopping district, or a pleasant 15-20 minute walk on a nice day. It's about a 15 walk to the Amtrak Union station. Subway stops are a couple of minutes' walk.What I would improve: the desk staff are friendly, but not very proactive in pointing out the amenities of the hotel. Yes, I've been here before, but it would have been nice to have been reminded about the complimentary coffee and fruits in the guest lounge downstairs; the complimentary newspapers. This is the kind of hotel that increasingly expects guests to "do-it-yourself" with kiosks for self-check-in. They will gladly help you, which I appreciate when I have my hands full of luggage, a tote bad, and handbag, but the staff in reception seem most focused on answering phones.So: I'd stay here again, but have to remind myself about any of the amenities I had to re-discover on my own.

While the rooms are small (I actually feel more comfortable referring to them as cubicles), they are very comfortable at this location. The housekeeping staff is above par. Bathrooms are very clean. Bedding is comfortable. The front desk staff is incredible. Andi, Karina, Tamika, Erin, Cindy, Mike, and Deanne are those names that come to mind when it came to great service. The bell service is great, especially when Faris is working. He is dedicated to making sure every guest in every room has any and everything they request. On weekends it gets a little crowded. The internet slows down during post-business hours and on the weekends to an incredibly slow snail's pace. Club living room was very functional and the fitness room is kept clean. I would stay there again for an extended stay based on best bank for my buck.