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1ST Off the staff was not the sharpest there was no real care just a job.Gave us after waiting 30mins to ck in,a dirty rm that wasnot cleaned and only had 1 bed.We are a faimly of 4.30mins later they got us another rm finding the air wasnot working rite,coffee maker didnt work microwave had food in it handles fell of in our hand sink and shower no garbage can anywhere in the room And NOT too forget the blackmold all over the shower curtain .they re doing this hotel and i think they have a long way to go.it was really the worst stay we have ever had in coming to orlando 2 to 3 times a year for the past 18years never again.......staff is EVERYTHING!!!!!!

Front desk staff is wonderful, owner genuinely welcoming and wanting to make sure we are happy. 3 room suite is great! Lots of room to spread out! Huge pool, Jacuzzi. Microwave and fridge in each of our 3 rooms. Very clean and beds are comfy. Locked myself out and maintenance had me back in super fast. Caribbean restaurant on site was excellent and highly recommend the keylime martini. Really don't understand the other reviews as we stay in hotels frequently and this is right at the tip of our list on "must visit again"

Unfortunately, I was forced to stay here since every other hotel was booked. When u first arrived, everything seemed nice. I booked a standard double room. I payed $50 on my card, and $22 in cash. When I went to settle down, my keys didnt even work. So I called front desk and they came to give me new keys. When the door was opened, they had given me a KING instead. Turns out, the lady in the front gave me SOMEONE ELSE'S ROOM!!! They escorted me to my new room, come to find out there was NO clean towels, and NO toilet paper! I called front desk and they reassured me they'd fix the problem and no one showed! When I called, no one answered the front phone! Not to mention the drunk homeless people knocking on my door at 2 am! The next morning when I went to check out, the lady in the front told me I owed them $22 after I had previously paid the rest in cash! She ended up making a note about it and let me go. A WEEK LATER AFTER MY STAY, THEY TOOK THE $22 OUT OF MY ACCOUNT AFTER THE SITUATION WAS "HANDLED" . WORST HOTEL EVER!!!!

My daughters and I (one of which has severe allergies, and staff was informed at booking) stayed there the night of 5/25/13. I take choosing a hotel seriously for this reason. I checked out the reviews written on Expedia, and they were mostly positive, and nothing serious was posted (now I am wondering if they choose what will be posted) so we went ahead and decided to book this hotel. Thankfully for just one night. Upon check in we waited over 45 minutes to get the room situated, because apparently they had given away my room. As I was waiting SEVERAL people came in (and at this time it was 1am!) to complain about various issues, from going to their room only to find people already in it, to dirty rooms, to no TV, to being in a room under construction, and I was standing there debating whether to go somewhere else, but I was alone with two small children and it was very late, I didn't know if I could find another place. I told myself I would see what our experience was and go from there. I did feel bad for the staff, the girls behind the desk were overwhelmed, and the manager was just "yessing" everyone..and not coming up with any solutions for everyones true issues and concerns. We eventually got our room, and within minutes my daughter started coughing. I thought it was from the late hour, night air, etc. But now reading other posts, I feel it was mold. Regardless, the room appeared clean at first.. until I went to the bathroom and in the bathtub there was some sticky material all in it, like caulking or something that wasn't cleaned up, AND several black hairs in the tub and on the wall! I was truly grossed out. Still, my children were tired, and so was I, so I put on their water shoes and had them stand up in the shower, not touching anything! Once they were situated (and at this time I had to give my allergic daughter a breathing treatment because she was suffering, but I had no real reason still to believe it was due to the room itself), I went to brush my teeth and call it a night, and I was looking down and the lines in the carpet started moving...I thought I was delirious, but when I looked closer it was several bugs crawling around on the carpet! I shiver thinking about it! SO GROSS. I luckily still had my shoes on, and kept them by my bed so as soon as I woke up I could put them on. There were people enjoying the pool, AT 2AM, and we had a lovely pool view, so we got to partake in their festivities. It was the worst nights sleep, even when I had a newborn. We checked our ASAP in the am, didn't enjoy the "breakfast" (from what I heard there wasn't a real breakfast anyway),or anything else for that matter. I wanted to get my money back, but I didn't want to prolong anything and draw it out any further. From what I saw with the manager, he wasn't going to do that anyway. We just left. And won't stay there again. I don't like to be so negative, I am just stating our facts of our trip.

Very clean rooms smelled very nice pool was clean and employees were very friendly...The onsite resturant was also great..Would stay again definetly recommend to family and friend being that Old Town is right across the street and lots of resturants.Also the on site poolside bar is great and the resturant ..